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The Great Debate: Global Business Services Versus Outsourcing | Blog

Everest Group

During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing? Reach out to us to learn more.

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Forecasting the Future: Key Trends Reshaping CXM Outsourcing in 2024 | Blog

Everest Group

After a turbulent past year, 2024 holds great promise for CXM outsourcing, with generative AI and other technologies poised to transform contact center operations. Amid the tumultuous landscape of 2022-23, the Customer Experience Management (CXM) outsourcing indust ry faced a barrage of challenges.

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The Real Value Of Site Location In Outsourcing

Redial

You are about to outsource, and choosing the right location for your contact center operations can make all the difference. Importance of Site Location in Outsourcing Selecting an ideal site for outsourcing operations goes beyond geography. Thank you for reading our blog. Want to learn more? Click here!

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Maximizing Value in Business Process Outsourcing Contracts | Webinar

Everest Group

LIVE WEBINAR Maximizing Value in Business Process Outsourcing Contracts April 16, 2024 | 9 a.m. IST In business process outsourcing, enterprises need to ensure that their engagements are not only adding value but aligning with their overarching priorities. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. Who should attend?

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20 Advantages & Disadvantages of Business Process Outsourcing

Offshore India Data Entry

Outsourcing has revolutionized the way businesses operate, offering a strategic solution to streamline processes, reduce costs, and boost efficiency. But, is Business Process Outsourcing (BPO) right for your business? Outsourcing services can be broadly categorized into two main types: 1.

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Ecommerce Growth Hacks: Outsource Ecommerce Product Data Entry Services

Offshore India Data Entry

What if there was a way to unleash hidden growth potential by outsourcing this task? Discover how outsourcing product data entry can free up your team, boost accuracy, and scale your ecommerce business effortlessly. What is Product Data Entry Outsourcing ? Let’s dive in.

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Contracting for Value: Balancing Expectations and Reality in Outsourcing Engagements | Blog

Everest Group

As enterprises rethink their outsourcing strategies, reevaluate current contracts, and rebalance work, these findings are highly relevant. Recently, when reading the Aesop fable The Tortoise and the Hare to my toddler niece, I was struck by its resemblance to the current state of outsourcing engagements. Let’s explore this further.