Groove Technology
SEPTEMBER 21, 2021
With tech startups mushrooming like never before, industry experts predict there will be more than a million software companies in the world within the next 10 years. Nearly 50% of these businesses are tightly concentrated in Western European and American cities. Competition is at an all-time high, operating costs are rising, and talent is increasingly scarce.
Forrester Digital Transformation
SEPTEMBER 23, 2021
In my latest report Fuel Your Future Fit Innovation Strategy By Learning From Crises, I share what we learnt from innovation during the pandemic. I offer recommendations for how this can be sustained as we face future uncertainty. The pandemic has shown that a crisis can act as a catalyst for innovation, removing entrenched orthodoxies […].
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The Global Small Business Blog
SEPTEMBER 18, 2021
©2021 Laurel J. Delaney. All rights reserved. "Never stop trying. Never stop believing. Never give up. Your day will come." – Mandy Hale.
McKinsey and Company
SEPTEMBER 22, 2021
Two-thirds of the average company’s environment, social, and governance footprint lies with suppliers. Procurement leaders who take bold action can make a decisive difference in sustainability.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Perficient Digital Transformation
SEPTEMBER 24, 2021
Healthcare payers and providers share common goals: improve population health, reduce healthcare costs, and elevate both consumer and their care team experiences. Achieving these goals requires operational efficiency and business insights. When implemented together, intelligent automation and advanced analytics can help you streamline processes and illuminate paths toward better care.
Forrester Digital Transformation
SEPTEMBER 22, 2021
I’m very excited to announce my latest research, “Successfully Influencing Employee Cybersecurity Behavior” – Forrester clients can access here. Excited may not be the right word exactly, as this report was born out of disappointment I started feeling when hearing of security leaders and teams implementing disciplinary sanctions for employees who fail phishing simulations, those […].
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
McKinsey and Company
SEPTEMBER 22, 2021
Succeeding in the fast-growing food-delivery ecosystem will require understanding how overlapping economic forces affect a complex web of stakeholders.
Perficient Digital Transformation
SEPTEMBER 22, 2021
In the first blog article of this series I wrote about my own recent healthcare journey. After undergoing lifesaving lung surgery, there I was: in a hospital bed, grateful to be alive and recently off my ventilator — shades of the film “Alien” if you’ve never had the pleasure. And all I had on my hands was time. Time to think. Time to observe. (Also, time to despise urinal bottles.).
Forrester Digital Transformation
SEPTEMBER 23, 2021
When sales leaders and the sales org are laser-focused on hitting their year-end numbers, it can be hard to give proper mindshare to annual planning. Yet a thorough planning process is critical to success.
Go4Customer
SEPTEMBER 24, 2021
Call center monitoring is a process applied to all businesses working for either receiving customer calls or dealing with responses. It is the process of tracking the performance of call center agents so that the business keeps a check on quality service. Every call center business knows the importance of an uplifted performance of business agents and therefore a check to ensure excellent results to customers is essential.
Advertiser: G-P
Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.
McKinsey and Company
SEPTEMBER 24, 2021
Digital marketing offers medtech companies powerful ways to personalize engagement with healthcare professionals and respond to their changing needs.
Airswift
SEPTEMBER 24, 2021
Source: iStock/Andy. Artificial intelligence (AI) is transforming societies and economies. It enhances the speed, efficiency and precision of human efforts and is being adopted across most industries. However, according to a survey by the European Commission , businesses feel that access to the right skill sets is the biggest impediment to adopting AI.
Balbelforce
SEPTEMBER 23, 2021
What do your call center agents do while at work? Yes, they answer customer calls. But there’s more to the job than that. They also: Take part in meetings Complete training Mentor and coach new employees Go on breaks. All these activities are necessary. But they still take away from the time agents could spend taking calls. The time spent on these activities is called shrinkage.
Go4Customer
SEPTEMBER 24, 2021
Customer support is an integral part of every business and any compromise to it is unbearable. Big companies generally opt to have their customer support service in-house, however, small call center businesses that do not have a huge capital to invest, mostly opt customer support outsourcing. Even big companies today look to outsource their customer support as performing all functions in-house can be a challenging and tedious task.
Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst
Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.
McKinsey and Company
SEPTEMBER 24, 2021
Companies need to borrow a page from the tech industry’s playbook to understand how to use agile to build better products and experiences.
AS White Global
SEPTEMBER 22, 2021
At ASW, we appreciate employees who are keen to improve their skills, collaborate well with their colleagues, and even find time to do advocacy work. Liem does this in spades. We had a chat with Liem to talk about his contribution to ASW and to his community. Hi Liem, can you share with us a bit about yourself? I’m Liem Bui and I’m a web developer for Soy Digital , ASW’s full-service digital marketing agency.
Magellan Solutions
SEPTEMBER 22, 2021
Wondering how Lead Generation Services can help your company’s bottomline? We got some answers! Do you find it difficult to meet your development targets? Have you fallen into the referral trap, where the majority of your development is based on referrals? . If that’s the case, you’re not alone. It’s not a good idea to rely solely on referrals for new business.
Go4Customer
SEPTEMBER 24, 2021
RPA (Robotic Process Automation), a blessing for the BPO industry! The use of RPA in today's? world is a boon for all business process outsourcing companies. RPA helps businesses bring cost-effective solutions and automation helps in delivering threat free outputs to customers. What is this business threat all about? Well, BPO outsourcing requires handing over some crucial customer data to the partners and here is whe.
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Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.
McKinsey and Company
SEPTEMBER 23, 2021
A sophisticated, predictive, and customized new marketing agenda is enabling CPG marketers to fulfill their new growth mandate. Here are the key ingredients.
Capgemini
SEPTEMBER 21, 2021
“Of course, I am OK to help our clients make more sustainable choices, but that is not what they expect of us, and I don’t feel equipped to have this kind of conversation with them.” Sound familiar? This kind of objection should resonate with anyone who has embarked on the transition to net zero. One thing is clear, given the magnitude of the transformation needed to meet ambitious sustainability targets, there is no way a company can achieve its environmental commitments without a program to en
Magellan Solutions
SEPTEMBER 23, 2021
Leverage outsource telesales to improve your online digital marketing efforts. To go digital has become the mantra of most businesses. Thus they amp up their marketing and sales efforts online, which is the practice of online digital marketing. However, outsource telesales is still a key strategy to ensure your sales pipeline is full. While it is true that online digital marketing is a great strategy to get leads, to ditch your B2B or B2C telecalling marketing strategies is not smart either.
Go4Customer
SEPTEMBER 24, 2021
Cloud computing is a model that helps businesses get a virtual platform for computational services. Cloud is a cost-effective model, which helps businesses save their operational expense over constructing new infrastructure and hiring a team of experts. Indulging the model will help call center India to bring excelling results in future! Defining more simply, the cloud is the use of various business services over the internet where s.
Advertiser: ZoomInfo
In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.
McKinsey and Company
SEPTEMBER 23, 2021
Like other e-commerce but with less fanfare, C2C trade has expanded during the COVID-19 crisis alongside demand for recycled goods. A new business model could support still stronger growth.
V-Soft Consulting
SEPTEMBER 23, 2021
Businesses of all industries are implementing RPA solutions at a rapid pace to help speed operations and automate repetitive, manual tasks with more accuracy and efficiency. With this hot technology taking ground, some organizations are unfortunately implementing without a proper RPA roadmap and are not considering the challenges that may arise along the way, resulting in failed implementations and undesirable results.
NoonDalton
SEPTEMBER 20, 2021
In 2020, everyone was talking about finding the best way to make remote teams work. Now, the conversation seems to have shifted towards a hybrid business model. While people are feeling safe enough to start gathering in person again, it doesn’t seem likely that companies will be able to revert back to the “old” ways quite so quickly. This begs the question: Is it possible to combine in-house and remote teams effectively?
Go4Customer
SEPTEMBER 24, 2021
Contact centers and call centers, called synonyms for each other, generally run on old technologies even today. These old technologies cannot keep up with the expectations of customers and the requirements of various businesses in this fast-changing world. This is why the need for a cloud based call center is essential today. Customer support is vital for every business and no company accepts any negligence to it.
Advertiser: G-P
The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.
McKinsey and Company
SEPTEMBER 23, 2021
Deciding how many employees to involve in an organization’s transformation shouldn’t be a guessing game. New research can help.
OpenAccess BPO
SEPTEMBER 24, 2021
Davao has long been recognized as a major global city in the Philippines. Its economic strength, agile technical capabilities, progressive city infrastructures, and population of qualified professionals make it a sustainable location for offshore investments. Local organizations and foreign analysts frequently recognize Davao’s attractiveness for business process outsourcing (BPO) and call center operations.
V-Soft Consulting
SEPTEMBER 24, 2021
Businesses are starting to realize how important employee experience is and are creating "consumerized" experiences for them. Smart businesses are transforming the workplace to empower employees. The new digital workplace includes advanced technologies like cloud, AI, Machine Learning, chatbots, and so on to improve workplace efficiency and empower employees.
Go4Customer
SEPTEMBER 24, 2021
Facing an issue in installing a device? Well till now we just use to pick up the phone and dial a number and get in touch with the call center executive. But have you ever wondered, is the situation going to be the same. even after five to ten years from now? Maybe not! The interference of technology in the belvedere of call center solutions has altercated the definition of customer service.
Speaker: Michelle Meyer, Founder and CEO of MatterProviders
Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.
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