Magellan Solutions

APRIL 9, 2021

Outsourcing operations is a great way to cut costs and focus on your business’ core tasks. But it’s important to do your research and find the perfect call center. We make sure to keep track of the following for you: How long the agents work. What tasks they work on. How productive they are.

Call Center 52

Call Center Customer Support Out-Tasking Outsourcing 52

Avasant

JANUARY 12, 2022

Avasant and CEMEX today announced the completion of Avasant’s acquisition of CEMEX’s Vendor Management Office operations in Monterrey, Mexico. The deal will initially involve CEMEX outsourcing its vendor contract management operations to Avasant, but the outsourced operations will ultimately expand to serve other Avasant clients as well.

Government 52

Government Advisory Outsourcing Operations Sourcing 52

Magellan Solutions

NOVEMBER 10, 2020

And it’s all because you outsourced to a different time zone. Even if you’ve already closed for the day, your outsourced operation would continue. Better client relations: you can maximize this benefit when outsourcing client-facing tasks. Flexible hours: your legal firm will function even after office hours.

Offshoring 59

Offshoring Legal Services Nearshoring Outsourcing 59

NoonDalton

DECEMBER 1, 2021

Here are five practical tips for running a smooth customer service outsourcing operation. Research Multiple Options. Before you start looking for outside support, you need to create a strategy for achieving your customer service objectives. Establish Brand Voice and Tone Guidelines.

Customer Support 95

Customer Support Outsourcing Call Center Right-Sizing 95

The Scalers

FEBRUARY 2, 2023

This gives you a large, qualified workforce to choose from when outsourcing operations to Asia. In the past decade, the region has accounted for 52% of global growth in tech-company revenues, 43% of startup funding, 51% of research and development spending, and 87% of patent filings, worldwide. Economic growth The U.S.

Offshoring 87

Offshoring E-Commerce Software Finance 87

Zinnov

OCTOBER 18, 2023

Timelines Many companies looking to scale quickly gravitate towards outsourcing partners because of the ready availability of talent to hit the ground running. On the contrary, research suggests that outsourced projects take 4X the time to complete a project than normal. IT functions are a good example to consider.

Outsourcing 52

Outsourcing Offshoring Reduced Overhead Right-Sizing 52

Magellan Solutions

JULY 8, 2021

Top Contact Center Outsourcing Companies & The Challenges Faced From The Risks. There’s no doubt that COVID-19 has disrupted call center services outsourcing operations on multiple levels. Over the past few months, the call center for outsourcing industry has had to brace for large volumes of callers.

Call Center 40

Call Center Contact Center Outsourcing Out-Tasking Outsourcing 40

NoonDalton

NOVEMBER 13, 2023

This capability is particularly beneficial in fields like market research and business analytics outsourcing. Quality Assurance: AI tools are employed to monitor and evaluate the quality of work in outsourcing operations.

Outsourcing 52

Outsourcing Jobbing Collaborations Automation 52

Magellan Solutions

JULY 5, 2021

As such, they could offer outsourcing services from companies in all regions. They use the diversity of their employees as an advantage for their outsourcing operations. Why You Might Want to Outsource with Them? Market Research. Hence, their main tagline is “ We put culture in the forefront ”. Phone Answering.

Call Center 40

Call Center BPO Outsourcing Customer Service 40