Magellan Solutions

APRIL 11, 2024

Top-notch telephone support is essential for building brand loyalty and boosting sales for your online business. With Shopify telephone support, you can elevate your customer experience and ensure shopper satisfaction, making your store a preferred choice among millions of others. What is Shopify Telephone Support? With over 1.75

BPO 95

BPO E-Commerce Service Order Management 95

31 West

OCTOBER 28, 2022

The most crucial point of an IT service desk is the support experience. An efficient service desk provides clear support priorities, minimum functional interruption, and a satisfying user experience. It ensures improved employee productivity and fast support that keeps your business moving forward. Support Employee Training.

Service 130

Service Automation Efficiency Software 130

Influx

APRIL 15, 2024

Over the past 10 years, we’ve built and run support teams for eCommerce companies around the world, like Linktree , Klarna , and Casely. Fast and effective support experiences generate loyalty , positive reviews , and referrals. Many eCommerce brands we work with report that 10-30% of purchases turn into a support ticket.

Customer Service 98

Customer Service Outsourcing Service Sales 98

31 West

AUGUST 22, 2022

Your front line (the employees who first come into contact with a customer), Second and third levels of support (if you are going to have such levels), Staffing levels , And how to estimate workload. When a support call comes to a help desk, this is often the person (or group of individuals) who answers the phone.

Right-Sizing 130

Right-Sizing Efficiency Software Accounting 130

31 West

SEPTEMBER 8, 2022

7 Essential Support Metrics and KPIs for MSPs to Track. First Level Resolution Rate (FLRR). Companies usually opt for MSPs to add an external support system to their business operation. Such a support system delivers desired progress in critical business services. First Level Resolution Rate (FLRR).

Managed Services 130

Managed Services Automation Call Center Outsourcing 130

Perficient Digital Transformation

MAY 1, 2024

As an HCL Software strategic partner, we actively drive innovation into HCL’s roadmap and collaborate closely from a product innovation and support perspective. This is truly a testament to the dedication and commitment of Perficient’s exceptional commerce sales, strategy, delivery, and support teams.

Collaborations 59

Collaborations Sales Software Customer Support 59

31 West

DECEMBER 19, 2022

It supports effective efforts and the right predictions of all types and sizes of businesses. The procedure of services currently under development, deployment, delivery, and support come within service management practices. Service Level Management. Keeping a service desk and support team. Service Level Management.

Right-Sizing 130

Right-Sizing Outsourcing Managed Services Service 130

IBM Services

APRIL 19, 2024

Technicians connect to the internet by wearable devices such as tablets, watches or VR glasses, providing customers with fast access to relevant information or expert support from any place in the world. To proceed to the next level of “Competence”, APM capabilities take the lead.

Management 94

Management Energy & Utilities Cybersecurity Risk Management 94

31 West

DECEMBER 14, 2022

When it comes to the IT realm, terms like service desk, IT help desk, tech support, customer service, and incident management gets used interchangeably. For example, a technical support team works on IT issues that may hinder employees from doing their job. What Does a Technical Support Team Do? What Does a Help Desk Do?

Jobbing 130

Jobbing Customer Service Service Management 130

Magellan Solutions

APRIL 3, 2024

Customers expect convenient, affordable, and 24/7 support. Fortunately, BPO chat support is here to help! With BPO chat support, your customers can receive instant assistance through a user-friendly chat interface 24/7 at an affordable cost. What is BPO Chat Support? But that’s not all!

BPO 96

BPO Service Customer Service Right-Sizing 96

3Pillar Global

JANUARY 2, 2024

Scaling it and putting it into production at an enterprise level is a much different undertaking, requiring new capabilities, disciplines, and rigor. ModelOps level 1: Automated pipeline As such, companies start to adopt automated ModelOps processes as they grow. Building a generative AI proof-of-concept is relatively low cost.

Engineering 105

Engineering Collaborations Analytics Government 105

IBM Services

APRIL 15, 2024

To understand human behavior and how to change it, there are a few factors we must assess and measure, supported by the COM-B Behavior Change Wheel. Lastly, and most importantly, we need to understand the level of employee motivation and their willingness and drive to prioritize and adopt secure behaviors.

Cybersecurity 96

Cybersecurity Out-Tasking Design Analytics 96

Magellan Solutions

APRIL 25, 2024

The challenge arises if you find it difficult to provide technical support while managing core operations. By delegating tech support services to outsourcing partners, your business can save costs in areas that would otherwise require internal resources and expenditures. So, What Is Technical Support Outsourcing? Cost Savings.

Outsourcing 52

Outsourcing Reduced Overhead BPO Nearshoring 52

Zinnov

APRIL 30, 2024

Even at progressive firms, the representation drops drastically from junior to senior levels. However, representation drops drastically at senior levels, with only 6.7% of women at the Executive level. At the policy level, governments can incentivize companies to adopt gender-friendly policies and practices.

Government 59

Government Collaborations Engineering Software 59

Influx

APRIL 30, 2024

The challenge A growing healthcare marketplace platform struggles to keep up with increased support inquiries and unpredictable spikes in volume. During the COVID-19 pandemic, the healthcare platform experienced tremendous growth (6-15% per month), resulting in a high support volume that strained their internal, 50 support agent team.

Healthcare 52

Healthcare Customer Support Flexibility Outsourcing 52

IBM Services

DECEMBER 14, 2023

  When done correctly, cybersecurity can be a strategic initiative that supports product capability, organizational effectiveness and customer relationships. Consequently, these data breaches can rattle customer trust and the confidence of regulators. 

Cybersecurity 92

Cybersecurity Regulations Collaborations Payroll 92

IBM Services

MAY 1, 2024

Inventory management Generative AI models can continuously generate optimized replenishment plans based on real-time demand signals, supplier lead times and inventory levels. AI-supported what-if modeling helps develop contingency plans such as inventory, supplier or distribution center reallocation.

Supply Chain Management 62

Supply Chain Management Inventory Management Risk Management Risk Management 62

Intelligent Management Inc.

AUGUST 21, 2022

Eliyahu Goldratt was able to identify six levels of resistance to change. These levels depend on the extent of awareness and participation of the people involved. When we are able to identify which level of resistance corresponds with people’s reactions, we are well on the way to resolving the problem.

Management 144

Management Out-Tasking Reduced Costs Collaborations 144

IBM Services

NOVEMBER 7, 2023

Why incur the cost and risk developing in-house MAS expertise when you can access expertise that supports numerous MAS clients? Eliminate the need to deploy and evolve the tooling of standard operating procedures (SOPs) required to exceed your enterprise MAS availability of SLO (service level objectives).

Reduced Costs 102

Reduced Costs Automation Flexibility Management 102

Offshore India Data Entry

APRIL 19, 2024

Read on to discover the benefits and drawbacks of BPO and take your business to the next level! Front-Office Outsourcing: Front-office BPO involves customer-related services, such as marketing or tech support. Examples include customer support, lead generation, and social media management.

Business Process Outsourcing 98

Business Process Outsourcing Outsourcing BPO Data Entry 98

Perficient Digital Transformation

MARCH 27, 2024

RDDs support transformations (e.g., DataFrame: DataFrame is a higher-level abstraction introduced in Spark that organizes data into named columns. It provides the type-safety of RDDs (through Scala/Java) and the high-level API of DataFrames. RDDs can contain any type of Python, Java, or Scala objects.

Flexibility 52

Flexibility Sourcing 52

IBM Services

APRIL 16, 2024

IBM Db2 : A reliable, high-performance database built for enterprise-level applications, designed to efficiently store, analyze and retrieve data. You can tailor training programs to match the unique roles, responsibilities and proficiency levels of your team members.

Retail 88

Retail Call Center Analytics Efficiency 88

IBM Services

APRIL 25, 2024

We know that understanding clients’ technical issues is paramount for delivering effective support service. Enterprises demand prompt and accurate solutions to their technical issues, requiring support teams to possess deep technical knowledge and communicate action plans clearly.

Inventory Management 72

Inventory Management Automation Engineering Efficiency 72

SEBPO

APRIL 5, 2024

Once we agreed on the project goals and objectives, choosing the team lead and assigning supporting roles and responsibilities became a natural next step. When implemented thoughtfully and with the support of leadership and stakeholders, leaning on automation solutions does not have to be a scary undertaking.

Automation 52

Automation Outsourcing Sourcing Customer Support 52

NoonDalton

MARCH 13, 2024

In any growing business, the caliber of customer support can be the linchpin determining a company’s success or failure. This is where customer support outsourcing enters the picture, offering a strategic solution that not only addresses these challenges but also elevates client satisfaction to new heights.

Customer Support 52

Customer Support Outsourcing E-Commerce Healthcare 52

Perficient Digital Transformation

JANUARY 19, 2024

The container technology also supports varying levels of technical acumen, business continuity, security, and compliance. Better logging and monitoring and support for continuous integration & delivery. Efficient Scaling and Deployment Management: Auto-scaling with standardized deployment across all environments.

Order Management 118

Order Management Retail Software Flexibility 118

Worldwide Call Centers

MARCH 16, 2023

Keys to Effective Multilingual Customer Support Many businesses have gone international both in terms of outreach and operations. The global business environment has driven many companies to outsource customer support operations to meet customer demands – such as 24/7 service, great customer experience, and multilingual support.

Customer Support 98

Customer Support Call Center Customer Service Outsourcing 98

Perficient Digital Transformation

NOVEMBER 6, 2023

Do they have well-documented APIs and support open-source standards? Determine the longevity and supportability of your tools. More good candidates are tools that have a strong community of developer support and a wide user base. If a tool is truly a good neighbor, it’s a good candidate to keep.

Healthcare 116

Healthcare Sourcing Marketing Software 116

IBM Services

APRIL 3, 2024

Real-time insights infused with AI support dynamic space planning. Figure 1: TAS on customer-hosted Red Hat OpenShift high-level architecture 2. This option allows customers to focus on the TAS application, with platform and infrastructure management and support provided by Red Hat and AWS teams.

Facilities Management 71

Facilities Management Right-Sizing Flexibility Accounting 71

Blue Ocean

APRIL 16, 2024

Having kicked off the partnership at the height of the pandemic, Blue Ocean has since supported them in their annual championships—both on-site and off-site—and led them through a crucial telephony platform transition in order to streamline their operations.

Contact Center Outsourcing 59

Contact Center Outsourcing Sales Customer Service Insurance 59

Perficient Digital Transformation

NOVEMBER 14, 2023

This level of personalization enhances customer satisfaction, engagement, and loyalty. Domain-level cookie consent implementation and deployment: Ensuring compliance with consent requirements at the website level. Empowerment and Control: Consent management empowers customers by giving them control over their personal data.

Management 98

Management Advisory Regulations Automation 98

inDinero

SEPTEMBER 28, 2023

In general, a business in the startup phase of its existence simply doesn’t have the funds to pay C-suite level salaries and the ones that do tend to invest their capital into product development, research, and marketing efforts. Fractional CFOs are an excellent solution for startups that need CFO-level support but don’t have the resources.

Outsourcing 98

Outsourcing Service Finance Accounting 98

Magellan Solutions

FEBRUARY 20, 2024

Step into the competitive battlefield of customer support , where live chat and messaging have revolutionized real-time engagement. Discover the secrets of customer service leaders and excel in digital support using their strategies. Configure support hours according to your website’s needs rather than employee availability.

Outsourcing 52

Outsourcing Sales Customer Service Customer Support 52

Magellan Solutions

APRIL 1, 2024

Managed IT support and services can be the solution to alleviate those technology headaches by handing them over to the experts. So, if you’re struggling with your IT services without in-house support, discover how a managed service provider can streamline your operations. What is Managed IT Support?

Management 52

Management Service Cybersecurity Right-Sizing 52

Perficient Digital Transformation

DECEMBER 5, 2023

This low-level interface provides virtualized device input actions to the web browser, offering granular control over keyboard, mouse, pen, touch devices, and even scroll wheel interactions. Understanding the Actions API Key Components: Action Builder The Actions API introduces an intricate but powerful set of low-level building blocks.

Automation 98

Automation Flexibility Design 98

McKinsey and Company

JANUARY 4, 2022

Women are doing more to support employee well-being but face higher stress levels as a result. Here’s how leaders can help.

144

144

NoonDalton

MARCH 4, 2024

This quest for optimization has led to the strategic deployment of various innovative solutions, among which sales support outsourcing stands out as a particularly impactful approach. Why Opt for Sales Support Outsourcing? Another significant hurdle is maintaining high-quality customer interactions.

Sales 52

Sales Outsourcing Out-Tasking Right-Sizing 52