Service Desk Ticket Handling Process – 10 Best Practices
31 West
AUGUST 24, 2022
If building a strong customer service culture is an art, then service desk ticket handling is its essence! Make sure each ticket is given a status to speed up workflow; for example, you may use the tags “Open,” “In-Progress,” “Pending,” or “Closed.” Yup, but it never comes free of cost.
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