IBM Services

DECEMBER 4, 2023

The Digital Operational Resilience Act (DORA) is a landmark piece of legislation in the European Union (EU) that is designed to help fortify the operational resilience of the financial sector, making it fit for purpose in the digital age. With that said, there isn’t a one-size-fits-all route to addressing DORA.

Right-Sizing 96

Right-Sizing Risk Management Risk Management Regulations 96

The Hackett Group

SEPTEMBER 28, 2023

Miami, FL — September 28, 2023 — Human resources (HR) operating costs increased significantly in 2023, with key contributors being wage inflation and high turnover rates, according to new Digital World Class ® HR research from The Hackett Group , Inc. At the same time, they operate with 40% fewer full-time equivalent staff.

Human Resources 116

Human Resources Advisory Research Operational Costs 116

IBM Services

NOVEMBER 14, 2023

Forrester Research just released “The Forrester Wave™: Digital Process Automation Software, Q4 2023: The 15 Providers That Matter Most And How They Stack Up” by Craig Le Clair with Glenn O’Donnell, Renee Taylor-Huot, Lok Sze Sung, Audrey Lynch, and Kara Hartig and IBM is proud to be recognized as a Leader.

Automation 118

Automation Software Government Research 118

Offshore India Data Entry

APRIL 24, 2024

The Business Process Outsourcing (BPO) industry has undergone significant transformations since its inception, revolutionizing the way businesses operate. The Past: Early Days of BPO The concept of Business Process Outsourcing (BPO) has a rich history that dates back to the 1970s. billion by 2028, growing at a CAGR of 10.5%

BPO 52

BPO Data Entry Business Process Outsourcing Offshoring 52

Hyland

OCTOBER 7, 2022

In this piece: What is digital evolution? Digital evolution vs. digital transformation. Leverage a digital transformation mindset for digital evolution. Building a digital evolution mindset at your organization. Digital transformation. What is digital evolution? Except … not really.

Robotics Process Automation 145

Robotics Process Automation Automation Software Flexibility 145

The Hackett Group

OCTOBER 6, 2023

Miami, FL — October 6, 2023 — Digital World Class ® technology organizations deliver far greater value than their peers and are more resilient and better able to navigate uncertainty, while also spending 18% less and operating with 27% fewer staff, according to new research from The Hackett Group , Inc. NASDAQ: HCKT).

Advisory 105

Advisory Research Labor Costs Streamline Operations 105

IBM Services

OCTOBER 17, 2023

They use high temperature heat in many of their processes that is primarily driven by fossil fuel. They are also trying alternate fuels, which come with their own challenges of alternate fuel availability, and the ability to manage processes with fuel-mixes. Fighting climate change requires lowering heavy industry emissions.

Collaborations 107

Collaborations Research Manufacturing Efficiency 107

IBM Services

FEBRUARY 1, 2024

Ever since the COVID-19 pandemic, cash usage has been decreasing worldwide and digital payments based on cryptocurrencies or legacy digital payment systems have prevailed. The system must be resilient to a Byzantine fault , so that it can continue to operate even if parts of the system have been compromised.

Banking 101

Banking Retail Regulations Research 101

The Hackett Group

JULY 13, 2023

Miami, FL — July 13, 2023 — For the first time in decades, most finance organizations experienced a significant increase in operating costs in 2023, driven by inflationary pressures, geopolitical unrest and other uncertainty factors, according to new research from The Hackett Group , Inc. NASDAQ: HCKT).

Operational Costs 97

Operational Costs Finance Research Advisory 97

IBM Services

APRIL 25, 2024

Business process reengineering (BPR) is the radical redesign of core business processes to achieve dramatic improvements in performance, efficiency and effectiveness. BPR involves business process redesign that challenges norms and methods within an organization.

Supply Chain Management 49

Supply Chain Management Finance Human Resources Robotics Process Automation 49

Perficient Digital Transformation

NOVEMBER 29, 2023

It is important to choose a system that seamlessly integrates with your unique processes and objectives, acting as the driving force behind your business operations. It should also provide industry-specific features to enhance operational harmony and offer an intuitive user interface for easy adoption by your team.

Finance 115

Finance Efficiency Manufacturing Automation 115

Perficient Digital Transformation

FEBRUARY 27, 2024

Platform Modernization: Enhancing Efficiency Across the Value Chain Organizations are actively embracing artificial intelligence (AI) and cloud technologies to streamline operations and gain insights. Leveraging cloud technology for streamlined operations and enhanced scalability.

Insurance 52

Insurance Streamline Operations Analytics Efficiency 52

Perficient Digital Transformation

MARCH 21, 2024

These services enable organizations to reimagine business processes, integrate complex automation capabilities at scale, and facilitate workforce, skills, and culture transformations. Automation fabric services encompass a wide range of activities aimed at leveraging technology to optimize business operations.

Automation 64

Automation Service Advisory Manufacturing 64

Perficient Digital Transformation

MARCH 15, 2024

Perficient, a leader in digital transformation, has been included as a company interviewed in Forrester’s recent report, “ Rethink Enterprise Applications Governance : Refocus Applications Governance And High-Performance IT Exploiting New Technologies To Win, Serve, And Retain Customers.”

Government 59

Government Automation Streamline Operations Flexibility 59

V-Soft Consulting

DECEMBER 14, 2023

Today, organizations must continue to find new ways to streamline processes and enhance efficiency to stay competitive. Many leading companies have adopted the ServiceNow platform, to meet their various operational needs including IT, Customer Service, HR and more.

Customer Service 93

Customer Service Efficiency Service 93

IBM Services

NOVEMBER 14, 2023

In today’s hyper-competitive digital landscape, the rapid development of new digital services is essential for staying ahead of the curve. Moreover, 36% of developers struggle with the collaboration between development and IT Operations, leading to inefficiencies in the development pipeline.

Service 102

Service Regulations Automation Banking 102

Everest Group

APRIL 10, 2024

This surge in demand is propelling significant growth in RCM operations outsourcing, presenting an attractive opportunity for investors and Private Equity (PE) firms and underscoring its potential for high returns in an economically turbulent environment. Reach out to discuss this topic.

Management 59

Management Healthcare Robotics Process Automation Analytics 59

IBM Services

FEBRUARY 29, 2024

In the fast-paced digital age, business professionals constantly seek innovative ways to streamline processes, enhance productivity and drive growth. The transition to the foundation model era signifies a substantial change in how professionals use technology to enhance their digital strategies.

Robotics Process Automation 54

Robotics Process Automation Automation Collaborations Efficiency 54

Perficient Digital Transformation

APRIL 12, 2023

Attention Chief Digital Officers, you are acutely aware of the challenges posed by the rapidly evolving landscape of cloud and digital technologies on the Software Development Life Cycle (SDLC). Assurance services need to sync with your customers’ digital behaviours and touchpoints.

Software 115

Software Regulations Efficiency Analytics 115

Perficient Digital Transformation

MARCH 22, 2024

Cloud modernization is the primary driver of digital transformation and impactful business value. Cloud Operating Model : The maturity of your journey, focusing on developing team skills, optimizing costs, enabling new business objectives, and establishing a modern operational model.

Government 105

Government Reduced Costs Engineering Design 105

Everest Group

MARCH 23, 2023

Capital Markets Operations – Services PEAK Matrix® Assessment The capital markets operations landscape is rapidly evolving as enterprises strive to meet the demands of a new generation of customers, reduce cost pressures in a recessionary environment, and adhere to regulatory changes.

Marketing 98

Marketing Robotics Process Automation Service Insurance 98

Perficient Digital Transformation

FEBRUARY 14, 2024

Revolutionizing B2C Commerce: The Impact of Generative AI In the dynamic landscape of commerce and consumer-driven markets, Business-to-Consumer (B2C) organizations are increasingly turning to generative AI to revolutionize their operations and enhance customer experiences.

Research 115

Research Analytics Marketing Customer Service 115

Metasource

FEBRUARY 28, 2023

Business process outsourcing (BPO) is a practice in which an organization contracts a third-party service provider to perform business tasks on their behalf. Today, business process outsourcing services include everything from AP automation to mailroom outsourcing to document scanning to HR recruiting to IT services. Paper documents?

BPO 98

BPO Business Process Outsourcing Call Center Outsourcing 98

IBM Services

JANUARY 15, 2024

Enterprises now recognize the importance of leveraging innovative technologies to drive digital transformation and achieve cost efficiency. The path of digital transformation is fraught with challenges. The path of digital transformation is fraught with challenges.

Efficiency 75

Efficiency Insurance Robotics Process Automation Automation 75

Zinnov

FEBRUARY 24, 2023

Digital Transformation 2.0 (DT is an extension of the first wave of digital transformation, which was primarily focused on automating existing business processes and enhancing customer experiences. Download the Digital Transformation 2.0 (DT Report here VIEW REPORT

Streamline Operations 144

Streamline Operations Automation Marketing 144

IBM Services

FEBRUARY 12, 2024

In today’s rapidly evolving digital landscape, enterprises are facing the complexities of information overload. This leaves them grappling to extract meaningful insights from the vast digital footprints they leave behind. This occurs through the lack of advanced event processing and event endpoint management capabilities.

Automation 86

Automation Sourcing Out-Tasking Analytics 86

Perficient Digital Transformation

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. Partnering with the right digital transformation service provider is vital to thrive in this digital age.

Service 98

Service Right-Sizing Research Healthcare 98

IBM Services

JANUARY 22, 2024

Catalysts and conundrums A dramatic shift in development and operations is making data centers more agile and cost-effective. The growing importance of edge computing, driven by the need for faster data processing and reduced latency, also reshapes data center architecture.

Efficiency 110

Efficiency Automation Software Marketing 110

Everest Group

FEBRUARY 16, 2024

Financial Crime and Compliance (FCC) Operations Services The Financial Crime and Compliance (FCC) operations landscape is rapidly expanding within the Banking and Financial Services (BFS) industry. They are working to safeguard themselves from financial crimes while managing operational costs and enhancing delivery capabilities.

Co-Sourcing 69

Co-Sourcing Banking Service Advisory 69

Everest Group

JUNE 26, 2023

Healthcare Payer Operations PEAK Matrix® Assessment The healthcare industry constantly evolves, requiring organizations to continuously adapt and enhance their capabilities to stay competitive. The study will enable healthcare payers to identify suitable providers to transform their business processes and differentiate themselves.

Healthcare 96

Healthcare Analytics Administrative Marketing 96

IBM Services

NOVEMBER 7, 2023

The IBM Institute for Business Value recently published its latest global study, “ Seizing the AI and automation opportunity ,” an analysis of 2,000 interviews with executives from across industries, which reveals C-suite leaders are recognizing the operational, and ultimately financial, benefits of intelligent automation.

Automation 93

Automation Engineering Out-Tasking Administrative 93

IBM Services

SEPTEMBER 29, 2023

As the pace and volume of digital business continue to increase, organizations are facing mounting pressure to accelerate the speed at which they do business. The ability to quickly respond to shifting customer and market dynamics has become key for contending with today’s growing digital economy.

Automation 110

Automation Order Management Sourcing Analytics 110

Perficient Digital Transformation

DECEMBER 18, 2023

Legal Obligations and Regulatory Frameworks It is well-known that financial institutions operate within a complex web of laws and regulations. Operational Efficiency and Effectiveness Adopting regulatory risk and compliance practices is not merely a box-ticking exercise. This ensures a seamless and compliant global operation.

Regulations 111

Regulations Cybersecurity Banking Insurance 111

SEBPO

NOVEMBER 15, 2023

During the pandemic, SEBPO shifted to supporting the organization digitally. “We We brought in some strategic marketing to their existing digital campaigns and created a content calendar. We could use our expertise and execute digital marketing strategies, especially since we couldn’t be in person to help. Want more insights?

Out-Tasking 105

Out-Tasking Marketing Outsourcing Customer Support 105

Everest Group

MARCH 23, 2023

Capital Markets Operations – Services PEAK Matrix® Assessment The capital markets operations landscape is rapidly evolving as enterprises strive to meet the demands of a new generation of customers, reduce cost pressures in a recessionary environment, and adhere to regulatory changes.

Marketing 86

Marketing Robotics Process Automation Service Insurance 86

Perficient Digital Transformation

FEBRUARY 28, 2024

Embracing Change The report states, “The business of insurance is in a heightened state of transformation…,” and insurance leaders must proactively “…change their business models, products, and processes over the coming decade to thrive in this volatile environment.” Blend automation with empathy to deliver superior outcomes.

Insurance 59

Insurance Automation Out-Tasking Efficiency 59

Perficient Digital Transformation

JUNE 2, 2022

This past week Garett Meznarich, Marketo practice director at Perficient, got to sit down and hear from Brandon Ratliff, digital marketing operations leader at Qualcomm and Kalie Nitzsche, Marketo sales manager at Adobe, as they discussed lessons learned throughout their digital experience build-out with Adobe Marketo.

Marketing 115

Marketing Sales Healthcare Automation 115