article thumbnail

The Hackett Group: New Customer-to-Cash Receivables Creation Research Highlights the Ability of Top-Rated Software Providers To Deliver Greater Value Realization

The Hackett Group

The C2C Receivables Creation Digital World Class Matrix research focused on the processes of credit management, order management, and customer billing/electronic invoice presentment and payment processes (EIPP). Another seven companies were named as “Challengers”: Bectran, Billtrust, Esker, SAP, Serrala, Sidetrade and Oracle.

article thumbnail

7 steps for managing the work order process

IBM Business Partners

Work orders are the driving force behind any organization’s asset management apparatus. Whenever a person or entity submits a service request, the maintenance team that receives it must create a formal paper and/or digital document that includes all the details of maintenance tasks and outlines a process for completing the tasks.

professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Deliver an OEM Parts Program That Captures Customers for a Lifetime

Perficient Digital Transformation

Today’s best-in-class D2C and B2B service leaders master customer loyalty to boost client spending all the while reducing costs through greater efficiency. Looking at the entire value chain, OEMs will also want to prioritize after-sales services.

Sales 52
article thumbnail

Building a sustainable automotive supply chain

IBM Business Partners

IBM Supply Chain Intelligence Suite​ can monitor supply to minimize production delays, reduce costs, and facilitate streamlined and tighter collaboration, teamwork, and communication. Blockchain enables manufacturers to respond to demands for greater variety with shorter lead times and avoid counterfeit parts.​

article thumbnail

AI in commerce: Essential use cases for B2B and B2C

IBM Business Partners

Explore commerce consulting services Creating seamless experiences for skeptical users It’s been a swift shift toward a ubiquitous use of AI. According to a recent report from the IBM Institute for Business Value , half of CEOs are integrating generative AI into products and services.

article thumbnail

Delivering on promise and purpose in the retail supply chain

IBM Business Partners

say they will go elsewhere when the product or service they want is unavailable. IBM Consulting: Supply chain services for retail IBM Consulting is a global leader in supply chain consulting with a global ecosystem of partnerships, proprietary access to IBM’s own technology, research and Expert Labs.

Retail 60
article thumbnail

Improving supply chain resiliency in the industrial sector

IBM Business Partners

.​ Ensuring improved performance by proving out fulfillment scenarios prior to go-live​ Intelligently balancing omnichannel fulfillment costs against service to protect margins. Lower fulfillment shipping costs and improved customer satisfaction. The possibilities?