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resource-center 
Blue Ocean
MARCH 14, 2024
Your organization is ready to find a new contact center outsourcer. We’ve compiled a list of the most helpful outsourcing resources, in order from discovery to launch. To avoid that headache (and massive waste of resources), shortlisting potential partners is critical. What’s your next step? We’re here to help!
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Go4Customer
MARCH 22, 2023
Got a question that needs to be answered concerning the ins and outs of the call center industry? We got you covered, with our extensive call center services.
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Go4Customer
SEPTEMBER 24, 2021
This Call center resource calculator helps you to calculate the estimated cost of availing call center services with selected requirements.
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Go4Customer
JUNE 26, 2023
Got a question that needs to be answered concerning the ins and outs of the call center industry? We got you covered, with our extensive call center services.
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Go4Customer
JUNE 23, 2023
Got a question that needs to be answered concerning the ins and outs of the call center industry? We got you covered, with our extensive call center services.
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Redial
APRIL 25, 2024
Access to experienced professionals, especially in industries like call centers, ensures high-quality service delivery and effective problem-solving. Leveraging existing infrastructure and resources in neighboring countries enables quick adjustments to capacity requirements without significant upfront investments.
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Go4Customer
SEPTEMBER 24, 2021
At Go4Customer, our resource library provides you with exclusive access to explore resources such as whitepapers, case studies, brochures, info graphics, press release etc.
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Redial
JANUARY 4, 2022
Therefore, an increasing number of American businesses choose to outsource their telemarketing services and other BPO to nearshore call centers. Call centers in Mexico focus on training courses with varied fields to cover all the different roles for your campaign needs. Call centers provide world-class, high-value agents.
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Go4Customer
SEPTEMBER 24, 2021
Got a question that needs to be answered concerning the ins and outs of the call center industry? We got you covered, with our extensive call center services.
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Redial
OCTOBER 5, 2023
We will also emphasize the importance of partnerships and providing exceptional service through contact centers as a key strategy. Resources : Sharing resources and expertise through partnerships can result in cost savings and improved efficiency. We help companies secure and develop great CX.
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The Global Small Business Blog
FEBRUARY 24, 2022
©iStock/wildpixel A new report released Wednesday from the Center for Countering Digital Hate (CCDH) finds that Facebook's – rebranded as Meta – platform only labeled about half of the posts promoting articles from the world's leading publishers of climate denial. Learn more about what Meta is failing to do.
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31 West
NOVEMBER 25, 2023
A key feature of Azure is its hybrid cloud capabilities, allowing seamless integration between on-premises data centers and the cloud. These tools offer resources and create an environment conducive to learning and innovation. It provides resources for basic computing and data storage, which are fundamental in many IT courses.
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The Global Small Business Blog
AUGUST 4, 2022
©iStock/RomanBabakin In the case of New Jersey, USA, the New Jersey Business Action Center (NJBAC) is offering export assistance to small and mid-sized businesses in New Jersey through its NJ STEP program. To learn more about its tools and resources, visit here.
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The Global Small Business Blog
MAY 11, 2022
Here's a sample of how Michigan Small Business Development Center determines if a business is ready for export. We've developed an online training module packed with resources to help businesses explore and get a better grasp of what's involved in getting their company involved in exporting. Best piece of advice?
IBM Services
JANUARY 24, 2024
There are times, though, when organizations prefer to keep certain applications and data in their own data center—security and compliance requirements or control of sensitive data for example. Migrating to the cloud versus a data center refresh is a complex decision.
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Redial
JANUARY 4, 2022
Therefore, an increasing number of American businesses choose to outsource their telemarketing services and other BPO to nearshore call centers. Call centers in Mexico focus on training courses with varied fields to cover all the different roles for your campaign needs. Call centers provide world-class, high-value agents.
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Redial
NOVEMBER 11, 2021
Don’t worry anymore about the large investment of a call center, outsourcing in Mexico can reduce costs by 50% per year. Besides helping expand your business to provide a seamless customer experience, outsourcing a call center can have many advantages. Advantages of Call center services in Mexico: Facilities and Equipment.
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Redial
NOVEMBER 11, 2021
Today, most of the Sales Call Centers offer Inbound Call Center. Through an Inbound Call Center, support services are handled in real-time; inquiries are attended through multiple channels; This feature helps improve the customer experience through excellent service; allows the expansion of the customer base at a low cost.
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Redial
APRIL 17, 2024
From alternative legal services to finance & accounting, human resource outsourcing, and procurement, South Africa maintains a competitive advantage , providing access to the dynamic African market and beyond. Its strategic location, skilled workforce, cost-effective solutions.
Perficient Digital Transformation
JUNE 1, 2023
Introduction : Centers of Excellence ( CoE ), also called “Center of competency” is a multidisciplinary team that includes executive sponsors, key stakeholders, finance representatives, business teams and technical implementation teams. They are fast becoming an integral part of Finance service’s delivery model. Why is CoE important?
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31 West
APRIL 16, 2024
A Greater Focus on Core Business Activities – You’ll be able to redirect internal resources toward growth-focused activities rather than day-to-day IT issues. Lowered Training Requirements – A single system simplifies the learning curve, saving on training time and resources.
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Magellan Solutions
MARCH 5, 2023
Call centers crowd the metropolitan, creating jobs for millions of Filipinos. The influx of BPOs increases yearly, extending from large contact centers to home-based BPOs. What Is a Shared Service Center? Shared service centers are independent business units of processes, technologies, and people.
31 West
APRIL 9, 2024
A robust support system should be proactive, offering resources and assistance before students become too overwhelmed or disengaged. Educators can create an engaging, responsive, and student-centered online learning experience by implementing these 10 best practices. When students know help is readily available, they feel more secure.
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31 West
FEBRUARY 10, 2023
From a customer’s perspective, there are features like multichannel support, a help center, a community, and the use of AI and bots. Here you will find the resource library, updates, and events hub. You can explore Jira’s data center plans if you wish to manage your own infrastructure with existing or additional servers.
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Zinnov
FEBRUARY 19, 2024
It underscores the importance of expertise and collaboration, lessons that modern companies apply by setting up Centers of Excellence (COEs) , Global Capability Centers (GCCs), or Captive Centers to innovate, compete, and excel in their industries, maintaining a race for superiority reminiscent of the past.
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V-Soft Consulting
OCTOBER 13, 2023
In this rapidly emerging digital era, the race to attract new customers often takes center stage. Companies allocate significant resources to marketing and advertising campaigns, focusing on customer acquisition as the key to growth.
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Blue Ocean
JANUARY 30, 2024
What math should go into the business case around call center outsourcing costs? (Or Or if you’re keen on delegating that chore, skip this read and contact us today for a cost analysis of your center !) Successful contact center outsourcers have deep expertise in forecasting, staffing, and managing for maximum efficiency.
Magellan Solutions
FEBRUARY 14, 2024
In recent years, the US healthcare industry has significantly increased its reliance on healthcare call center outsourcing companies to enhance patient care and operational efficiency. Healthcare organizations can hand off their growing call center needs and redirect resources toward core clinical care. This raises satisfaction.
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IBM Services
JANUARY 29, 2024
Part one of this series examined the dynamic forces behind data center retransformation. Now, we’ll look at designing the modern data center, exploring the role of advanced technologies, such as AI and containerization, in the quest for resiliency and sustainability. AI and containerization are not just buzzwords.
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Zinnov
MARCH 27, 2024
That’s precisely what globalization offers, and Global Capability Centers (GCCs) , also known as Captive Centers , are the key to unlocking these benefits while you think of expanding your business globally. These centers leverage specialized talent, cost arbitrage, and operational efficiencies in various locations worldwide.
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Zinnov
APRIL 14, 2024
When Global Capability Centers (GCCs) first emerged on the business scene, they were all about one thing – cost savings. This Value Gap risks leaving massive innovation potential untapped, as the true capabilities of these centers go unrecognized. These centers have transformed into breeding grounds for ideas and solutions.
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IBM Services
MAY 1, 2023
Right-sizing instances Google Cloud Platform’s operating expense model (OPEX) charges customers for the capacity available for different resources, regardless of whether they are fully utilized or not. Right-sizing resources is the process of matching instance types and sizes to workload performance and capacity requirements.
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IBM Services
JANUARY 30, 2024
In the last post , we looked at creating a blueprint for a sustainable data center. Now we’ll look at how to get the most out of a modern data center. Get inspired A successful data center implementation can best be described as a distributed, dynamic, efficient and resilient IT nucleus.
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Zinnov
FEBRUARY 29, 2024
This concept opens up new possibilities for enriching business practices and fostering partnerships, particularly between Technology Service Providers (TSPs) and Global Capability Centers (GCCs). This ensures optimal resource utilization, focusing internal efforts on long-term growth and external resources on immediate, specialized needs.
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Blue Ocean
APRIL 24, 2024
Below are 9 top questions for asking about ESG in your outsourced contact center RFP process. Environmental Sustainability In today’s landscape, many consumers are increasingly focused on aligning their buying choices with businesses that are committed to sustainability. This is especially true for smaller, privately-owned companies.
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IBM Services
APRIL 22, 2024
According to the European Union’s 2023 Energy Efficiency Directive , Europe’s data center electricity consumption is expected to grow 28% from 2018 to 2030, exemplifying the environmental costs of AI usage. In 2023, 28 data centers globally received 100% of their electricity from renewable sources.
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Intugo
FEBRUARY 28, 2024
Why Choose a BPO Call Center? In this journey, choosing a BPO (Business Process Outsourcing) call center emerges as a strategic move that can redefine competitiveness. Understanding BPO Call Centers BPO call centers specialize in handling various tasks, allowing businesses to streamline their core competencies.
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Intugo
FEBRUARY 19, 2024
Empowering Growth: Why Mexico Offers the Ideal Call Center Solution for Small Businesses Among potential locations for call center operations, Mexico stands out as the optimal choice. This allows them to allocate resources strategically and free up capital to invest in growth.
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Magellan Solutions
NOVEMBER 15, 2023
One viable solution to this is opting for a shared call center service. What is a Shared Call Center A shared call center is one of the most cost-effective call center options for small to medium-sized companies who cannot afford to establish their customer service department. Keep reading!
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Intugo
APRIL 26, 2024
Understanding Outsourced Call Center Needs and Expectations Chiefly, central to any successful outsourced call center strategy is understanding the needs and expectations of your clientele. With your supervision, your staff will optimize call flows and minimize bottlenecks, ensuring streamlined operations for your business.
IBM Services
MAY 12, 2023
As a result, increasing numbers of organizations are migrating their information and communication technology (ICT) infrastructures to the public cloud, shifting workloads from on-premises to remote data centers and modernizing their application estates.
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Perficient Digital Transformation
MAY 9, 2023
It allows for seamless communication between end users, on-premises data centers, and public cloud infrastructure. Hybrid connectivity is a networking approach that combines private and public cloud resources to create a unified infrastructure. Hybrid connectivity is rapidly becoming a critical aspect of modern cloud adoption.
Intugo
FEBRUARY 1, 2024
Is a BPO Call Center Right for Your Business? When overwhelmed by customer support teams, scalability issues and the constant struggle to maintain operational efficiency become common hurdles for call centers. This operational model becomes more cost-effective, allowing businesses to allocate resources strategically.
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CDS
APRIL 9, 2024
CDS Corporation, the leading provider of multi-vendor services (MVS) for data centers worldwide, today announced the acquisition of Natrinsic, a company trusted by Fortune 500 companies to support, migrate, optimize and run enterprise data warehouses worldwide. CDS is a portfolio company of New State Capital Partners.
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