How to Future-Proof Customer Service Strategies
Future of Digital Sourcing Outsourcing
JUNE 15, 2021
At Everise, we call this strategy “flexshoring” because it provides the flexibility of blended work-at-home and centralised office teams on a global scale. To reap the full benefits of “flexshoring,” firms may also need to rethink recruitment and training practices for customer support agents. Region: Global
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