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Healthcare marketplace decreases call abandonment rate by 10X

Influx

The challenge A growing healthcare marketplace platform struggles to keep up with increased support inquiries and unpredictable spikes in volume. During the COVID-19 pandemic, the healthcare platform experienced tremendous growth (6-15% per month), resulting in a high support volume that strained their internal, 50 support agent team.

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Solving Healthcare Challenges with Digital Health Platforms

Perficient Digital Transformation

To meet clinical, business, and evolving consumer needs, healthcare providers are focused on care delivery that enables innovation in patient engagement, data and analytics, and virtual care. One of the ways healthcare organizations are moving to the cloud is by adopting digital health platforms (DHP).

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Exploring Healthcare Trends in Sitecore and Digital Marketing

Perficient Digital Transformation

You can watch the whole discussion here: The rest of this article was generated by AI based on the discussion in the Video The Journey to Healthcare Excellence with Sitecore The healthcare industry stands at the forefront of technological transformation, aiming to deliver personalized, efficient, and comprehensive care to patients.

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The US Is Opting For Healthcare Call Center Outsourcing Companies – Here’s Why

Magellan Solutions

In recent years, the US healthcare industry has significantly increased its reliance on healthcare call center outsourcing companies to enhance patient care and operational efficiency. Healthcare organizations can hand off their growing call center needs and redirect resources toward core clinical care.

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2023 Modern Healthcare Survey Recognizes Perficient as 5th-Largest Healthcare IT Consulting Firm

Perficient Digital Transformation

We’re excited to announce that Perficient has been ranked the fifth-largest healthcare IT consulting firm in Modern Healthcare’s 2023 survey. The annual survey ranked healthcare IT consulting firms according to 2022 provider revenue, the number of health IT contracts, and the number of healthcare IT consultants.

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Navigating Agile in Healthcare

Perficient Digital Transformation

Agile is a set of principles and practices for project management and product development that emphasizes flexibility, collaboration, customer-centricity, and adaptability to change. Steps to Adopt an Agile Stance in Healthcare Transitioning an organization to Agile demands shifts in culture, processes, and mindset.

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How CXOs are addressing Digital Transformation in the Healthcare Ecosystem

Zinnov

Healthcare payers and providers confront significant challenges that hinder the delivery of effective and accessible care. Both payers and providers are deeply affected, as these issues directly impact patient care quality and the financial sustainability of healthcare systems.