Redial

JANUARY 17, 2023

For example, chatbots can handle simple customer service inquiries, freeing up human agents to handle more complex issues. So, betting on qualified agents to deliver fast-paced solutions to any inquiries can elevate customer engagement, loyalty and even increase sales. But sometimes that is not the case.

Operational Costs 130

Operational Costs Nearshoring Labor Costs BPO 130

SEBPO

MARCH 7, 2024

SEBPO Director of Sales, Ryan Stephens will be headed to Base Camp this year. SEBPO Faces at the Event Ryan Stephens Director of Sales Follow us on Social for Event Updates Attending this event or have a question? Click below to connect with Ryan and schedule a meeting at Base Camp.

Sales 52

Sales Outsourcing Automation Service 52

IBM Services

JANUARY 18, 2024

Chatbots can: Provide fast answers to customer inquiries No one likes to wait for an answer. Chatbots provide instant responses to inquiries, leading to faster query resolution and an improved customer journey. Boost sales AI-powered chatbots generate leads , encourage conversions and cross-sell.

E-Commerce 93

E-Commerce Sales Customer Service Insurance 93

SEBPO

MARCH 8, 2024

When it comes to helping businesses solve their pain points, none are better than SEBPO’s Chief Revenue Officer Todd Handy and our Director of Sales Morten Revsbech. SEBPO Faces at the Event Todd Handy Chief Revenue Officer Morten Revsbech Director of Sales Follow us on Social for Event Updates Attending this event or have a question?

Sales 52

Sales Outsourcing Service 52

Magellan Solutions

OCTOBER 23, 2023

68% of marketers say outbound marketing generates the highest-quality leads for their sales force. Inbound focuses on responding quickly to customer inquiries; outbound focuses on reaching potential customers and converting them into loyal clients. Proactively managing inquiries fosters loyalty and sales potential.

Sales 52

Sales Efficiency Marketing Outsourcing 52

SEBPO

JANUARY 23, 2024

SEBPO Faces at the Event Ryan Stephens Director of Sales Morten Revsbech Director of Sales Follow us on Social for Event Updates Start the Conversation Provide us with your contact info, and a SEBPO Team Member will reach out to discuss your needs and where we can help. Interested in a SEBPO Career? Click here.

Business Process Outsourcing 59

Business Process Outsourcing Sales Government Outsourcing 59

SEBPO

FEBRUARY 20, 2024

Todd Handy , an expert in sales, digital media, and outsourcing, shares his expertise on when and why agencies, publishers, and ad tech platforms should consider outsourcing to companies like SEBPO. Outsourcing or AI with Todd Handy, Chief Revenue Officer of SEBPO Total 0 0 0 0 FEBRUARY 13, 2024 Outsourcing or AI? Click here.

Outsourcing 52

Outsourcing Human Resources Sales Service 52

SEBPO

MARCH 1, 2024

Be sure to schedule a meeting with SEBPO Director of Sales Colleen Tully while you’re there. Please provide more details so we can better assist you: –None– Interested in SEBPO Services Employment Opportunity Inquiry Other The post Digiday Media Buying Summit appeared first on SEBPO.

Accounting 52

Accounting Sales Marketing Management 52

Magellan Solutions

SEPTEMBER 14, 2023

Understanding Inbound Support Services Inbound support services are customer-focused operations that handle incoming inquiries, issues, and feedback. Effective Handling of Inquiries and Concerns An inbound call center prides itself on responding to customer concerns. We will also discuss the benefits they can bring to your business.

Service 98

Service Call Center Customer Support Customer Service 98

SEBPO

MARCH 18, 2024

One of those smart and innovative industry leaders is our very own SEBPO Director of Sales Colleen Tully. Please provide more details so we can better assist you: –None– Interested in SEBPO Services Employment Opportunity Inquiry Other The post AdWeek Social Media Week appeared first on SEBPO.

Sales 52

Sales Accounting Service 52

IBM Services

APRIL 1, 2024

Addressing customer inquiries with an AI-driven chatbot ChatGPT distinguished itself as the first publicly accessible GenAI-powered virtual chatbot. This empowers sales teams to increase speed to value while offering customers top-tier service.

Analytics 82

Analytics Sales Out-Tasking Automation 82

Influx

MARCH 11, 2024

Pre-sales support is just as important as post-sales support , though many eCommerce businesses aren’t taking advantage of its full potential. Here’s the tea: pre-sales can be a huge revenue generator. Companies with strong pre-sales consistently achieve win rates of 40-50% in new business. Let’s delve in!

Customer Support 52

Customer Support Sales Customer Service Flexibility 52

SEBPO

FEBRUARY 13, 2024

To help you break through, we invite you to schedule some time with our Senior Director of Sales, Brett Dunlop, to connect at this year’s summit. As you reimagine everything from content creation to distribution, cost-effectively scaling teams with the right talent can become a major roadblock. Interested in a SEBPO Career? Click here.

E-Commerce 52

E-Commerce Healthcare Sales Accounting 52

Perficient Digital Transformation

MAY 12, 2023

By integrating customer data stored in Salesforce with relevant information surfaced through the Coveo platform, organizations can provide faster and more accurate responses to customer inquiries and support requests. Quick access to relevant customer data leads to increased productivity for sales and support teams.

Customer Service 69

Customer Service Sales Efficiency Service 69

Influx

APRIL 18, 2024

Influx offers a comprehensive suite of services ranging from live chat, phone support, email, and social media as well as sales solutions. The company offers a comprehensive range of services, including business process outsourcing, telemarketing and sales, and customer support in multiple industries, with a focus on customer satisfaction.

Customer Support 52

Customer Support Nearshoring BPO Outsourcing 52

Simplr

AUGUST 1, 2022

Think: Not having human backup for complicated inquiries or pretending to be a live human instead of a robot.). Pre-sale support is yet another situation that is well-suited for human agent assistance. There is a lot at stake with pre-sale service inquiries, and they often require a personal touch to close the deal.

Sourcing 105

Sourcing Sales Customer Service Retail 105

Simplr

DECEMBER 8, 2022

While bots can be useful in assisting general inquiries, “when it comes to finalizing a purchase—where there is real revenue on the line along with the opportunity to develop a great customer relationship—there is no substitute for working with a human,” says Tan. Nowadays, customer loyalty is hard to earn, and even harder to keep.

Call Center 98

Call Center Customer Service Research Efficiency 98

Perficient Digital Transformation

FEBRUARY 3, 2023

Increased Customer Loyalty and Sales: Retailers can increase customer loyalty by making it easier for customers to manage their purchases. Improved Customer Service: Retailers can use the technology to provide better customer service by quickly resolving customer inquiries and issues.

Order Management 64

Order Management Management Retail Customer Service 64

NoonDalton

FEBRUARY 15, 2024

In today’s rapidly evolving market, the sales landscape is more competitive than ever. This heightened competition necessitates not just innovative products and services but also a strategic, streamlined approach to sales operations.

Sales 52

Sales Outsourcing Administrative Flexibility 52

IBM Services

FEBRUARY 23, 2024

NLP translates the user’s words into machine actions, enabling machines to understand and respond to customer inquiries accurately. The emergence of NLG has dramatically improved the quality of automated customer service tools, making interactions more pleasant for users, and reducing reliance on human agents for routine inquiries.

Healthcare 103

Healthcare Customer Service Analytics E-Commerce 103

Simplr

FEBRUARY 7, 2023

Still, in a world where companies are constantly dealing with customer inquiries and complaints, the phone has persevered given how efficient it is for resolving problems. So what can you do to reduce call volume, while still maintaining a high quality of service and ensuring every inquiry is resolved as efficiently as possible?

Customer Service 95

Customer Service Service Retail Call Center 95

Intugo

DECEMBER 21, 2023

Is it when you’re overwhelmed with customer inquiries? Recognizing the signs and understanding when your business can benefit the most from outsourcing can make a significant difference: Increased Customer Inquiries and Workload Monitor the volume of customer inquiries and assess whether your in-house team is overwhelmed.

Call Center 59

Call Center Customer Service Service Right-Sizing 59

NoonDalton

NOVEMBER 22, 2021

The same is also true in sales. That’s why it’s important to keep your sales calls on track. Many salespeople don’t start thinking about clinching the deal until much later in the sales process. Controlling sales talks is the greatest method to do this. How to Keep Your Sales Calls on Track.

Sales 97

Sales BPO Accounting Insurance 97

Simplr

OCTOBER 19, 2021

Think: Not having human backup for complicated inquiries or pretending to be a live human instead of a robot.). Pre-sale support is yet another situation that is well-suited for human agent assistance. There is a lot at stake with pre-sale service inquiries, and they often require a personal touch to close the deal.

Sourcing 96

Sourcing Sales Retail Customer Service 96

Simplr

JUNE 28, 2022

Customer service is dynamic and customer inquiries constantly evolve over time. For example, by analyzing its usage from agents, some types of inquiries might display unusual patterns signaling agent confusion, or some types of inquiries being resolved in multiple ways indicating duplication or even inconsistencies.

Customer Service 97

Customer Service Service Automation Design 97

Redial

NOVEMBER 11, 2021

Today, most of the Sales Call Centers offer Inbound Call Center. Through an Inbound Call Center, support services are handled in real-time; inquiries are attended through multiple channels; This feature helps improve the customer experience through excellent service; allows the expansion of the customer base at a low cost.

Call Center 130

Call Center Nearshoring Human Resources Outsourcing 130

Perficient Digital Transformation

SEPTEMBER 21, 2023

The ability for intelligence automation tools to be able to quickly and accurately grab the most relevant and accurate information regarding a customer’s inquiry, sales deal, or more is based on many data-readiness factors.

Automation 115

Automation Sourcing Sales Efficiency 115

Premier BPO

FEBRUARY 9, 2023

Its advanced natural language processing capabilities allow it to respond to customer inquiries and requests with remarkable speed and accuracy, providing a seamless customer experience. This can help your sales team prioritize their outreach efforts and close more deals. Choose the one that best fits your goals and requirements.

Sales 52

Sales Right-Sizing Efficiency Out-Tasking 52

Magellan Solutions

MAY 15, 2023

Excellent customer service can lead to a more powerful sales funnel, which means more customers and business revenue. Customers shouldn’t wait for a couple of hours or days just to get answers to their inquiries and concerns. But not all businesses provide a fantastic job in this area. What Are Answering Services?

Service 98

Service Reduced Overhead BPO Customer Support 98

SEBPO

OCTOBER 25, 2023

The advertising world operates at the speed of light,” says Colleen Tully, SEBPO Director of Sales. Revenge of Redundant Tasks Tully told us a story about one client that had a sales support team that could not attend critical RFP brainstorms due to the amount of daily, weekly, and monthly reporting on their plates. Click here.

Out-Tasking 98

Out-Tasking Outsourcing Sales Customer Support 98

Perficient Digital Transformation

APRIL 24, 2023

You have a team of sales representatives who are responsible for managing these client relationships and closing deals. You also have a team of support representatives who handle customer inquiries and issues. It can lead to duplication of effort, as multiple sales representatives may be contacting the same client without realizing it.

Accounting 69

Accounting Sales Analytics Management 69

Simplr

OCTOBER 26, 2023

Guest Authored by Nicole Dunn, VP of Partner Success Bold statement alert: In the very near future, the best customer service organizations will take an “every interaction is a sales opportunity” mentality. Many service and support leaders may object to the notion that customer service interactions should involve sales motions.

Sales 52

Sales Customer Service Automation Service 52

Simplr

OCTOBER 26, 2023

Guest Authored by Nicole Dunn, VP of Partner Success Bold statement alert: In the very near future, the best customer service organizations will take an “every interaction is a sales opportunity” mentality. Many service and support leaders may object to the notion that customer service interactions should involve sales motions.

Sales 52

Sales Customer Service Automation Service 52

Perficient Digital Transformation

DECEMBER 12, 2023

Benefits of Integrating Gemini with Salesforce Increased efficiency and productivity Improved customer engagement Enhanced decision making Personalized customer experiences Automated workflows Use Cases for Gemini and Salesforce Integration Sales Cloud: Personalized email campaigns and product descriptions: Create personalized, targeted email campaigns (..)

Efficiency 59

Efficiency Automation Sales Design 59

Premier BPO

FEBRUARY 9, 2023

By harnessing the power of ChatGPT, organizations can improve customer service, streamline internal processes, and drive sales, all while delivering a more personalized and engaging experience. Sales automation: Chat GPT can help automate sales processes by assisting customers with product recommendations, price quotes, and order processing.

Sales 52

Sales Customer Service Customer Support BPO 52

31 West

JULY 25, 2023

Personalize the Experience: Based on data gathered from tracking user activity, offer personalized suggestions that increase overall satisfaction and sales. Efficient Response Time: Thanks to real-time alerts, responding promptly to inquiries or complaints becomes more achievable.

Management 130

Management E-Commerce Sales Automation 130

Infosys Consulting

JUNE 13, 2023

These databases can be used by pharmaceutical companies to address important commercial inquiries regarding. Sales forecasting Sales Force effectiveness Competitive Intelligence Market penetration and landscape of any drug or any therapeutic area With data-driven insights, accelerate your decision-making in the pharmaceutical sector.

Pharmaceuticals 52

Pharmaceuticals Marketing Healthcare Sales 52