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6 Common Outsourced Customer Service Problems (and Their Solutions)

NoonDalton

The Internet is awash with painful outsourced customer service problems. An outsourcing partner – in many cases – can make or break your business. Your business needs a customer support solution that helps you provide value, retain customers, and strengthen your brand. It’s a win-win. .

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How To Hire In 2022

Premier BPO

When your business is experiencing growth, hiring employees is a necessity and retaining them becomes critical; something roadblocked by the current labor shortage. Multiple factors affect your ability to hire in 2022 , all mostly resulting in your HR department racking their brains to find suitable talent.

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How To Choose The Perfect Web Development Company for Your Startup

Designveloper

Coming up with a concept to build your company’s online presence isn’t too challenging. So who should your startup entrust the creation of the website to? The answer depends much on your company’s business objectives, budget, and more. In this article, we’ll detail what your company should know to pick a qualified web agency. .

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Everything You Need To Know About Call Center Outsourcing

Magellan Solutions

Outsourcing a call center is a promising idea, especially if you want to lower costs. Once a taboo subject, outsourcing is now the status quo. But there’s more to outsourcing than meets the eye. This guide will help you in selecting a provider that fits your budget and preferences. Enhanced customer service.

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5 Incredible Omnichannel Customer Service Strategies to Win Customers

Mattsen Kumar

All organizations building omnichannel customer service expertise have recognized that different customers will use other channels to browse, engage and seek support. This acknowledgment allows businesses to expand to numerous media, including Call, Chat, Email & SMS, and then integrate them into a central repository. Increasing return rate.