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Need to Kill COLA in Services Contracts | Blog

Everest Group

Businesses relied on Cost-of-Living-Adjustment (COLA) clauses in contracts for many years. In allowing adjustments when costs went up, COLA clauses served companies well for quite a while in contracts for third-party services. I first saw it used in 1984. But that’s no longer the case. Read more on my blog on Forbes.

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Talking About a Services Procurement Revolution

Future of Sourcing

It’s a not-so-subtle shift in emphasis from procuring goods to procuring services. When your refrigerator needs replacing, you pay for delivery and installation services for the new one, and pay to have the old one carted away. And don’t get me started about all the services available when you buy a car.

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Embracing Strategic Business Outcomes in Digital CX: A New Benchmark for Success in CXM Service Delivery | Blog

Everest Group

The revolutionary integration of digital CX solutions is significantly transforming customer experience service delivery. While benchmarks like Average Handling Time (AHT), First Call Resolution (FCR), and other Service Level Agreements (SLAs) have been integral, the current era demands a recalibration.

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IT Services for Small Business Cost Breakdown, Addons, and Hidden Charges

Magellan Solutions

The Cost of IT Services for Small Business. On-site and cloud-based services are both provided by managed IT service providers. How much would outsourcing Information Technology (IT) services for small businesses cost, anyway? OUTSOURCED IT SERVICES FOR SMALL BUSINESSES MEANING. But it is a smart one!

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Benefits And Risks in Outsourcing F&A Services

Premier BPO

Outsourcing Financial services is the process of moving certain Finance & Accounting functions within an organization to a specialized third-party vendor. The global Financial services outsourcing market size was estimated at $130 Billion in 2021 and is projected to grow at a rate of 7.5% Fortunly ). Cost-Efficiency.

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Four Steps to Transformation: Overcoming Buyers’ Achilles Heel in IT and BPO Deals | Blog

Everest Group

It is no secret that when buyers evaluate proposals for IT and BPO work in a managed services model, they consider various criteria such as provider capabilities, cultural alignment, pricing, etc. Example 2 : A leading BPO service provider was in the middle of its managed BPO services contract with a large UK-based client.

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Integrating AI into Asset Performance Management: It’s all about the data

IBM Services

Increasing managed services contracts across the enterprise becomes a proactive measure, ensuring continuous support for evolving systems. Challenge 4: Build sustainment and resiliency The initial deployment of AI in APM isn’t the last stop on the road.