From Ad Hoc And Invisible To Predictable Business Outcomes With ESM
Forrester Digital Transformation
APRIL 26, 2022
Service outcomes depend upon knowledge workers getting things done. Are you facing the dilemma of improving service work? Whether you’re servicing a laptop or a train, it’s all just operations. Service improvements require insight into what work needs to be done, who is doing the work, and where the work in progress is.
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