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BPO Business Models: 3 Must-Know Facts

Pure Moderation

Sectors often affected by seasonal changes in demand include retail and e-Commerce. Retail companies must plan for such upticks and plan their production and inventories accordingly. For instance, businesses may offshore IT software development to countries with low labor costs. Nearshore Outsourcing.

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Offshore Software Development Services

Groove Technology

Onshore, Nearshore, and Offshore Software Development – what’s different? I bet if you hear “Offshore” then you must have heard of “Onshore” and “Nearshore” for sure. In fact, businesses do not have to spend any capital to invest in software, hardware, and infrastructure as these costs will be taken care of by the service company.

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Exploring South Africa’s CX Services Potential: Your Gateway to Exceptional Customer Experiences

Everest Group

With a focus on key verticals like retail, telecom, utilities, and travel and hospitality, the city hosts specialized skills academies to support these industries, ensuring a skilled and talented workforce that contributes to its competitive advantage.

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Konecta-Comdata Merger Creates a Business Process Outsourcing (BPO) Giant – What Does it Mean for the CXM Market?

Everest Group

Subject to approval by authorities, the merger is expected in the third quarter of 2022, creating a global CXM leader capable of providing the “best shoring solution” to local, regional, and global clients in 30-plus languages across industries such as finance and insurance, technology, telco, retail and e-commerce, utilities, and healthcare.

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What are the different types of sourcing?

IBM Services

Near-sourcing Near-sourcing, also called nearshoring, involves moving sourcing activities closer to where goods or services are sold. It can be considered an alternative outsourcing strategy: while outsourcing to distant countries may offer cheaper labor costs, it’s more difficult and costly to manage logistics.