Raya Contact Center

NOVEMBER 17, 2022

The initiative features issue-driven interviews where thought leaders from the most progressive companies in the MENA region will discuss how they are leveraging both traditional experience and cutting-edge technology to shape the future. About TBD Media Group.

Pharmaceuticals 98

Pharmaceuticals Advisory Finance Government 98

Future of Sourcing

MARCH 15, 2023

Global Awards Program Celebrates Organizations that Exemplify Innovation, Leadership and Transformation in the Sourcing, Procurement, & Risk Industry JACKSONVILLE, Fla.-- Media Contact: Stephen Brown sbrown@sig.org Tags: Digital Transformation Leadership Sourcing Strategy Procurement Region: Global

Sourcing 59

Sourcing Advisory Government Outsourcing 59

Perficient Digital Transformation

MAY 17, 2022

The annual program honors some of the most influential women channel leaders for their incredible accomplishments, strategic vision, thought leadership, and channel advocacy. I now work alongside a leadership team that champions and challenges me to stretch beyond my imagination. The channel is evolving so quickly.

Jobbing 119

Jobbing Collaborations Marketing 119

Redial

JULY 20, 2023

So, join us on this blog, to discuss essential elements shared by our leadership team handling our operations, that every call center should consider implementing for a better time. To ensure seamless operations and deliver exceptional customer experiences, we recommend call centers to incorporate specific key activities.

Call Center 100

Call Center Analytics Collaborations Accounting 100

Perficient Digital Transformation

OCTOBER 9, 2023

Data-Backed Insights that Inform Our Strategy and Execution All that aside, we not only offer the solutions and execution – we offer strategy and thought leadership that puts you in the know. This year, we launched our EV research project that dove deep into insights straight from automotive customers.

Manufacturing 52

Manufacturing Offshoring Analytics Research 52

Perficient Digital Transformation

MARCH 27, 2023

We recently announced that two of our colleagues were recognized by Consulting Magazine for Excellence in Leadership as part of the 2023 Women Leaders in Technology Awards. This award honors Erin Rushman and Kim Williams-Czopek for demonstrating leadership, bringing value across the business, and making an impact as female leaders.

Design 113

Design Collaborations Research Marketing 113

Perficient Digital Transformation

OCTOBER 8, 2021

In the Now Tech: Data Management Service Providers, Q4 2021 report, Forrester defines data management service providers as: “Service firms that provide talent, technology, and best practices through strategy and deployment partnerships in order to improve an enterprise’s use of data management to drive insights and business results.”.

Managed Services 119

Managed Services Management Service Government 119

Perficient Digital Transformation

JANUARY 5, 2024

This blog sums up our incredible day and the insightful lessons learned from this out-of-the-ordinary organisational excursion. There was a buzz of excitement and expectation in the air as we entered the lively theme park. There, we learned about the togetherness, and surprising lessons in teamwork.

Design 52

Design Jobbing Management 52

Perficient Digital Transformation

MAY 12, 2023

Keith is responsible for customer experience (CX) thought leadership, CX strategy & design, and leading the delivery of customer-centric innovation. He works with clients to convert market insights into real-world digital products and customer experiences that actually grow their business.

Design 64

Design Retail Marketing 64

Perficient Digital Transformation

MAY 16, 2022

CRN is the voice of the channel and helps solutions providers make the best, most strategic and well thought out decisions for their organizations. The annual CRN Women of the Channel list honors some of the most influential women leaders for their incredible accomplishments, strategic vision, thought leadership, and channel advocacy.

Sales 119

Sales Collaborations Jobbing Marketing 119

Premier BPO

OCTOBER 9, 2023

Explore the cutting-edge technology, and applications of automation and AI, and gain expert insights at the ICMI Contact Center Expo 2023; the most customized Contact Center Event set to take place from October 16th to 19th in Orlando, Florida. Contact Center Strategy and Leadership – Speaker: Laura Grimes 3.

BPO 52

BPO Co-Sourcing Outsourcing Customer Service 52

Anexa

SEPTEMBER 6, 2023

However, the challenge often lies in deciphering how to cultivate engagement within a team where employees might be hesitant to express their thoughts, question whether their voices are heard, or perceive leadership indifference. There are several types of employee surveys that can achieve these insights.

BPO 52

BPO Business Process Outsourcing Jobbing Outsourcing 52

Raya Contact Center

SEPTEMBER 1, 2022

The guide also shares insights into Egyptian outsourcing and customer experience providers through case studies and project reports shared by industry leaders. Our feature highlights RAYA CX as a key figure in the Egyptian market and showcases our thought leadership through our CEO, Ahmed Refky’s case study on the automotive industry.

Outsourcing 76

Outsourcing BPO Marketing Service 76

Magellan Solutions

APRIL 2, 2024

Magellan Solutions With the visionary leadership of Sir Fred Chua , Magellan Solutions is thereby poised—a favored partner for SMEs in this regard. Emerson Not traditionally thought of as a BPO provider, Emerson provides specialized services like data entry for certain industries.

Data Entry 52

Data Entry BPO Right-Sizing Call Center 52

SEBPO

JANUARY 26, 2023

Matt and Kevin recently sat down to discuss success, what it means to them, and their thoughts on the past, present, and future of SEBPO. What are your thoughts on that? It was also very simple to do because it didn’t take a lot of magic or insight. What are the biggest lessons learned from working with one another?

Jobbing 98

Jobbing Collaborations Service 98

Perficient Digital Transformation

OCTOBER 27, 2023

It encompasses critical components like Content Management System (CMS), analytics for insights, personalization modules for custom user experiences, and efficient search functionalities. To delve deeper into our SAP Commerce team’s capabilities, success stories, and insightful thought leadership, click here.

E-Commerce 105

E-Commerce Time Savings Streamline Operations Flexibility 105

SEBPO

FEBRUARY 9, 2023

Borrell Miami MARCH 5-7, 2023 Miami, FL If you follow your favorite outsourcing thought leader, you’ll get to Miami. As Todd explains, Gordon Borrell and his expert team gather a mix of local and national publishers, agencies, AdTech companies, digital disruptors, thought leaders, and more. Borrell Miami.

Retail 52

Retail Outsourcing Marketing 52

Perficient Digital Transformation

DECEMBER 16, 2021

We are proud to be the singular HCL Commerce Preferred Partner in North America and contribute to the growth of the platform through thought leadership and delivery excellence. Check out our blog for more insights from our HCL team. Since then, we have become HCL’s go-to leading partner in commerce. Don’t take our word for it.

Sales 126

Sales Collaborations Marketing Design 126

TTEC

AUGUST 10, 2021

Want more thought leadership and executive insight on the latest customer and CX industry issues? Host: Mark Hillary - CX Analyst & Author. Invitees: Tanya Sinclair, Policy Director UK & Ireland at ChargePoint. Production/ Sound Engineer: Alex Diaz - th3cult.co.uk.

Analytics 78

Analytics Government Engineering 78

Perficient Digital Transformation

FEBRUARY 20, 2024

By integrating Data Cloud, companies can enrich their customer profiles with additional insights, enhancing the depth and accuracy of their understanding. AI-Driven Insights and Predictive Analytics Data Cloud leverages advanced artificial intelligence (AI) capabilities to provide actionable insights and predictive analytics.

Analytics 59

Analytics Healthcare Regulations Streamline Operations 59

Future of Sourcing

MARCH 15, 2023

The value that our Advisory Board brings through their insight and experiences is immensely important to the strategic direction for SIG.” Contact:  Sourcing Industry Group  Stephen Brown Director of Marketing
 Awards@sig.org   Tags: Digital Transformation Leadership Sourcing Strategy Procurement Region: Global

Advisory 59

Advisory Co-Sourcing Strategic Sourcing Sourcing 59

Perficient Digital Transformation

MAY 15, 2023

Analyst Day is an opportunity for Adobe partners to chat with research analysts and share insights on Adobe’s partner ecosystem. Our leadership had the pleasure of meeting with IDC analyst Douglas Hayward during the event. Following the Analyst Day, an IDC market perspective on Adobe was published.

Marketing 110

Marketing Research Analytics Sales 110

The Scalers

MAY 4, 2022

How do our leadership apply this principle in their day-to-day decisions? In an inside look at the thoughts and minds of our senior team, let’s take a look at what they have to say. She knows how challenging it can be to continually innovate, so she has some thoughts about capturing the best ideas: Building Global Development Teams.

Offshoring 87

Offshoring Flexibility Engineering Sales 87

3Pillar Global

APRIL 4, 2024

Strategic Technology Consulting Our Field CTOs act as thought leaders, guiding clients through complex technical challenges and helping them make informed decisions about their technology investments. He guides clients in leveraging technology to address the most pressing challenges within the healthcare sector, offering invaluable insights.

Healthcare 40

Healthcare Cost Control Collaborations Insurance 40

TTEC

OCTOBER 6, 2021

Show Notes: Want more thought leadership and executive insight on the latest customer and CX industry issues? Host: Mark Hillary – CX Analyst & Author. Invitees: Moira Clark, Director of The Henley Centre for Customer Management. Production/ Sound Engineer: Alex Diaz - th3cult.co.uk.

Sourcing 64

Sourcing Engineering Research Management 64

Everest Group

MARCH 19, 2024

However, a thoughtful approach is required to fully reap the benefits of Gen AI. Assessing organizational readiness through an AI maturity and readiness assessment is recommended as this can provide insights into preparedness levels and potential challenges.

Government 59

Government Advisory Risk Management Risk Management 59

SEBPO

FEBRUARY 21, 2024

This can be achieved by engaging with colleagues at relevant conferences , actively engaging in professional networks, hiring the best and brightest to mold our approach to innovation and thought leadership , and monitoring the news to uncover the latest tech advancements. Δ Want more insights?

Outsourcing 52

Outsourcing Collaborations Administrative Automation 52

Perficient Digital Transformation

DECEMBER 21, 2023

In this article, we delve into the latest developments around the extended comment period, providing stakeholders an increased opportunity to share their insights. On November 22, 2023, the FDIC released an update titled “Agencies Extend Comment Period on Proposed Rule to Require Large Banks to Maintain Long-Term Debt.”

Insurance 52

Insurance Banking Regulations Service 52

Raya Contact Center

NOVEMBER 16, 2022

The initiative features issue-driven interviews where thought leaders from the most progressive companies in the MENA region will discuss how they are leveraging both traditional experience and cutting-edge technology to shape the future. About TBD Media Group.

Pharmaceuticals 52

Pharmaceuticals Advisory Finance Government 52

Perficient Digital Transformation

NOVEMBER 13, 2023

Align Organizational Strategy and Leadership : Set the course by crystallizing the organization’s transformation vision and objectives. Leadership is instrumental here. Embracing data analytics tools and governance structures aids in converting this data into actionable insights. Your thoughts are valuable.

Healthcare 52

Healthcare Collaborations Regulations Analytics 52

Sarah Holliman

APRIL 23, 2018

Third-party endorsements are critical, and an award shows that an outside organization with no skin in the game thought something you have done warrants recognition. By nature of the event, awards programs provide you with quick access to the best of the best, with greater potential for those insightful moments! . Before joining A.T.

Sourcing 130

Sourcing Banking Marketing Analytics 130

TTEC

JANUARY 25, 2022

Want more thought leadership and executive insight on the latest customer and CX industry issues? Host: Mark Hillary – CX Analyst & Author. Invitee: Stephen Loynd, Founder & Principal Analyst, TrendzOwl. Production/ Sound Engineer: Alex Diaz - th3cult.co.uk.

Government 52

Government Engineering Jobbing Marketing 52

Everest Group

JANUARY 27, 2022

As co-founder of Everest Group’s research practice – and with a broad and varied career in the global services industry – Michel offers profound insights and analysis to enterprises and service providers alike. Parul Jain. Practice Director. Parul Jain.

Co-Sourcing 52

Co-Sourcing Advisory Research Global Business Services 52

Perficient Digital Transformation

NOVEMBER 1, 2021

Please check out the full on-demanding recording to catch all the amazing insights. We received this question from registrants before the event and our panelists had a lot of thoughts on the topic, even in planning sessions. Meghan also chimed in with advice on how to approach leadership when you’re trying to manage up.

Collaborations 115

Collaborations Management 115

TTEC

DECEMBER 24, 2021

Want more thought leadership and executive insight on the latest customer and CX industry issues? Joined by Alistair Niederer, Head of EMEA at TTEC, the two discuss topics with host Mark Hillary such as pro-active CX investments, work at home, hybrid operating models, technology adoption, plus what to look out for in 2022.

Advisory 52

Advisory Analytics Engineering 52

TTEC

JUNE 24, 2022

Show Notes: Want more thought leadership and executive insight on the latest customer and CX industry issues? Invitee: Wayne Kay - Vice President, Partners & Strategic Alliances, EMEA. Production/ Sound Engineer: Alex Diaz - th3cult.co.uk. Check out all other CX Pod Europe podcasts here: www.ttec.com/emea/cxpod.

Service 52

Service Engineering 52

TTEC

JUNE 10, 2022

Show Notes: Want more thought leadership and executive insight on the latest customer and CX industry issues? Contributors: Host: Mark Hillary – CX Analyst & Author. Invitee: Simon Dillsworth SVP Sales & Marketing. Production/ Sound Engineer: Alex Diaz - th3cult.co.uk.

Sales 52

Sales Engineering Marketing 52