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21 Reasons Why Not To Outsorce Customer Service Philippines

Magellan Solutions

Let Magellan Solutions help you know the right questions to ask when considering outsourcing so you’re enabled to make the best decision possible. Furthermore, Philippine labor laws mandate that employees get paid more when they work during legal holidays. This is the reason for customer service outsource to be common in businesses.

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Empathetic AI Robots; A Threat Or A Treat In Telemarketing Philippines?

Magellan Solutions

Some local industry executives insist the situation isn’t as dire as many predict. The age of artificial intelligence (AI) is now very much upon us. . Once a technological possibility for some industries, the reality is disrupting sectors across markets globally and affecting all aspects of our lives. . million next year.

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Why Setting Up a Global Capability Center is the Key to Success

Zinnov

These centers leverage specialized talent, cost arbitrage, and operational efficiencies in various locations worldwide. But what is the cost of not globalizing? Companies focusing only on local markets often adopt a single cultural viewpoint, leading to blindspots and groupthink.

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The Essential Guide to Customer Service Outsourcing

Magellan Solutions

Businesses want to make their brand more reliable to people and we know that every business owner aims to make their venture grow through the most effective and cost-efficient approach available, which is why most businesses choose to outsource customer service. Software Commonly Used for Customer Service.