Everest Group

MAY 28, 2024

It seems like it was just a couple of weeks ago when many of you joined us for our 2nd annual webinar for AR professionals, where we shared guidance on how to plan for the year ahead. The first report focuses on IT-ADM and CXM services delivery from Mexico. Greetings AR pros! How did we get to the middle of March so quickly?!

Retail 52

Retail Healthcare Right-Sizing Research 52

Everest Group

NOVEMBER 15, 2022

Top UK Contingent Staffing Services The UK contingent staffing industry was contracted by the pandemic in 2020, and the use of contingent staffing plummeted throughout the country. Why the Shift to a Managed Services Model for the Contingent Workforce is a Win-Win. LEARN MORE ABOUT Top Service Providers. Our Thinking.

Service 52

Service Sourcing Managed Services Marketing 52

IBM Services

MAY 8, 2024

Process mining is a powerful service offering that helps organizations identify inefficiencies in business processes and uncover areas for improvement. Next-gen managed services: Deploy noiseless operations with gen AI-enabled digital operations and modernized ways of working.

Advisory 88

Advisory Collaborations Managed Services Automation 88

31 West

NOVEMBER 20, 2022

Businesses are turning to MSPs ( Managed Service Providers ) for IT operations and security. Price your services too high, and you’ll have trouble finding clients. Build a solid website, showcase your portfolio of past work or the current clients you are helping, and mention the services with a clear price chart.

Analytics 130

Analytics Research Cybersecurity Managed Services 130

IBM Services

FEBRUARY 12, 2024

Since 2021, SAP’s approach to simplifying this was to create a SaaS-based solution for S/4HANA on a single contract called RISE with SAP that includes software, infrastructure and services to migrate to S/4HANA.

Advisory 72

Advisory Flexibility Managed Services Management 72

Everest Group

NOVEMBER 17, 2023

Enterprise buyers frequently misunderstand voice network services and incorrectly group disparate services under a single resource unit (RU). Accurately defining and pricing RUs is essential to ensure both the enterprise and service provider benefit. To shed light on this often-cloudy aspect of enterprise networking, read on.

Outsourcing 59

Outsourcing Managed Services Management Service 59

Simplr

JULY 14, 2023

Simplr’s third webinar in the ChatGPT Webinar Series took place on July 12, 2023 and featured Simplr’s Head of Product Marketing, Sarah Picchi; Meg Kuppa, Simplr’s Product Leader focused on chatbots; Gretchen Mock, Solo Stove’s Community Support Manager; and Emily Ferrell, Solo Stove’s Community Support Content Coordinator.

Retail 52

Retail Order Management Efficiency Customer Service 52

Simplr

JULY 14, 2023

Simplr’s third webinar in the ChatGPT Webinar Series took place on July 12, 2023 and featured Simplr’s Head of Product Marketing, Sarah Picchi; Meg Kuppa, Simplr’s Product Leader focused on chatbots; Gretchen Mock, Solo Stove’s Community Support Manager; and Emily Ferrell, Solo Stove’s Community Support Content Coordinator.

Retail 52

Retail Order Management Customer Service Managed Services 52

31 West

SEPTEMBER 10, 2022

Your target customers might have heard about your services, but they know too little about your brand to trust. Cogent MSP marketing strategies can help you get new customers by educating them about your services. You can win the trust of your prospects by familiarizing them with the value of your services.

Marketing 130

Marketing Sales Cybersecurity Engineering 130

Everest Group

AUGUST 31, 2022

Top Customer Experience Management (CXM) Service Providers in the Americas The Customer Experience Management (CXM) market in the Americas has shown significant resilience throughout the post-pandemic phase in 2021, as enterprises across the board continued their investments in this space to retain existing customers and attract new ones.

Management 52

Management Service Marketing Analytics 52

Everest Group

FEBRUARY 23, 2023

With the help of engagement service providers, enterprises can realize tremendous business value by using this marketing channel. Through brand communities, companies can gain loyal, engaged advocates and customer insights that are key to personalization. To discuss further, contact Vaani.Sharma@everestgrp.com.

Service 52

Service Co-Sourcing Marketing Out-Tasking 52

Everest Group

NOVEMBER 27, 2023

For assistance with benchmarking the ServiceNow implementation and managed services effort and price, contact us at benchmarking@everestgrp.com. Shared instance here refers to the managed services provider’s (MSP’s) domain-separated ServiceNow offering. Continue reading to learn more.

Right-Sizing 52

Right-Sizing Flexibility Managed Services Research 52

Everest Group

NOVEMBER 27, 2023

For assistance with benchmarking the ServiceNow implementation and managed services effort and price, contact us at benchmarking@everestgrp.com. Shared instance here refers to the managed services provider’s (MSP’s) domain-separated ServiceNow offering. Continue reading to learn more.

Right-Sizing 52

Right-Sizing Flexibility Managed Services Research 52

Everest Group

SEPTEMBER 28, 2023

Service providers responded by prioritizing upskilling, bridging the skills gap, and promoting inclusive talent acquisition. LEARN MORE ABOUT Top Service Providers Their initiatives included targeted outreach, inclusive job descriptions, unbiased screening, and collaboration with Diversity, Equity, and Inclusion (DEI) organizations.

Human Resources 64

Human Resources Streamline Operations Marketing Engineering 64

Everest Group

AUGUST 31, 2023

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants. LEARN MORE ABOUT Top Service Providers

Supply Chain Management 52

Supply Chain Management Automation Marketing Research 52

Everest Group

JANUARY 22, 2024

Bringing together HPE’s expertise in servers, storage, and edge computing with Juniper’s leadership in networking and security solutions can create a hybrid IT management powerhouse. This could culminate in an as-a-service infrastructure stack that can compete (theoretically) with the public clouds. To discuss further, contact Titus.M@everestgrp.com

Automation 64

Automation Marketing Flexibility Sales 64

Everest Group

APRIL 8, 2024

LEARN MORE ABOUT Top Service Providers

Insurance 78

Insurance Banking Research Automation 78

Everest Group

FEBRUARY 24, 2023

It is no secret that when buyers evaluate proposals for IT and BPO work in a managed services model, they consider various criteria such as provider capabilities, cultural alignment, pricing, etc. Example 2 : A leading BPO service provider was in the middle of its managed BPO services contract with a large UK-based client.

BPO 52

BPO Services Contracting Outsourcing Manufacturing 52

Everest Group

MAY 24, 2024

The wealth management industry has evolved over the years, transitioning from reputation-driven models to technology-led advisory services. This led to rapid technological disruption in the wealth management industry and pushed us into the digital advisory model that we are currently in. Get in touch to discuss further.

Advisory 59

Advisory Management Banking Infrastructure Costs 59

Everest Group

JANUARY 5, 2024

With very few major tech vendors providing professional services for content supply chain product offerings, Global System Integrators (GSIs) have become essential. While GSIs offer consulting, implementation, or managed services for individual content supply chain components, the fragmented nature often can lead to integration issues.

Marketing 64

Marketing Reduced Costs Efficiency Managed Services 64

Perficient Digital Transformation

MARCH 3, 2023

In this post, we’ll walk through how Amazon Web Services (AWS) and Perficient, a Platinum Partner for Adobe, can help customers accelerate their Digital Content Management with Adobe Experience Manager. Adobe Experience Deployment Strategy Adobe provides three options to choose to implement AEM for customers.

Management 64

Management Out-Tasking Engineering Analytics 64

Hyland

SEPTEMBER 16, 2022

After starting with a cloud-hosted, scan-store-retrieve solution, it integrated OnBase, Hyland’s content services platform, with its Jack Henry banking system. Managed services and its impact on your digital transformation plans. Hyland works with a bank that has steadily unlocked its platform’s potential since 2018.

Banking 105

Banking Healthcare Collaborations Sourcing 105

Everest Group

DECEMBER 9, 2022

Continuing to invest in CX can be worth it for these key reasons: Customer retention is cheaper than customer acquisition: Failing to maintain good customer service during a crisis can reduce customer confidence, severely impacting brand trust. Superior customer experience is a must-have to retain customers and enhance their lifetime value.

Outsourcing 52

Outsourcing Selective Outsourcing Streamline Operations Flexibility 52

Everest Group

JUNE 13, 2023

LEARN MORE ABOUT Top Service Providers

Automation 52

Automation Healthcare Research Marketing 52

Everest Group

JANUARY 17, 2023

As part of the engagement, we provided the following services to the client: Identified key strengths and development opportunities for the platform and provided short-term and long-term roadmap recommendations for prioritizing features. Read on to learn about the approach, assessment dimensions, and outcomes in this case study.

Research 52

Research Collaborations Sourcing Design 52

Everest Group

JANUARY 4, 2023

To learn about the benefits of a business outcome model for enterprises and service providers, the requirements to get started, and common pitfalls, read on. Below are two key shifts: Global service providers deploying a transformative approach (versus engaging in a rate war) propose productivity in a similar range.

BPO 52

BPO Outsourcing Labor Costs Advisory 52

Everest Group

MAY 27, 2022

But RFPs still have life left to get the best pricing when comparing similar commodity services. In seeking proposals for services, no perfect model exists for finding the best solution and balancing cost, quality, and risk. To learn the best practices, read on. .

Outsourcing 52

Outsourcing Sourcing Strategic Sourcing Flexibility 52

IBM Services

NOVEMBER 30, 2023

Attend industry events: Participate in conferences, webinars, speaking engagements, award competitions and other events to establish a presence and engage with potential candidates. Monitor online reviews: Respond to reviews, whether positive or negative, to demonstrate a commitment to improving and addressing concerns.

Jobbing 66

Jobbing Sourcing Analytics Management 66