ChatGPT – Only as Good as the Human Vetting It
Anexa
JUNE 3, 2023
There is a lot of built-up excitement out there around generative AI tools – particularly ChatGPT. The business world is convinced that these types of resources will transform the CX landscape. And while the hype is valid and exists for a reason, scratching beneath the shiny surface reveals some issues with this kind of thinking – specifically the fact that CX = customer service – nothing more, nothing less.
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