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TTEC
MAY 25, 2022
Long road trips are popular, with 86% of travelers aspiring to be on the road for multiple weeks or months, according to van-sharing platform Campify. Onboard new hires efficiently and effectively. As many as 30% of new employees leave within the first 90 days of their employment or sooner, according to recruiting platform Jobvite.
TTEC
APRIL 18, 2022
In an omnichannel contact centre, associates can share notes about previous interactions with the customer across touchpoints. Associates can share information about customer interactions across channels. The key to an omnichannel approach is giving the support team access to customer data and metrics across any channel.
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TTEC
NOVEMBER 11, 2021
Contact centre associates are typically performing sales and marketing activities like cold calling, B2B lead generation, and B2B appointment setting to acquire new customers, stay in touch with existing customers, and speak to former customers to increase share of wallet, improve brand loyalty, and advance sales opportunities.
TTEC
DECEMBER 21, 2021
Businesses looking to transform in some way typically have two main motivations: there’s a strategic business challenge they want to overcome, like going direct to consumer or increasing market share; or they’re under pressure to reduce the cost to acquire or cost to serve, and their current technology options are too limiting.
TTEC
SEPTEMBER 10, 2021
A skilled managed services provider will also proactively share best practices and suggest ways to increase savings and trouble-shoot problems before they arise. Outsource firms provide services for narrowly defined business processes. There are also different types of outsource partners including onshore, offshore, and nearshore partners.
TTEC
APRIL 18, 2022
In an omnichannel contact centre, associates can share notes about previous interactions with the customer across touchpoints. Associates can share information about customer interactions across channels. The key to an omnichannel approach is giving the support team access to customer data and metrics across any channel.
TTEC
OCTOBER 20, 2021
If consumers walk away with positive memories, they will be likely to recommend or share the experience with others. Following these three steps can help create an effective balance: Be nimble: Use data analytics to spot business trends and react swiftly to reputation issues, assortment opportunities, and supply chain activities.
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