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New Perficient Research Reveals Mid-Market Priorities for Order Management Selection

Perficient Digital Transformation

We surveyed mid-market B2B professionals to learn more about their priorities when selecting an order management system (OMS). ” Focus on Financially-Driven Justifications The findings reinforce that mid-market B2B leaders take a financially-driven approach when evaluating order management investments.

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Thinking About DTC? Don’t Leave Out Order Management Systems

Perficient Digital Transformation

Let’s look at three reasons why an order management system (OMS) implementation will ensure your customers receive the product on time and within their level of expectations. Back in January, I discussed why order management systems could be the secret sauce for customer experience success in 2022.

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The Crucial Steps to Success: Preparing for an Order Management Project

Perficient Digital Transformation

Embarking on an order management project is a significant undertaking for any organization. The success of such projects hinges on meticulous preparation, particularly in terms of collecting and categorizing requirements and effectively managing the associated change. Collecting and Categorizing Requirements: 1.

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Elevating the In-Store Experience Through Order Management

Perficient Digital Transformation

With this in mind, it is crucial for retailers to consider the benefits of investing in technology that allows customers to access their order information online regardless of the purchase channel. It is no longer acceptable to make an in-store purchase and not be able to retrieve order information digitally.

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Shopify Telephone Support: How BPO Services Can Help

Magellan Solutions

million online stores on Shopify , excellent customer service is crucial to standing out. Top-notch telephone support is essential for building brand loyalty and boosting sales for your online business. Partnering with a BPO service provider for your Shopify telephone support is brilliant. Hey there, fellow Shopify merchants!

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Are Private Digital Sales The Future of Customer Experience Bliss?

Perficient Digital Transformation

Introduce exclusive sales through digitally-enabled experiences. . or “I have a hard enough time competing on price, so why would my customer base pay more for private sales when they could receive it elsewhere without paying extra?” . After all, it is an exclusive sale that your customers are lucky to join. .

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Unpacking eCommerce Customer Service Outsourcing

NoonDalton

The digital marketplace is bustling, and effective customer service is more crucial than ever. As online retail continues to capture a growing share of the market, businesses are increasingly turning to outsourcing customer service. What is eCommerce Customer Service Outsourcing? Why Outsource Customer Service?