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Are Products Sold On Temu Made With Forced Labor?

The Global Small Business Blog

That's the good news. The bad news: The shopping giant has been criticized by politicians in the UK and US - a US government investigation finding an "extremely high risk" that products sold on Temu could have been made with forced labor. Temu says it "strictly prohibits" the use of forced, penal, or child labor by all its merchants.

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The One and Only Web Globalization Report Card 2024 by John Yunker

The Global Small Business Blog

He's the expert of all so-called experts on this topic. The exciting news is that he is finishing up his latest popular report card, " The Web Globalization Report Card 2024 ," available in two weeks. ©iStock/metamorworks I've been a fan of John Yunker's for more than two decades. No one knows web globalization like John does.

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Customer Service In 2023: CX Front And Center   

Forrester Digital Transformation

It’s news to no one that the past few years have been tough. Having only just found some stability post-pandemic, companies are now thrust into a new economic crisis. In times like these, customer service teams are often pressured to cut costs – at all costs. While we don’t expect that to change entirely, we […]

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Hear Ye, Hear Ye … Get Your New AIOps Reports Here!

Forrester Digital Transformation

It’s been a long time coming, at least in mind anyway, but I’ve finally got some great news to announce. We have just published four AIOps-related reports that I’m really excited for you all to finally read and provide feedback on. Read on below to get a synopsis of the three reports. The fourth report […].

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Cure The Automation Hangover In Customer Service

Forrester Digital Transformation

Chatbots are all the rage. News articles are predicting the death of the contact center as we know it. Close your eyes and I’ll set the scene: it’s 2016. AI, the prophesied hero, powering the agent who doesn’t need breaks and can engage with 100 – no, 1000 – customers at once.

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Generative AI In Everything, Everywhere, All At Once Forces A Turning Point For B2B Content

Forrester Digital Transformation

It’s been a week of generative AI showing up in everything, everywhere, all at once. From GPT-4’s arrival, to the announcement of generative AI tools coming to Google Workspace, Microsoft 365, and three major CRM solutions, the AI news cycle just won’t stop. For B2B marketers, it increases the pressure to define how to use […]

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Perficient Wins the Köerber OMS New Partner of the Year 2023 North America!

Perficient Digital Transformation

We’re excited to share some wonderful news with you all! Perficient achieved the Köerber 2023 Evolve Partner Award for New OMS Partner of the Year North America. We see this as a shared achievement, one that wouldn’t be possible without the support of our incredible team and partner Köerber.

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