31 West

MAY 4, 2024

Some are designed for small businesses that need basic customer service tools, while others are for tech industries that offer out-of-hours IT support and large enterprises that need collaboration, communication, reporting, and AI-powered tools in the CRM. Service Cloud : Salesforce Service Cloud is for customer management.

Software 130

Software Supply Chain Management Sales Out-Tasking 130

31 West

MAY 13, 2024

With a multitude of CRM systems available, making the right decision can be a challenge. However, HubSpot and Zoho are the two most popular contenders that are often considered when it comes to sales automation, marketing capabilities, and customer service. There’s always an option to switch to the paid plans.

Sales 130

Sales Inventory Management Analytics Automation 130

Everest Group

MAY 22, 2024

The latest Forces & Foresight research by Everest Group highlights the beginning of a turnaround in the services industry’s growth. How a service provider aligns with the right set of forces will become key to competitive success. While the differential still exists, we are seeing more confidence in service providers.

Service 69

Service Banking Right-Sizing Cybersecurity 69

31 West

FEBRUARY 27, 2024

As your business scales, your customers will demand a 24/7 support service that provides real-time assistance when needed. That is why more and more companies are embracing after-hours call center services. The answer is by implementing a 24/7 support service. What is 24/7 Support? 24/7 support is imperative for the IT industry.

Service 130

Service Customer Support Out-Tasking Call Center 130

Perficient Digital Transformation

JULY 11, 2022

Even a perfect product needs Sales and Marketing. Every product, no matter how genius, needs: Integrated and Omni-Channel Marketing to educate the public about your product and/or service. Sales and Account Management to deliver your organizations story and negotiate deals. This company is a data-driven marketer’s dream, right?

Sales 64

Sales Right-Sizing Analytics Marketing 64

31 West

MARCH 16, 2024

With a few clicks, consumers can conveniently purchase goods and services from the comfort of their homes. Mastering geofencing enhances customer engagement, improves marketing efforts, and ultimately drives sales, offering a dynamic approach to connecting with your audience in the digital age.

Retail 130

Retail Right-Sizing Call Center Sales 130

Magellan Solutions

MARCH 26, 2024

Outsourcing Customer Service: The Smart Move for SMEs So you’re a business owner, always on the edge trying to keep up with the competition. Sure, you know it’s the happy customers that matter, but doesn’t customer service management look like a time-consuming skydive into a pool with no bottom?

Customer Service 52

Customer Service BPO Service Nearshoring 52

Intugo

DECEMBER 21, 2023

When to Invest in a Customer Service Call Center? Have you ever wondered about the best moment to invest in a customer service call center for your business? Many businesses struggle with determining the right time to make this crucial investment.

Call Center 59

Call Center Customer Service Service Right-Sizing 59

NoonDalton

JANUARY 12, 2022

Salespeople demonstrate their value by cultivating strong relationships with prospects, allowing them to regularly close high-quality sales. Many of the finest sales executives detest those time-consuming activities because they keep them from focusing on their top opportunities. 6 Benefits of Sales Support Outsourcing.

Sales 52

Sales Outsourcing Out-Tasking Data Entry 52

31 West

FEBRUARY 7, 2023

Are repetitive tasks bogging your service desk? If yes, then you must look at implementing a customer service solution that will help you define IT service desk workflows and improve team productivity and efficiency. We will be comparing Jira and ServiceNow to help you identify the right software for your service desk.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

VXI

MARCH 10, 2023

Marketers and customer care associates need to work together to cancel the “cost center” culture, remove operational barriers, and leverage the right SaaS platform to gain efficiencies and unlock opportunities for value creation through automation and AI. The post Social Media as a Service Differentiator – Part 3 appeared first on VXI.

Service 52

Service Right-Sizing Retail Advisory 52

VXI

MARCH 10, 2023

Marketers and customer care associates need to work together to cancel the “cost center” culture, remove operational barriers, and leverage the right SaaS platform to gain efficiencies and unlock opportunities for value creation through automation and AI. The post Social Media as a Service Differentiator – Part 3 appeared first on VXI.

Service 52

Service Right-Sizing Retail Advisory 52

31 West

MARCH 31, 2024

Many businesses, from small-and-mid-sized organizations to multinational corporations, have chosen Zendesk to streamline their help desk. This cloud-based customer service management tool offers excellent versatility, as it works for businesses across multiple industries. However, customers expect quick responses.

Customer Support 130

Customer Support Collaborations Analytics Automation 130

Everest Group

MAY 4, 2023

On-Demand Webinar Key Themes and Pricing Trends in the SAP Services Market WATCH THE WEBINAR ON-DEMAND Enterprises have leveraged SAP for more than a decade to manage and streamline their core business operations. What are the enterprise challenges arising with the SAP and service partner community? Who should attend?

Marketing 52

Marketing Service Right-Sizing Sales 52

31 West

FEBRUARY 20, 2023

Are you looking to improve customer service ? Do you want to optimize your service desk workflows? If yes, then you must consider investing in a customer service solution. Customer service software can centralize your help desk, implement ITSM best practices, and improve employee and customer experience.

Right-Sizing 130

Right-Sizing Customer Support Customer Service Sales 130

Magellan Solutions

MAY 8, 2024

AreGet ready to have your mind blown by IT services examples! Businesses rely heavily on IT services to streamline operations, increase efficiency, and accelerate growth. They’re not just for tech giants anymore; businesses of all sizes can maximize these advanced services to stay ahead of the curve. Read along!

Service 52

Service Cybersecurity Robotics Process Automation Inventory Management 52

Perficient Digital Transformation

MARCH 22, 2023

For the average healthcare consumer, this is welcome news — the locations are nearby, it is easy to make an appointment (and can be faster too), and the pharmacy is right there. Here are several ways to ride the retail wave by arming all your stakeholders with tools, information, and just-in-time support they can use right on the sales floor.

Retail 110

Retail Healthcare Right-Sizing Sales 110

31 West

JANUARY 25, 2023

A service desk is a link between your business and customers. The type of customer service you provide can play a major role in customer retention, customer loyalty, and brand image. Today, we will be discussing two customer service solutions – Zendesk and Autotask. The product is a complete customer service solution.

Right-Sizing 130

Right-Sizing Customer Service Customer Support Flexibility 130

31 West

FEBRUARY 22, 2023

Customer service software is a solution that can help in either case. The right solution will improve agent productivity, help streamline help desk processes, and improve customer satisfaction rates. These solutions can be used even if you are working with an MSP offering IT help desk outsourcing services.

Right-Sizing 130

Right-Sizing Customer Service Out-Tasking Banking 130

Metasource

APRIL 18, 2023

Many organizations turn to intelligent document processing (IDP) solutions made up of document scanning services, content management software, and workflow automation software to successfully transition to a digital environment. They’re all right at your employees’ fingertips – no matter where they’re located. Ready to get started?

Service 98

Service Business Process Outsourcing Out-Tasking Software 98

Automation Anywhere

AUGUST 19, 2022

The front office represents the customer-facing roles of a company — sales, customer service, field marketing, and advisory service experts. Those teams are responsible for increasing demand, increasing revenue, marketing , and after-sales services.

Automation 145

Automation Sales Robotics Process Automation Human Resources 145

NoonDalton

SEPTEMBER 29, 2021

The Internet is awash with painful outsourced customer service problems. It’s all about making the right decisions. . When you’re juggling product development, design, distribution, sales, marketing, and everything else, you might find that customer support isn’t something you have the time or headspace to worry about. .

Customer Service 97

Customer Service Outsourcing Service Right-Sizing 97

Groove Technology

OCTOBER 31, 2021

It handles both the eCommerce and point of sale side of the process. The company’s background covers online store creation, search engine optimization, hosting, marketing and security from small businesses to enterprise size. It means you have complete control over sales, design, marketing and other business-wise.

E-Commerce 246

E-Commerce Sales Right-Sizing Customer Support 246

Groove Technology

JULY 2, 2023

Introduction: Understanding Business Development Outsourcing Business development outsourcing refers to the practice of delegating certain aspects of an organization's business development activities to external service providers. This enables them to offer specialized services tailored to the unique needs and objectives of their clients.

Business Development 100

Business Development Outsourcing External Service Provider Flexibility 100

Magellan Solutions

SEPTEMBER 18, 2023

Telesales and telemarketing are important parts of selling and promoting products or services. Telesales involves directly selling products or services to potential leads via phone. It utilizes the telephone to market products, extending beyond sales. It is powerful for generating sales. Telesales aims to seal the deal.

Sales 98

Sales Right-Sizing Call Center Research 98

Simplr

JUNE 6, 2023

Customer service ticket backlogs— especially during holiday sales events — can be a breeding ground for customer neglect and missed revenue. But here’s the kicker about customer service backlogs: left unchecked, they’ll get bigger. Today’s consumers expects rapid-fire responses to customer service questions.

Customer Support 98

Customer Support Right-Sizing Retail Customer Service 98

Everest Group

MARCH 5, 2024

In addition, the company’s full-fledged CRM suite, Veeva Commercial Cloud, enables sales, medical, and marketing teams to work together more seamlessly. Customers also use Veeva professional services to implement Veeva products, manage programs, configure applications, integrate or migrate data, and garner sampling expertise.

Pharmaceuticals 64

Pharmaceuticals Right-Sizing Software Sales 64

Magellan Solutions

DECEMBER 18, 2021

How ‘The Customer Is Always Right’ Came To Be. But what does it really mean when we hear the phrase “the customer is always right” ? . What You Should Know According To Customer Service Outsourcing Providers. What You Should Know According To Customer Service Outsourcing Providers. Usability & Convenience.

Customer Service 52

Customer Service Outsourcing Service Right-Sizing 52

Planergy Software

JANUARY 18, 2022

QuickBooks For Professional Services. QuickBooks Desktop for small and mid-sized businesses QuickBooks Desktop is a flexible accounting software application designed for small to mid-sized businesses. What is QuickBooks Desktop Professional Services? QuickBooks Desktop Professional Services does that and more.

Service 52

Service E-Commerce Payroll Accounting 52

31 West

JANUARY 20, 2023

Customer service is an integral part of all businesses today. Customer service software is one such solution you can consider. You can use this software regardless of whether you have an internal team or outsourcing the IT service desk. It is a service-first CRM company. What is Zendesk? What is ManageEngine?

Right-Sizing 130

Right-Sizing Software Customer Service Out-Tasking 130

Magellan Solutions

APRIL 7, 2021

Take This As Precaution For A Successful Outbound Telemarketing Services. This is divided into two types: the outbound telemarketing services and the inbound telemarketing. Outbound telemarketing services enable you to connect with your prospects via cold calling. Simple answer, you are not doing it right. .

Service 52

Service Sales Right-Sizing Call Center 52

IBM Services

JANUARY 25, 2024

Organizations that provide an excellent customer experience (CX) can improve sales revenues by 2 to 7 percent and profitability by 1 to 2 percent, according to McKinsey. Focusing on good CX can increase customer satisfaction and drive more meaningful customer interactions, ultimately increasing sales and customer retention.

E-Commerce 72

E-Commerce Retail Right-Sizing Customer Service 72

Outsource Workers

JULY 9, 2023

Hiring a virtual digital marketing assistant is a vital part of reaching a mass audience who could be interested in buying the services or products you have to offer. Whatever the size of your business, hiring a virtual digital marketing assistant will help transform your marketing efforts through customer engagement via social media posts.

Marketing 52

Marketing Right-Sizing E-Commerce Out-Tasking 52

Obobo

JANUARY 7, 2022

Is Digital Procurement Right For My Business? All companies procure goods and services, from start-ups to companies with billion-pound turnovers. The methods used to manage client relationships were widely available and affordable before CRM systems were widely available to small and medium-sized businesses.

Right-Sizing 98

Right-Sizing Sourcing Sales Design 98

Magellan Solutions

SEPTEMBER 7, 2021

Get the best 24 7 phone answering service for your business through these nine tips. Phone answering service is a pretty straightforward service. 3 Kinds of Phone Answering Service. 3 Kinds of Phone Answering Service. These are the major types of 24 7 answering service but it also depends on your set up.

Service 52

Service Right-Sizing Nearshoring Cybersecurity 52

31 West

JANUARY 23, 2023

When your IT agents have the right tools, it gets easier for them to manage users and handle all technical operations efficiently. The ITSM software is one such smart and automated help desk application that streamlines your IT operations and helps you deliver excellent service to the end user.

Out-Tasking 130

Out-Tasking Automation Software Right-Sizing 130

Magellan Solutions

JULY 4, 2021

Hiring Agents from Happy Customer Service Outsourcing Companies Will Bring Tremendous Advantage for Your Business. 56.14% of customers expect to talk to friendly customer service agents every time they call a business. With this, this must be a top priority for SMEs looking for customer service outsourcing companies.

Customer Service 52

Customer Service Outsourcing Call Center Service 52