TTEC

FEBRUARY 14, 2023

field_type_tid=84&field_topics_tid=All&field_tags_tid=All Menu title: Podcasts Menu link: /resources/cxpod Menu title: Strategy Guides and Trends Reports Menu link: /resources/strategy-guides-and-trends-reports/all/all?

Retail 52

Retail Healthcare Government Analytics 52

Magellan Solutions

FEBRUARY 26, 2024

Artificial intelligence (AI) in call centers can enable customer service professionals to focus on essential tasks, as 78% of them stated. The collaboration between AI and call centers is reshaping the customer service paradigm. Discover AI’s valuable yet complex role in enhancing efficiency and improving the customer experience.

Call Center 52

Call Center Customer Service Service Analytics 52

Perficient Digital Transformation

JANUARY 23, 2023

Enabling a tailored and relevant customer experience, on par with other industries, is a business imperative for medical device organizations. This marketing stack accelerates customer acquisition, onboarding, engagement, and retention by enabling streamlined customer communications, and consistent branding.

Marketing 69

Marketing Healthcare Analytics Automation 69

Zinnov

APRIL 14, 2024

This includes financial performance, customer satisfaction, quality, and operational efficiency. A high-performing GCC distinguishes itself through its ability to deliver services efficiently, exceed customer expectations, and outperform its peers in key metrics. Fostering a culture of innovation is a key part of this.

Efficiency 52

Efficiency Analytics Engineering Accounting 52

Amzur

JANUARY 31, 2024

In the world of Enterprise Resource Planning (ERP), it is no news that NetSuite has established itself as a leading provider, consistently delivering cutting-edge features and functionalities and empowering organizations to thrive. tedious data entry becomes a story of the past. What does it mean for businesses? With NetSuite 2024.1,

Data Entry 103

Data Entry Finance Out-Tasking Analytics 103

IBM Services

NOVEMBER 15, 2023

Watsonx is comprised of three components that empower businesses to customize their AI solutions: watsonx.ai The watsonx platform, along with other IBM AI applications, libraries and APIs help partners more quickly bring AI-powered commercial software to market , reducing the need for specialized talent and developer resources.

Co-Sourcing 91

Co-Sourcing Supply Chain Management Engineering Sales 91

SEBPO

NOVEMBER 15, 2023

SEBPO customizes and optimizes digital campaigns to reach target audiences, and SEBPO generates reports to measure their impact. Our strategy is to create and share success stories highlighting the children directly impacted by donor contributions. Now we will move to phase two,” says Garcia. Want more insights?

Out-Tasking 105

Out-Tasking Marketing Outsourcing Customer Support 105

Blue Ocean

NOVEMBER 13, 2023

From AI and VoC to EX and TX, here are some resources to inspire for the new year. As customer care teams start planning for 2024, we’ve seen how easy it can be to get stuck in a rut. The quickest way to get re-inspired is by getting a finger on the pulse of current news and customer service trends in the industry.

Customer Service 59

Customer Service Retail Analytics Service 59

Hyland

JULY 19, 2022

Ways to unlock your platform potential at CommunityLIVE: Hear more success stories than ever before from your industry peers. Gain insights on business transformation topics from industry thought leaders, including intelligent automation, cybersecurity and customer and employee experience. Ignite actionable innovation.

Cybersecurity 145

Cybersecurity Automation Flexibility Collaborations 145

Perficient Digital Transformation

AUGUST 30, 2022

Many startups and more and more legacy financial services institutions are reaping the benefits of employing an Agile methodology to digitize at scale and address the customer expectations of today. Agility not only offers institutions a path toward expedited change but a way to simplify complex operations. What is Agile?

Out-Tasking 69

Out-Tasking Banking Engineering Collaborations 69

31 West

JULY 4, 2018

EXAMPLES OF GREAT CUSTOMER SERVICE. By now, I assume everyone knows that your company’s customer service needs to be both professional and excellent if you want to build and maintain a successful business. 78% of transactions are bailed on because of poor customer service – that’s a lot of income being thrown out the window.

Customer Service 130

Customer Service Service Call Center Outsourcing 130

Groove Technology

JUNE 19, 2023

development company, you can leverage their existing infrastructure and resources, saving time and reducing overall costs. Customization and Flexibility Every business has unique requirements when it comes to web development. company should have an impressive portfolio showcasing their past projects and success stories.

Flexibility 100

Flexibility Efficiency Research Service 100

Perficient Digital Transformation

JANUARY 18, 2024

Today, we bring you the story of Nadine Nassar , a dynamic Technical Consultant , whose journey from Lebanon to Houston has been nothing short of inspiring. The abundance of resources, such as Udemy courses, has enabled her to continually advance her skill set.

Engineering 52

Engineering Collaborations Jobbing Customer Service 52

Premier BPO

OCTOBER 3, 2023

Discover how Premier BPO can support your contact center’s capabilities and enhance your customer service efforts. We’d be happy to discuss how Premier BPO can contribute to enhancing your contact center’s capabilities and assisting in delivering superior customer service.

BPO 52

BPO Co-Sourcing Outsourcing Customer Service 52

Premier BPO

APRIL 28, 2023

Learn how CX has evolved over the decades to elevate customer experience and how you can streamline your operations for omnichannel when outsourcing. Our COO will also share success stories about how we have helped our clients maximize their partnerships through these best practices.

Outsourcing 59

Outsourcing Co-Sourcing BPO Offshoring 59

Perficient Digital Transformation

MARCH 6, 2024

Data tells us a story and is only beneficial to the organization and their consumers when it’s acted upon – ideally in real-time to provide a more personable end – user experience. By leveraging our global team’s skills and resources, we strive to solve complex business problems and leave a meaningful impact on society.

Healthcare 122

Healthcare Marketing Analytics Regulations 122

Blue Ocean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. We know a seamless outsourcing transition is essential for maintaining operational efficiency and customer satisfaction, and you need to go on the transition journey with a team of people you barely know.

Outsourcing 59

Outsourcing Out-Tasking Collaborations Jobbing 59

3Pillar Global

OCTOBER 3, 2023

Rob and Scott Varho dive deep into what it takes to successfully drive innovation in a tightly regulated industry like Financial Services, where many organizations feel handcuffed by the legacy software and systems that power their customer experiences. The shift towards a customer-centric approach in banking. DeWolf and Jessica S.

Service 59

Service Banking Cybersecurity Insurance 59

SEBPO

JANUARY 31, 2024

– Director, Data Operations On top of efficiency and flexibility, outsourcing data-related tasks to specialized service providers can give your business access to a substantial repository of knowledge, innovative technology, and resources.

Outsourcing 98

Outsourcing Out-Tasking Efficiency Flexibility 98

Magellan Solutions

DECEMBER 18, 2023

This approach not only saves time and resources but also encourages innovation. With a solid reputation for delivering customized strategies, they are at the forefront of transforming businesses. Our history is filled with success stories. We don’t just offer solutions; we create success stories.

Cybersecurity 52

Cybersecurity Human Resources Efficiency Out-Tasking 52

Premier BPO

APRIL 18, 2023

Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. This year’s focus is Maximizing Customer Experience through Digital Transformation. We will be showcasing at Booth #4047 with our leadership team in attendance.

BPO 52

BPO Co-Sourcing Outsourcing Sourcing 52

Premier BPO

APRIL 18, 2023

Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. This year’s focus is Maximizing Customer Experience through Digital Transformation. We will be showcasing at Booth #4047 with our leadership team in attendance.

Co-Sourcing 52

Co-Sourcing Outsourcing BPO Sourcing 52

Intugo

JANUARY 23, 2024

Ensure the company has the resources, infrastructure, and flexibility to scale operations seamlessly without compromising quality. Human Resources (HR) Functions: Outsourcing HR tasks such as payroll processing, benefits administration, recruitment, training, and employee relations can be common.

Outsourcing 59

Outsourcing Nearshoring Call Center Flexibility 59

SEBPO

OCTOBER 25, 2023

BLOG Nightmares in Advertising October 25, 2023 Gather ‘round the watercooler for a series of stories that will send shivers down the spines of even the most seasoned Ad Operations professionals. Once resources are allotted, and areas prone to error are identified, your SEBPO Ad Ops team works with you to ensure quality processes.

Out-Tasking 98

Out-Tasking Outsourcing Sales Customer Support 98

Groove Technology

JULY 2, 2023

By leveraging the expertise and resources of these outsourcing partners, companies can focus on core competencies while simultaneously accelerating their growth trajectories. Outsourcing offers the flexibility to scale resources up or down based on demand, ensuring optimal utilization of available talent and minimizing overhead costs.

Business Development 100

Business Development Outsourcing External Service Provider Flexibility 100

Perficient Digital Transformation

JANUARY 4, 2024

In this edition, Brian Plante, a senior digital transformation specialist based in Chicago, shares his Perficient story and how he is making a difference. Perficient IP like Strategic Positions and the Envision Framework take the tribal knowledge we have amassed over the last 26 years to help speed our customers’ time to value.

Global Management Consulting 52

Global Management Consulting Sales Collaborations Software 52

Serigor Inc

JUNE 16, 2021

With an iterative approach, tasks/sub-projects can thus be broken down into smaller stories and business value can be created faster. Strong customer focus. Customer Collaboration: The end users’ knowledge of their business is your greatest resource. Ship intermediate output. Prototype experiments over implementing tasks.

Out-Tasking 94

Out-Tasking Collaborations Flexibility Sourcing 94

Perficient Digital Transformation

NOVEMBER 7, 2023

Agile is a set of principles and practices for project management and product development that emphasizes flexibility, collaboration, customer-centricity, and adaptability to change. Leaders must articulate the vision and allocate resources for Agile initiatives.

Healthcare 52

Healthcare Regulations Collaborations Resource Optimizing 52

Magellan Solutions

NOVEMBER 20, 2023

According to 60% of business executives, superior customer service enhances customer retention. Customers are crucial to your business’s success in the ever-changing business world. Today, we will discuss how outsourcing can elevate your customer engagement. So, what are you waiting for? Read along!

Call Center 52

Call Center Outsourcing Service Sales 52

IBM Services

FEBRUARY 13, 2024

Design content, ad campaigns and innovative products that build better customer experiences. These public options offer limited control, less customization of model behavior and outputs and the potential for bias inherited from the pre-trained models.

Out-Tasking 122

Out-Tasking Design Automation Sales 122

Simplr

AUGUST 31, 2022

Brand marketing is constantly evolving and today’s customers want to engage with their favorite brands in a more innovative way. Surprise and delight’ customer service campaigns seek out ways to create a brand experience that goes above and beyond the typical customer experience. What is Surprise and Delight?

Customer Service 98

Customer Service Marketing Service Research 98

Premier BPO

MARCH 15, 2023

Our executives will also share success stories about how we have helped our clients grow and strategically expand despite economic instability, enabling high-touch service. Premier BPO Exhibit Premier BPO will be showcasing at Booth 108 with our leadership in attendance.

Outsourcing 52

Outsourcing Co-Sourcing BPO Global Outsourcing 52

Perficient Digital Transformation

MARCH 11, 2024

Test Execution Best Practices: Behavioral-Driven Development: Use user stories in writing testing requirements and scripts, which effectively puts testers and stakeholders on the same page. Data-drive your tests: Generate test cases using data stored in external files for reusability.

Automation 52

Automation Collaborations Software Accounting 52

Magellan Solutions

MAY 15, 2023

Excellent customer service can lead to a more powerful sales funnel, which means more customers and business revenue. Everyone can share a horror story about poor customer service. The best solution to bridge the customer and business communication gap is outsourcing answering services. What Are Answering Services?

Service 98

Service Reduced Overhead BPO Customer Support 98

Perficient Digital Transformation

FEBRUARY 27, 2024

Many sites silo the product pages from other resources, which just means your audience is either going to miss your great resources or spend several extra clicks trying to find it. Whatever layers of information you decide to include, make sure it is easy to access from one location.

Healthcare 52

Healthcare Manufacturing Marketing Design 52

31 West

JULY 27, 2022

It lost its customers’ credit or debit cards, card numbers and their security codes to a data breach! What you just read might sound like a story but it’s not! Retaining and Attracting Customers. Personalising Customers Experience. Retaining and Attracting Customers. Loss of customers equals loss of market.

Cybersecurity 130

Cybersecurity Information Technology Customer Service Service 130

Automation Anywhere

FEBRUARY 1, 2021

With all of these great benefits, it’s easy to overlook one of the more important and resourceful benefits, which is the accessibility to operational insights. Sometimes, the operational data you get from your RPA platform can be siloed, with each silo having its own story to tell.

Robotics Process Automation 97

Robotics Process Automation Analytics Automation Design 97