Blue Ocean

AUGUST 30, 2022

When you’re evaluating new outsourcers for your contact center, you know that a boilerplate RFP isn’t going to cut it. But writing a new RFP is a headache. That’s why, at Blue Ocean, we’ve never been shy about sharing what we believe are the best contact center RFP questions. Capabilities. Key Contract Terms. Grab your copy now.

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Obobo

MARCH 20, 2023

How To Make An RFP And Why Is It Important? Look no further than an RFP! In this blog post, we’ll explain what an RFP is, why it’s important, and how to make one that will help you find the perfect vendor for your project. What is an RFP? There are a couple things to keep in mind when creating an RFP.

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Blue Ocean

MAY 5, 2023

We’ve said it before and we’re not afraid to repeat it until the cows come home: using a boilerplate RFP in the process to find a new customer care outsourcer is a quick road to failure. That requires a custom RFP. Here are five of the toughest customer care RFP questions to make sure you’re asking in today’s hybrid world.

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Obobo

JUNE 17, 2022

RFP Process - Step-By-Step Guide. RFP processes (part of the eSourcing process ) are often complex and time-consuming, despite their importance. You will gain confidence managing RFPs by using the tools we offer in this blog. As a starting point, we’ll discuss the different types, roles, and steps of the RFP process.

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Obobo

MARCH 20, 2023

What Is An Rfp In Procurement And Why Is It Important? Are you puzzled by the term RFP in procurement? Procurement can be overwhelming and intimidating, but an RFP (Request for Proposal) is a crucial tool that can help streamline the process. What is an RFP? What are the benefits of using an RFP?

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Obobo

OCTOBER 20, 2021

Why Does A Company Need RFP Software? Still searching through old files, emails or chasing teammates for RFP responses? Then you will almost definitely benefit from an RFP software. How do you know when to rely on RFP automation , even though it may save you a lot of time? Should I Automate My RFP Process?

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Planergy Software

OCTOBER 20, 2022

RFI, RFP, RFQ, ROI, RFT: What’s the Difference? In this blog post, we’ll break down the meaning of five commonly used procurement acronyms: RFI, RFP, RFQ, ROI, and RFT. Make sure to have a system to track your RFI responses to decide if you want to move forward and send an RFP. RFP: Request for Proposal.

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Blue Ocean

JUNE 22, 2022

When it came to the contact center RFP, companies consistently required bidders to “Describe your telephony platform” and those with best-in-class products had a definite edge. So, what should you ask when you’re addressing contact center technology in your RFP? RFP Question: What is your approach to security? Digital Security.

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Blue Ocean

JANUARY 31, 2023

Attrition seems like it should be an easy enough term to define, and determining which bidders’ attrition results best match your own requirements should be easy enough in a contact center RFP. Let’s say you’ve drafted your RFP and you’re ready to release it to your list of prospective bidders. Curious to learn more?

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Blue Ocean

JANUARY 20, 2023

We rejoiced when our favorite coffee shops re-opened, and we got all dressed up again when the commute to work once again involved more than a walk down the hall … and yes, that RFP was finally back on your plate. Our updated list of customer care RFP questions keeps these facts top of mind.

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Obobo

MARCH 20, 2023

How To Evaluate RFP And Why Is It Important? Do you ever feel like evaluating RFPs is a tedious task that requires too much time and effort? Evaluating RFPs can be a crucial process that helps you make informed decisions on which proposals will best fit your organization’s needs. What is an RFP? Well, think again!

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Blue Ocean

AUGUST 26, 2021

We’ll address how the contact center RFP timeline has evolved since COVID turned things upside down. The Post-COVID Contact Center RFP Timeline. In considering the timeline for your contact center RFP, you also want to build insufficient time for your vendors to provide answers that speak to your unique requirements and program.

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Obobo

MARCH 20, 2023

How To Create A RFP And Why Is It Important? Welcome to the world of Request for Proposal (RFP), where businesses create a document that sets out detailed and specific requirements when seeking products or services from potential suppliers. What is a RFP? There are many benefits to creating an RFP.

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Obobo

MARCH 20, 2023

What Is A RFP Letter And Why Is It Important? If so, then a Request for Proposal (RFP) letter may be just the solution you need. In this post, we’ll explore what an RFP letter is, why it’s important for businesses of all sizes, and how to create one that gets results. What is a RFP letter?

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Blue Ocean

JANUARY 20, 2022

In 2022, the RFP process holds even greater weight. Suddenly, BCPs are no longer just a formality protecting against “what ifs” —they’re a necessity and the RFP needs to reflect that. In preparing to go to RFP, it is time to ask what can the last two years of data tell you about future trends, if anything? Are you dreading it?

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Obobo

MARCH 20, 2023

What Is RFP In Grants And Why Is It Important? Whether you’re a non-profit, an educational institution, or a business seeking grants, it’s essential to understand Request for Proposal (RFP) in grants. In this blog post, we’ll give you the lowdown on what RFP is and why it matters. What Is an RFP?

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Obobo

MARCH 20, 2023

What Goes Into An RFP And Why Is It Important? Have you ever heard the term RFP thrown around but never quite understood what it means? Look no further, because we’re here to break down everything you need to know about Requests for Proposals (RFPs) and why they are crucial in finding the right vendors for your business.

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Obobo

MARCH 20, 2023

What Is RFP And RFI And Why Is It Important? Are you familiar with RFP and RFI? RFP stands for Request for Proposal, while RFI means Request for Information. In this blog post, we’ll delve deeper into what RFP and RFI mean and why they’re essential to any organization’s success.

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Blue Ocean

FEBRUARY 10, 2021

If so, the RFP is about to become the friend you love to hate. The 10 most important contact center RFP questions haven’t changed. In fact, you’ll find below an infographic we put together in recent years to serve as a handy guide for crafting your own RFP. Are You Going to RFP for Your Contact Center This Year?

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Ms Category Management

JUNE 19, 2020

[…] my first blog dedicated to RFP mistakes, and epic fails (check out: Gone with the RFP and the Prequel for some additional […].

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Ms Category Management

SEPTEMBER 17, 2019

[…] then again, this isn’t my first blog dedicated to RFP mistakes, and epic fails (check out: Gone with the RFP and the Prequel for some additional […].

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Blue Ocean

MARCH 14, 2024

Run a preliminary RFI with a broad pool of vendors in order to narrow down your RFP list. Schedule some site visits before you go to RFP. Get the details in this article here > The Fundamental Guide to the Contact Center RFP You know procurement inside out. Narrow down by intangibles first. Work backwards if needed.

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Sourcing Contact Center Outsourcing Strategic Sourcing Outsourcing 59

Go4Customer

SEPTEMBER 24, 2021

If you like to send an RFP for our services, please send us your details using the form below and we'll reach out to you.

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Ms Category Management

OCTOBER 9, 2019

You can always check out my other blogs, so you don’t make any other type of mistake: Gone with the RFP, the Prequel and RFP Mistakes. […]. […] Okay – Rant Over.

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Ms Category Management

NOVEMBER 24, 2020

no longer respond to RFP’s. Most RFP’s are rigged – the winner is pre-selected, and the remainder are send out to make it seem like due diligence is done. Responding to RFP’s is time-consuming, and I am not eager to be in a pile of 14. My recommendation is not to send out RFP’s.

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Ms Category Management

MAY 24, 2019

[…] like there are a few simple things that can stop you from winning the business (See Gone with the RFP), there are a few that will ensure you are part of the down-selection process to be excluded from […].

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Blue Ocean

JULY 20, 2023

In our world of outsourced customer care solutions, one of the big challenges we continue to wrestle with on the sales side of things is the significant change in the contact center RFP process. Let’s explore when and how it makes good business sense to connect with your prospective partners at each stage of the RFP process.

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Ms Category Management

OCTOBER 9, 2019

You can always check out my other blogs, so you don’t make any other type of mistake: Gone with the RFP, the Prequel and RFP […]. […] Over.

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Ms Category Management

JUNE 27, 2019

[…] : Gone with the RFP and The Prequel – Gone with the RFP […].

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Ms Category Management

NOVEMBER 8, 2019

[…] Gone with the RFP […].

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Ms Category Management

OCTOBER 9, 2019

[…] check out my other blogs, so you don’t make any other type of mistake: Gone with the RFP, the Prequel and RFP […].

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Balbelforce

APRIL 20, 2022

A request for proposal (RFP) is a formal document that a large enterprise or government agency posts to purchase a good or service. The RFP gives information on the organization’s intention and what they are looking for, and describes every criterion vendors will evaluate. What makes a great RFP? Do: Read RFP instructions.

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Ms Category Management

JUNE 27, 2019

[…] Gone with the RFP and The Prequel – Gone with the […].

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Ms Category Management

MAY 23, 2019

[…] The PreQuel – Gone With the RFP LINK […].

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Ms Category Management

FEBRUARY 20, 2020

[…] Gone with the RFP, the Prequel […].

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Ms Category Management

JANUARY 22, 2020

[…] More RFP Mistakes, Mishaps, and Mayhem […].

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Obobo

DECEMBER 14, 2022

A request for proposal, or RFP, is a document that businesses use to solicit proposals from potential vendors. The RFP outlines the requirements for the project and provides background information on the business. In this blog post, we will explore what an RFP is and provide some tips on how to create a successful one.

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