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Calculating Contact Center Outsourcing Costs: Insights You Need Right Now

Blue Ocean

When calculating call center outsourcing costs for your business case, it is generally safe to assume, you will realize at least a 5% reduction in FTE. This table gives a quick snapshot of how to calculate costs when considering an outsourced customer service solution. Still looking for some guidance on the math?

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Accelerating scope 3 emissions accounting: LLMs to the rescue

IBM Services

The rising interest in the calculation and disclosure of Scope 3 GHG emissions has thrown the spotlight on emissions calculation methods. One of the more common Scope 3 calculation methodologies that organizations use is the spend-based method, which can be time-consuming and resource intensive to implement.

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Generative AI Revolution: A Comparative Analysis

Perficient Digital Transformation

The above formula applied calculates the following scores: Accuracy: (85 + 0) /100 = 85% Recall: 85/ (85 + 5) = 94.44% Precision: 85/ (85 + 10) = 89.47% F1-Score : 2 * (0.894 * 0.944) / (0.894 + 0.944) = 91.8% Comparison of various AI metrics and architecture can give insight into performance, limitations and suitability for desired tasks.

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Days Sales Outstanding: What Is It and How To Calculate It

Planergy Software

Download Free Copy Days Sales Outstanding: What Is It and How To Calculate It Written by Mary Girsch-Bock 19 min read Financial Planning & Analysis (FP&A) Financial Ratios Inventory Management Download PDF IN THIS ARTICLE What Is Days Sales Outstanding? How Do You Calculate DSO? How Do You Calculate DSO?

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How Profitability Ratio Analysis Can Help Your Business

Planergy Software

Profitability ratios are fairly easy to calculate, with most information obtained from a balance sheet or income statement. For example, a company that has a net income of $5 million, and average assets worth $10 million can easily calculate a return on assets ratio. 5,000,000/$10,000,000 x 100 = 50% But what does that mean?

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Assessing the Influence of Customer Engagement

Anexa

Understanding all the touchpoints your customers interact with your brand, from your products or services to your customer service team and content to the technology you use, offers important insights into critical moments and opportunities to create meaningful experiences. The higher the score, the better the engagement.

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What Is Full-Time Equivalent (FTE)?

Globalization Partners

The full-time equivalency measurement lets you calculate the hours those employees work compared to a full-time workload. Once you’ve calculated your employee FTE, you can see how many part-time employees it takes to complete the same workload as a full-time employee. How to calculate FTE for part-time and full-time employees.

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