Tue.Apr 18, 2023

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The Emerging Role Of The Field Sales Coach: A Success Story

Forrester Digital Transformation

Who doesn’t love a success story? Every year at Forrester’s B2B Summit North America, our sales research team presents new and exciting research, topped off with a captivating B2B Program Of The Year Award presented in a fireside chat with a Forrester analyst.

Sales 246
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Prohibiting Imports of Goods Made With Forced Labor

The Global Small Business Blog

©iStock/Stephen Barnes I [Laurel Delaney] talked about child labor laws and compliance in a January, 2023 wegginar® for Women Entrepreneurs Grow Global®, which you can find here. Now, according to Sandler, Travis and Rosenberg, P.A., U.S. Customs and Border Protection is being urged to take specific actions to ensure that its forced labor enforcement efforts don’t result in supply chain disruptions.

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Oh, What A Crisis Can Do!

Forrester Digital Transformation

It’s not proven that Winston Churchill said “Never let a crisis go to waste.” But whoever said it, they could have been talking about chatbot deployments. Our world is littered with unloved chatbots, useless offerings that deliver horrible experiences and are used by no one. Typically, this is the result of trying to boil the ocean, overthink things, and attempt to create the perfect chatbot right out of the gate.

Design 244
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Remote Desktop Security Best Practices: Protecting Your Data

31 West

Businesses saw the biggest transformation during and post-pandemic. Some companies had to embrace hybrid working culture for employees, while others dealt with a sudden increase in remote connections. Most companies using Windows paid editions have enabled remote desktops for employees working from home. IT help desk providers also establish remote desktop connections to access devices remotely.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Convincing Customers To Share “More Data”: A CX NA Sneek Peak

Forrester Digital Transformation

“Get more data” isn’t a strategy. A winning marketing data strategy has to be specific and detailed. Learn more in this preview of my CX North America session.

Marketing 246
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ISO 20022: Are your payment systems ready?

IBM Services

ISO 20022 is a global standard for financial messaging that aims to standardize electronic data interchange between financial institutions. It provides a structured way of exchanging data for financial transactions, including payments, securities and trade services. The International Organization for Standardization (ISO) developed the standard, which is being adopted by countries and financial institutions worldwide.

Banking 124

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IAOP Names SEBPO to The Global Outsourcing 100® List for the Ninth Year in a Row

SEBPO

IAOP Names SEBPO to The Global Outsourcing 100® List for the Ninth Year in a Row NEWS April 18, 2023 IAOP Names SEBPO to The Global Outsourcing 100® List for the Ninth Year in a Row Marlton, NJ – SEBPO, a leading global outsourcing partner, is named to The 2023 Global Outsourcing 100® (GO100) list by the International Association of Outsourcing Professionals® (IAOP) in the Rising Star category.

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The End Of The Monolithic CMS

Forrester Digital Transformation

Now Live: A Strategic Technology Selection Guide For Content Management Systems (CMSes) And The Content Management Systems Landscape, Q2 2023 Through innovations in “headless” experience delivery capabilities over the last several years, CMSes have undergone a renaissance with their role and capabilities in digital experience delivery for enterprises.

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H-1B Visa Extension: Key Factors and Eligibility Requirements

Global Expansion

The H-1B visa is a non-immigrant (temporary) visa designed for employers seeking to bring foreign professionals to work for them in the U.S. Each year, 85,000 H-1B visas are issued through a lottery system. Sixty-five thousand applicants are selected from the first lottery, while the remaining 20,000 master’s degree or higher level applicants are chosen in the second lottery.

Jobbing 98
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Three Steps To Build A Business Case For Inclusive Design

Forrester Digital Transformation

Businesses that create inclusive products, services, and experiences can increase revenue, decrease costs, improve resilience, and build trust with customers and employees. Unlocking these benefits requires an intentional approach to inclusive design, something most firms lack due to low organizational understanding of why inclusive design matters and limited funding.

Design 130
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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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How to Go Paperless for Earth Day with IDP Services

Metasource

With Earth Day around the corner on April 22 nd , now is the perfect time to think about changes your business can make to reduce your environmental impact. While there are many environmentally friendly practices you could implement, there’s one change that will have a positive impact on the environment and your business: going paperless. After all, 50% of waste produced by businesses is made up of paper, with offices in the U.S. using over 12 trillion sheets every year, according to TheWorldCou

Service 98
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What Is WASM, And Why Does It Matter To The Enterprise? (Part 2 Of 2)

Forrester Digital Transformation

Happy Cloud Native WASM Day, Europe 2023, part 2! In celebration, I present an interview with Liam Randall and Bailey Hayes from Cosmonic about web assembly. Liam and Bailey discuss the evolution of enterprise computing, from servers to VMs to containers and now to WASM.

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Boosting Product Engineering with Language Models like ChatGPT

comeMakeit

We published an article on ChatGPT in Dec’22 with the help of the AI tool. Despite numerous ChatGPT blogs and tutorials on the internet, we’ve decided to publish another one, this time written completely by a human and not an AI tool, for two reasons. One, we can still write, and two, we wanted to write on what we think about AI Tools and not on what the AI tool thinks we should think.

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Taking WebAssembly/WASM To The Enterprise And Beyond

Forrester Digital Transformation

There is a lot of hype about WebAssembly (WASM), and figuring out what this new technology is and how it can be used effectively is not an easy task. Andrew Cornwall and I have been looking at the technology to understand how it will work in the enterprise and enterprise edge.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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The resilience of steel: Navigating the crossroads

McKinsey and Company

The steel industry’s outlook for the next ten years remains fragile. Company leaders can adopt a strategic approach to ride out uncertainties and mitigate risk while the industry is being reshaped.

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Exemplifying B2B Excellence: Forrester’s 2023 Programs Of The Year Award Winners

Forrester Digital Transformation

Our annual POY awards, given at B2B Summit, celebrate companies that have achieved exemplary results in marketing, sales, or product management. Learn the seven companies that will be in the spotlight this year.

Sales 130
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State of grocery Europe 2023: Living with and responding to uncertainty

McKinsey and Company

2022 was overshadowed by inflation. As that shadow is lifting, European grocers are gearing up for future growth by investing in private labels, retail media, automation, and sustainability.

Retail 84
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Announcing Our Return On Integration Honorees For This Year’s B2B Summit North America

Forrester Digital Transformation

Meaningful cross-functional alignment fuels B2B growth and success. At this year’s B2B Summit North America, our three B2B Return On Integration Honors recipients will share their stories and offer firsthand insights to achieving alignment.

Sales 130
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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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How IBM sports and entertainment partnerships transform an industry—and win an Emmy

IBM Services

At this year’s National Association of Broadcasters (NAB) convention, the IBM sports and entertainment team accepted an Emmy® Award for its advancements in curating sports highlights through artificial intelligence (AI) and machine learning (ML). The Technology & Engineering Emmy awards recognize individuals or organizations whose work provides “extensive improvement on existing methods” or whose contributions are “so innovative in nature that they have materiall

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Purpose-Built Tools Fuel The Customer Success Growth Engine

Forrester Digital Transformation

Customer success platforms are purpose-built to support customer success's objective of retention and expansion.

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The McKinsey Crossword: TV Time | No. 124

McKinsey and Company

Sharpen your problem-solving skills the McKinsey way, with our weekly crossword. Each puzzle is created with the McKinsey audience in mind, and includes a subtle (and sometimes not-so-subtle) business theme for you to find. Answers that are directionally correct may not cut it if you’re looking for a quick win.

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What Is WASM, And Why Does It Matter To The Enterprise? (Part 1 Of 2)

Forrester Digital Transformation

Happy Cloud Native WASM Day, Europe 2023! In celebration, I present an interview with Matt Butcher from Fermyon about web assembly and what it brings to modern application programming.

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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Building Accessible Websites with Native HTML

Perficient Digital Transformation

As the web becomes more ubiquitous in our daily lives, it is essential that we make it accessible for everyone. Web accessibility refers to the practice of designing websites and applications to be usable by people of all abilities, including those with disabilities. One of the most fundamental tools for achieving web accessibility is native HTML. HTML or Hypertext Markup Language, is the backbone of the web.

Design 64
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Beyond G&A: Maximizing synergy from oil and gas mergers

McKinsey and Company

In the coming consolidation wave, exploration and production companies can raise the aspiration on deal synergy and move beyond G&A.

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SEO in an LLM World: How Will AI Tools Impact Web Optimization?

Perficient Digital Transformation

Generative AI tools powered by Large Language Models (LLMs) like ChatGPT (which powers Microsoft Bing), Google Bard, and many emerging platforms are rapidly changing the way we search for information online. These tools are designed to generate human-like responses to user queries, providing answers that are often more nuanced and contextually relevant than those served through traditional search engines.

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Pathway to successful e-grocery

McKinsey and Company

Serial entrepreneur Tomáš Čupr takes us behind the scenes of Rohlik, a fast-growing online grocer founded in 2014 in the Czech Republic that caters to affluent urban shoppers.

Retail 59
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Global Hiring Guide: Top Emerging Fintech Hubs

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.

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All Marketo Engage Filters Are Not Created Equally

Perficient Digital Transformation

When looking at a recipe, we want the directions to layout the steps concisely as one works through the process. Marketo Engage is no different. As an operator, we want names of features and functions to be intuitive. Yet, Marketo’s Smart List filters aren’t always cut-and-dry. In this post, I am going to walk through the difference between the two filters: “Has Custom Object” and “Was Added to Custom Object”.

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Convenience will always matter

McKinsey and Company

Group CEO Nina Jönsson lays out the factors that drive the continued success of ICA, the leading Swedish grocery retail chain that originated as a sourcing alliance in the early 20th century.

Retail 58
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Boosting Product Engineering with Language Models like ChatGPT

comeMakeit

We published an article on ChatGPT in Dec’22 with the help of the AI tool. Despite numerous ChatGPT blogs and tutorials on the internet, we’ve decided to publish another one, this time written completely by a human and not an AI tool, for two reasons. One, we can still write, and two, we wanted to write on what we think about AI Tools and not on what the AI tool thinks we should think.

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It’s a Small World: Tops Tips to Recruit and Retain Global Talent

UnaTerra

In the last few years, the world has shrunk to the size of a screen. Meetings can happen with anyone, anywhere, at the click of a button. And that has shown us the power of recruiting talent from a global pool. You’re most likely to find the best fit for your organisation when you throw […] The post It’s a Small World: Tops Tips to Recruit and Retain Global Talent appeared first on Cintra Global.

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How Intent Data Helps Marketers Convert A-List Accounts

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.