Redial

APRIL 26, 2023

ChatGPT keeps taking not only the internet, but several professional areas and even industries, by the storm. But on this occasion, I was interested in asking Chat-GPT about the call center industry and what to expect in the coming years in terms of best practices, trends and forms of innovation. What is the call center industry?

Call Center 130

Call Center E-Commerce Nearshoring BPO 130

TTEC

MARCH 1, 2023

Image: Type: Podcast Episodes HTML Override Type: Content Enable Social: Tags: Travel and Hospitality Topics: CX Innovation Body: In the first episode of our travel series, "Unexpected Turbulence," Liz Glagowski of the Customer Strategist Journal and Scott Bell, VP of TTEC's travel practice discuss how brands like Southwest Airlines and Marriott Homes (..)

52

52

Working Solutions Outsourcing

MARCH 6, 2023

If you’re in charge of customer service operations in the travel and hospitality industry, then you know that it can often be a struggle to keep your customers happy these days. Travelers expect exceptional customer care at every turn while they are traveling.

Customer Service 52

Customer Service Service Call Center Outsourcing 52

TTEC

MAY 25, 2022

Excellent customer support is a critical part of travel and hospitality. But travel and hospitality organisations face labour shortages, rising costs, and surging demand for immediate and frictionless experiences. It’s essential that travel and hospitality companies engage their employees starting from day one.

Customer Support 52

Customer Support Robotics Process Automation Automation Flexibility 52

Premier BPO

JULY 2, 2021

The pandemic outbreak caused massive devastation across multiple business sectors; one of the many worst-hit ones being the hospitality industry. In 2021, as businesses re-open, the hospitality industry will have to revamp its Customer Support channels to redirect the much-lost customer base back towards its service offerings.

E-Commerce 52

E-Commerce BPO Customer Support Outsourcing 52

TTEC

FEBRUARY 14, 2023

field_type_tid=84&field_topics_tid=All&field_tags_tid=All Menu title: Podcasts Menu link: /resources/cxpod Menu title: Strategy Guides and Trends Reports Menu link: /resources/strategy-guides-and-trends-reports/all/all?field_type_tid=82&field_topics_tid=All&field_tags_tid=All

Retail 52

Retail Healthcare Government Analytics 52

Transperfect

SEPTEMBER 14, 2021

The travel industry has arguably been one of the worst affected industries during the pandemic. But now, things are looking up for businesses as more and more people start to travel. Here are the top three digital marketing trends in the travel industry and how to respond to them strategically.

Marketing 52

Marketing Service 52

Raya Contact Center

MARCH 10, 2022

The ceremony was attended by key players of the customer experience industry in the Gulf region and worldwide. The winners’ list also included the Ministry of Health and Prevention UAE, the Ministry of Industry and Mineral Resources – KSA, and the Ministry of Municipal & Rural Affairs and Housing – KSA.

E-Commerce 98

E-Commerce Business Process Outsourcing Retail Insurance 98

Raya Contact Center

FEBRUARY 24, 2022

The ceremony was attended by key players of the customer experience industry in the Gulf region and worldwide. The winners’ list also included the Ministry of Health and Prevention UAE, the Ministry of Industry and Mineral Resources – KSA, and the Ministry of Municipal & Rural Affairs and Housing – KSA.

E-Commerce 98

E-Commerce Business Process Outsourcing Retail Insurance 98

Anexa

MARCH 18, 2022

No industry has been more deeply impacted by the pandemic than travel, and none are more strategically poised to make a successful comeback. Adventure-starved, locked-down travelers are returning to the skies, booking trips, and checking into hotels in what promises to be a huge surge for the industry. And guess what?

Customer Service 52

Customer Service Service BPO Outsourcing 52

Everest Group

JANUARY 16, 2023

A global slowdown may force enterprises to review new or large investments, expansions, or CXM sourcing decisions, directly impacting the CXM outsourcing industry. Here are some ways a recession could affect the industry: .

Outsourcing 52

Outsourcing Retail Flexibility Manufacturing 52

Magellan Solutions

AUGUST 25, 2021

The hospitality industry must place a greater emphasis on customer service in order to provide customers with a wonderful experience. . For this reason, more and more hospitality businesses are trying hard to provide excellent customer service to make their customers happy. We Don’t Want Bad News Traveling Quickly.

BPO 52

BPO Call Center Business Process Outsourcing Customer Service 52

Immedus

AUGUST 5, 2021

I am a Taekwondo black belt, love to play soccer, hit the road on my motorcycle, and travel! I worked for the hospitality industry, which was hugely impacted by the pandemic. José is based in Sao Paulo, Brazil, and joined Immedis in May. So, José , tell us a little about yourself. I love Rock’n Roll, wine, and coffee.

Payroll 98

Payroll Finance Jobbing Management 98

Magellan Solutions

JULY 7, 2021

Listed are the industries/businesses and the general cost they have on regular working hours: Call Generation. . Hospitality. Travel / Transportation. Hospitality. Travel / Transportation. Hospitality. Travel / Transportation. Moreover, we elevate customer care. Healthcare. 20,000 – $30,000.

Call Center 52

Call Center Service Insurance Healthcare 52

Perficient Digital Transformation

APRIL 11, 2022

The pandemic has made many prospective enrollees unable or unwilling to travel to a hospital or other major medical facility to participate in a new drug study. Harsha Rajasimha of Perficient’s life sciences technology partner Jeeva Informatics, is to expand the capabilities of validated and human-centric digital technology.

Research 116

Research Healthcare Flexibility Software 116

Automation Anywhere

JUNE 1, 2022

From the way we shop and travel to the way manufacturers monitor and manage inventory to the way farmers keep track of their livestock, IoT has transformed life in many areas and gone from just a crazy vision to an essential reality. Gartner predicted that by 2020, about 20.4 billion devices would be connected to the IoT.

Automation 145

Automation Manufacturing Retail Efficiency 145

Perficient Digital Transformation

FEBRUARY 28, 2022

Arc flash is a type of uncontrolled electrical discharge that occurs when an electric current strays from its intended path and travels through the air from one conductor to another. They most often occur in electricity and power plants, or any place that uses electrical equipment such as substations and transmission lines.

Jobbing 69

Jobbing Sourcing Management 69

Anexa

NOVEMBER 7, 2021

Many industries were hit especially hard – for example, the live event industry is still far from re-opened, and when it does, chances are it won’t look the same as it used to, since consumers themselves have changed. The travel industry is another sector that was crushed during the pandemic.

BPO 40

BPO Outsourcing Customer Service Research 40

Magellan Solutions

DECEMBER 6, 2021

Make Travel Tasks More Convenient with Travel Outsourcing. Traveling is definitely one of life’s greatest pleasures. Travel agencies and companies always come in handy, and in a country like the Philippines where travel is popular, many businesses have sprung up offering services that make travel planning convenient.

Outsourcing 52

Outsourcing Call Center BPO Out-Tasking 52

AS White Global

FEBRUARY 7, 2024

I like travelling, going to the beach, exploring new restaurants, trying out different blends of coffee, and playing with my furbabies. Arlen is definitely one of ASW Global’ s G.O.A.T. Joining ASW in 2020, she hit the ground running and is now a 3-time, back-to-back Client Spotlight awardee. Please introduce yourself. Congratulations!

Administrative 52

Administrative BPO Accounting Out-Tasking 52

Magellan Solutions

NOVEMBER 4, 2021

There’s no denying that outsourcing is becoming one of the Philippines’ fastest rising industries. Filipinos are, if not, industrious. Priding themselves in charitable hospitality, an essential element of the Filipino work ethic is providing quality service close to home, no matter where that may be. Cost-effective Option.

Outsourcing 52

Outsourcing Service Call Center BPO 52

Zinnov

FEBRUARY 27, 2023

While the Software & Internet vertical took top position with nearly 45% of the newly set up GCCs belonged to this vertical, it was followed by Electrical & Electronics, Travel & Hospitality, Semiconductors, Chemicals & Materials, etc. Across these, there is 1.38 Mn total installed GCC talent.

Engineering 52

Engineering Collaborations Accounting Software 52

Zinnov

FEBRUARY 27, 2023

While the Software & Internet vertical took top position with nearly 45% of the newly set up GCCs belonged to this vertical, it was followed by Electrical & Electronics, Travel & Hospitality, Semiconductors, Chemicals & Materials, etc. Across these, there is 1.38 Mn total installed GCC talent.

Engineering 52

Engineering Collaborations Accounting Software 52

IBM Services

MARCH 8, 2024

Lower latency: 5G’s low latency , a measurement of the time it takes data to travel from one location to another, is a significant upgrade over previous generations. In the tech world and beyond, new 5G applications are being discovered every day. 5G (fifth-generation mobile technology) is the newest standard for cellular networks.

Out-Tasking 109

Out-Tasking Healthcare Design Automation 109

Globalization Partners

APRIL 8, 2022

If your company has found success in Singapore, it might be time to consider international business opportunities — and Europe can be an excellent place to start. Europe’s population of 747.8 million provides multiple promising markets for your company to tap into. What makes Europe a good place for Singapore-based companies?

E-Commerce 52

E-Commerce Pharmaceuticals Manufacturing Research 52

Magellan Solutions

AUGUST 13, 2020

Which businesses or industries should outsource call answering services? Regardless of your size, industry, or sector, your organization would definitely benefit from outsourcing a call answering service. For this industry, however, it is important that the service provider complies to HIPAA standards.

E-Commerce 52

E-Commerce Outsourcing Call Center Customer Service 52

Magellan Solutions

AUGUST 13, 2020

Which businesses or industries should outsource call answering services? Regardless of your size, industry, or sector, your organization would definitely benefit from outsourcing a call answering service. For this industry, however, it is important that the service provider complies to HIPAA standards.

E-Commerce 52

E-Commerce Outsourcing Call Center Customer Service 52

Everest Group

SEPTEMBER 14, 2023

Get insights on the CXM industry in Europe in our webinar, Navigating the European CXM Outsourcing Market: Trends and Insights. Offering a talented workforce, cost-effectiveness, and infrastructure, the nation is attracting the attention of both providers and customers alike.

Service 69

Service Impact Sourcing Contact Center Outsourcing Government 69

Everest Group

MARCH 29, 2023

The report explores adoption and market trends; the DCT platform providers’ landscape; the enterprise view of DCT platform providers; Environment, Social, and Governance (ESG) initiatives; and emerging technology opportunities in the industry. ( These findings and more are detailed in the Decentralized Clinical Trials Adoption Playbook.

Pharmaceuticals 52

Pharmaceuticals Research Reduced Costs Sourcing 52

IBM Services

MARCH 8, 2024

As the ecommerce market grows exponentially, six trends projected to heavily impact the global market are artificial intelligence (AI), augmented reality, live commerce, online-to-offline ecommerce, social commerce and voice assistants. The ecommerce market has grown exponentially over the last decade.

E-Commerce 88

E-Commerce Retail Sales Marketing 88

Perficient Digital Transformation

AUGUST 31, 2023

With a baby on the way, bills to pay, and slim prospects for breaking into the entertainment industry, he turns to St. Jude Children’s Research Hospital. While not all organizations in the healthcare ecosystem have traveled such an unconventional path to success, there is no doubt an engaging story hiding in their history.

Healthcare 52

Healthcare Sales Research Jobbing 52

NoonDalton

MAY 22, 2023

As its applications continue to expand, we can expect generative AI to shape various industries and pave the way for new possibilities in content creation and data generation. How is Generative AI Used Across Industries? How will these technologies shape the workforce of tomorrow? What is Generative AI?

Data Entry 52

Data Entry Healthcare Jobbing Automation 52

Magellan Solutions

JULY 14, 2021

Other industries can outsource customer service and yield all of its benefits as well. When we talk about customer support outsourcing , most businesses will immediately think of big industries such as Information Technology and Finance. But lesser known and growing industries can also benefit from it.

Customer Service 52

Customer Service Outsourcing Call Center Service 52

Magellan Solutions

AUGUST 19, 2020

Which industries outsource their live chat support? Here are some of the industries that popularly outsource live chat support: Legal Firms: a lot of legal firms have live chat support integrated in their website. Live chat support cuts the wait time for customer service, while still establishing an effective connection with customers.

E-Commerce 52

E-Commerce Outsourcing Customer Service Retail 52

Planergy Software

SEPTEMBER 8, 2023

Clients and results More Customers We saved more than $1 million on our spend in the first year and just recently identified an opportunity to save about $10,000 every month on recurring expenses with Planergy. How to gain visibility and control of your indirect spend. How to report and analyze indirect spend to identify savings opportunities.

Finance 52

Finance Insurance Software Management 52

Globalization Partners

NOVEMBER 8, 2021

Brexit was long in the making, with some political leaders and the public questioning whether the UK’s membership in the EU was mostly beneficial or detrimental since the earliest days of the nation’s membership in the union. How has doing business internationally changed for UK companies after Brexit?

Pharmaceuticals 98

Pharmaceuticals Regulations Manufacturing Government 98

Magellan Solutions

SEPTEMBER 1, 2021

Amongst the most impacted industries with the imposition of lockdowns are hospitality, travel and transportation. There is an exponential rise in call volumes at customer service centers across the globe and industries. . The pandemic has no end in sight, so far. . At least for every call center company in Philippines.

Call Center 52

Call Center Outsourcing Service Analytics 52