industries financial-services our-insights mckinsey-on-insurance 
Everest Group
MAY 24, 2023
As the insurance industry undergoes a paradigm shift post-pandemic, digital transformation can improve customer experience and engagement. Partnering with service providers will help insurers overcome barriers and improve efficiencies. Read on to learn more. Reach out directly to discuss or for more information.
IBM Services
OCTOBER 30, 2023
Integration and financial constraints : Merging AI with current systems is intricate. Concurrently, McKinsey points out high expenses limit AI integration in 23% of organizations. The retailer uses these insights to optimize inventory levels, reduce costs and enhance efficiency.
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Premier BPO
SEPTEMBER 21, 2023
The widespread forum serves as a go-to consumer service & customer care platform in the U.S. It provides collaborative opportunities for industry leaders, businesses, professionals, and members of SOCAP International alike. Watch the live video of Premier BPO receiving the award here: www.youtube.com/watch?v=3tm9NdPGiRQ
Everest Group
MARCH 17, 2023
Managing General Agents (MGAs) and wholesalers are becoming increasingly relevant in the insurance ecosystem due to the unique advantages they have over brokers/agents. Technology and business process services (BPS) providers can help MGSs reduce costs and increase their digitization and automation intensity. Read on to learn more.
Magellan Solutions
JANUARY 17, 2024
The outsourcing industry is projected to expand at a compound annual growth rate (CAGR) of 6.69% to reach US$0.45 This shows the growing demand for business process outsourcing (BPO) services and their potential to completely transform the way businesses operate. trillion in 2024.
NoonDalton
MAY 29, 2023
Our clients have embraced this philosophy as the foundation of their customer experience center strategy. They bring valuable insights from a portfolio of successful transformation projects and a proven approach to achieving desired outcomes efficiently. 73% of consumers say that CX is a deciding factor when making purchase decisions.
Amzur
JANUARY 10, 2024
With the proliferation of data and technological maturity across industries, AI implementation has become a lynchpin in bringing new levels of automation, consistency, scalability, and reduced costs. According to an Accenture report, over 80% of business executives believe they need to incorporate AI to achieve their growth objectives.
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