Perficient Digital Transformation

FEBRUARY 14, 2024

Fueled by technological advancements including 5G, generative AI, and cloud computing, the communications, media, and technology (CMT) industry is poised for significant growth and disruption in 2024.

Automation 52

Automation Customer Service Service Management 52

Magellan Solutions

JANUARY 17, 2024

The outsourcing industry is projected to expand at a compound annual growth rate (CAGR) of 6.69% to reach US$0.45 However, there are challenges in the industry—the changes in the global economy, the scarcity of workers, and the increase in inflation. Let’s explore how the BPO industry plans to stay ahead of the game this year!

BPO 52

BPO Outsourcing Robotics Process Automation Regulations 52

The Scalers

FEBRUARY 2, 2023

So, many similarities exist in the labour market, but in this blog, we are going to look at Asian tech teams vs local teams. Asia is a technological powerhouse. In areas like fintech, e-commerce, social media, AI, e-mobility, and the Internet of Things, Asian countries are far ahead. Economic growth The U.S.

Offshoring 85

Offshoring E-Commerce Software Finance 85

Magellan Solutions

SEPTEMBER 29, 2021

How do you even calculate the cost of Outsourced Technical Support ? It goes without saying that technology is critical to the success of any modern organization. According to Glassdoor, a typical Information Technology Manager residing in these countries can earn the corresponding salary per year. Infrastructure.

Outsourcing 98

Outsourcing Call Center Customer Service Customer Support 98

Infosys Consulting

NOVEMBER 23, 2021

To select an industry as an example, we have observed transformation happening in Telcos around the world. In Australia, we have seen this occur with the public network infrastructure of the NBN, which has re-energized mid to lower market players to challenge the market share of the leading incumbents.

Marketing 52

Marketing Flexibility Collaborations Management 52

Magellan Solutions

APRIL 16, 2020

Outsourcing can benefit businesses of all industries and sizes, especially during challenging times. In fact, a lot of key industry players are taking advantage of offshore outsourcing. Microsoft is one of the world’s biggest technology companies. It also has several sales partners all over the world. Procter & Gamble.

Outsourcing 82

Outsourcing Offshoring Sales Manufacturing 82

Magellan Solutions

APRIL 4, 2024

Just imagine how much your customers will love the convenience and smarts of having a knowledgeable pal just a chat away, ready to save the day whenever needed. Just imagine how much your customers will love the convenience and smarts of having a knowledgeable pal just a chat away, ready to save the day whenever needed.

Customer Service 52

Customer Service Sales Right-Sizing Call Center 52