The Hackett Group

MAY 2, 2023

The objectives are to innovate, simplify and offer customers SAP-certified products delivering a low total cost of ownership (TCO). It also uses SAP technologies like SAP S/4HANA ® to implement efficient and composable solutions for the digital transformation of intelligent enterprises. About The Hackett Group The Hackett Group, Inc.

Advisory 108

Advisory Analytics Engineering Software 108

The Hackett Group

JULY 13, 2023

During this same period, Digital World Class ® finance organizations were highly resilient and managed to reduce costs to nearly half that of their peers while delivering dramatic improvements in value, including efficiency, effectiveness and customer experience. (NASDAQ: HCKT).

Operational Costs 97

Operational Costs Finance Research Advisory 97

Blue Ocean

NOVEMBER 13, 2023

How are other customer experience leaders delivering? And many businesses feel pressure to predict the where, when, and how of their customer interactions. Voice of Customer analytics: Everything you need to know Customer experience is, we believe, the core of excellent customer care. How are they overcoming new challenges?

Customer Service 59

Customer Service Retail Analytics Service 59

IBM Services

SEPTEMBER 11, 2023

We are in the midst of an AI revolution where organizations are seeking to leverage data for business transformation and harness generative AI and foundation models to boost productivity, innovate, enhance customer experiences, and gain a competitive edge.

Engineering 114

Engineering Collaborations Insurance Software 114

SEBPO

APRIL 12, 2023

POSSIBLE Miami 2023 Total 13 12 1 0 Schedule a one-on-one at POSSIBLE MIAMI 2023! Sit down in-person with one of our industry experts to discover ways to help increase efficiency, scale your business, and reduce employee burnout. In 2022, SEBPO Teams executed over 10m tasks on behalf of our clients with a 99.75% accuracy rate.

Offshoring 97

Offshoring Sales Out-Tasking Accounting 97

IBM Services

DECEMBER 5, 2023

As the retail industry witnesses a shift towards a more digital, on-demand consumer base, AI is becoming the secret weapon for retailers to better understand and cater to this evolving consumer behavior. A recent forecast by the research analyst firm IHL Group predicts that generative AI will have a total financial impact of USD 9.2

Retail 95

Retail Inventory Management Efficiency Call Center 95

IBM Services

JANUARY 8, 2024

Organizations are increasingly investing in digital transformation as a way to maintain or grow a competitive advantage. Organizations implementing successful business transformations are more likely to grow their existing businesses, eliminate silos, create revenue growth and business models and reinvent how they handle their operations.

E-Commerce 67

E-Commerce Efficiency Customer Service Analytics 67

31 West

JANUARY 3, 2023

ServiceNow ITSM pro is a powerful pack of exhaustively operational solutions for business processes. It incorporates the procedures and techniques to design and deliver IT services to support businesses to benefit from IT infrastructure. Here we have discussed why businesses need ServiceNow ITSM Pro.

Analytics 130

Analytics Automation Outsourcing Collaborations 130

Perficient Digital Transformation

JANUARY 2, 2024

Our Envision Framework is an approach that helps businesses seamlessly and successfully transition from strategy to execution. Perficient’s Envision Strategy Framework operates on the principle that in the digital realm, it’s not the big that eat the small, but the fast that eat the slow.

Research 104

Research Marketing Out-Tasking Retail 104

IBM Services

SEPTEMBER 13, 2023

The global digital payments ecosystem continues to evolve as new and incumbent financial institutions, payment networks, central banks, governmental agencies, businesses and other market players push for innovation. They all work toward the common goal of creating secure, compliant, real-time, ubiquitous and low-cost payment rails.

Banking 82

Banking Regulations Marketing Service 82

Zinnov

AUGUST 24, 2022

But today, it is emerging as a top priority as evident from Zinnov’s recent survey of 600 SMBs (Small Medium Businesses) in the US, which shows that 45% of SMB owners consider Cybersecurity as one of their top 3 priorities, with 18% mentioning it as their #1 priority. Cybersecurity company Symantec’s analysis has revealed that 52.4%

Cybersecurity 144

Cybersecurity Insurance E-Commerce Banking 144

Perficient Digital Transformation

JUNE 26, 2023

The annual survey ranked healthcare management consulting firms according to 2022 revenue from total healthcare consulting fees. We are helping our clients explore the use of AI to improve margins, intelligently cut costs, and drive transformative health experiences.” have counted on us to support their end-to-end digital success.

Healthcare 52

Healthcare Management Streamline Operations Insurance 52

IBM Services

NOVEMBER 8, 2023

Down to the core We’ve continued to innovate and invest in operating environments on IBM Power to help ensure business continuity, reliability, availability, serviceability and security for clients. Let’s dig in to some specifics. In the latest IBM i Technology Refresh — IBM i 7.5

Advisory 99

Advisory Banking Automation Design 99

Perficient Digital Transformation

MAY 3, 2023

Creating an Intuitive Digital Experience for Molson Coors Molson Coors’ goal was to build a true digital experience platform (DXP) that provides an intuitive user experience for the end-users and needed a platform that made it easy for its site developers to do this. times faster than before. Want To Learn More?

Out-Tasking 64

Out-Tasking Flexibility Administrative Marketing 64

Perficient Digital Transformation

DECEMBER 22, 2022

Businesses LOVE to generate inbound traffic. However, when starting an ecommerce business, many business owners overlook conversion rate optimization, which is not unusual. What is CRO, and how does it impact your business marketing efforts? . Conversion rate = (conversions / total visitors) * 100% .

Analytics 111

Analytics Sales Marketing Sourcing 111

Perficient Digital Transformation

NOVEMBER 30, 2022

We kicked off the project by doing global discovery to understand the business and content authors’ pain points. Molson Coors and Perficient’s goal was to build a true digital experience platform (DXP) that provides an intuitive user experience for the end-users. Total cost of ownership reduced by 60% .

Out-Tasking 64

Out-Tasking Reduced Costs Administrative Flexibility 64

Amzur

DECEMBER 9, 2021

With the rapid adoption of technology and increased customer expectations, businesses are heading toward adopting digital solutions that ensure real-time and insightful data. Hence, companies are focusing on holistic approaches empowered by innovation for business continuity amid unforeseen downtimes.

Flexibility 104

Flexibility Sourcing Efficiency Manufacturing 104

Perficient Digital Transformation

SEPTEMBER 26, 2022

I felt very fortunate to be in the company of thousands of like-minded professionals seeking to digitally transform an industry that’s focused on protecting people, businesses, and the things they care about most. Businesses and Individuals engage with companies that demonstrate authentic knowledge of their relationship.

Insurance 64

Insurance Analytics Customer Service Marketing 64

3Pillar Global

MAY 1, 2023

When the Covid-19 pandemic forced the closure of businesses in 2020, people quickly moved to online shopping, ordering and delivery. Financial institutions are now finding the need to not only develop more sophisticated digital products, but also to include an integrated, multi-channel digital payment strategy, as well.

E-Commerce 98

E-Commerce Banking Accounting Retail 98

Perficient Digital Transformation

MARCH 24, 2023

Louis Business Journal has officially identified Perficient as a 2023 Best Place to Work in its annual awards program. Earlier in the year, Perficient was named a finalist by the Business Journal. Louis area organizations submitted a nomination to be considered for the Business Journal’s Best Places to Work program. Over 170 St.

Administrative 116

Administrative Banking Management 116

Perficient Digital Transformation

DECEMBER 15, 2021

We are excited to announce that we have earned the Automotive and Retail & Wholesale Expertise Designations, bringing our total count of expertise designations to eleven. Our automotive experience helps OEMs, suppliers, and dealers work together to delight owners and passengers across the globe. Automotive. Retail & Wholesale.

Retail 69

Retail Design E-Commerce Manufacturing 69

Perficient Digital Transformation

JULY 26, 2023

Is this a model for healthcare transformation through digital technology? Martin’s dramatic series to help every aspiring healthcare professional – whether it’s snuffing out ice dragons or battling business tribalism in the digital age. And healthcare, like every other business sector, must adapt to survive.

Healthcare 52

Healthcare Collaborations Administrative Analytics 52

Groove Technology

JUNE 20, 2023

In today's interconnected world, this has become a popular trend among businesses aiming to leverage global talent and gain a competitive edge. This cost advantage allows you to allocate resources more efficiently and invest in other areas of your business. However, finding and hiring local talent can be challenging and costly.

Offshoring 100

Offshoring Software Collaborations Flexibility 100

Perficient Digital Transformation

OCTOBER 12, 2022

Following the wake of a global pandemic and two years as a digital-only event, Sitecore Symposium will return. Sitecore business update . Sitecore CEO Steve Tzikakis will discuss key trends shaping global business and how Sitecore is best positioned to help brands meet these demands and ensure success. . Agenda Highlights .

Flexibility 69

Flexibility Research Marketing Design 69

Intugo

APRIL 26, 2024

One avenue gaining traction is establishing a customer service outsourcing operation in strategic locations, like Mexico, with its skilled workforce and advantageous business environment, emerges as a prime destination. Consequently, companies can make informed decisions to optimize service delivery.

Outsourcing Operations 40

Outsourcing Operations Customer Service Call Center Outsourcing 40

IBM Services

APRIL 26, 2023

The world’s leading brands rely on Jabil’s unmatched breadth and depth of end-market experience, technical and design capabilities, manufacturing know-how, supply chain insights and global product management expertise. Using IBM’s Business Analytics portfolio, Jabil was able to streamline the financial reporting process.

Analytics 84

Analytics Finance Manufacturing Healthcare 84

The Hackett Group

JULY 20, 2023

Digital World Class Procurement Orgs Drive 2.4X Digital World Class Procurement Orgs Drive 2.4X Despite increases in year-on-year operating costs, Digital World Class procurement organizations excel at cost optimization compared to typical organizations, The Hackett Group ® found. NASDAQ: HCKT).

Operational Costs 75

Operational Costs Advisory Research Analytics 75

Automation Anywhere

AUGUST 19, 2022

According to Gartner, there will be a 30% increase in the use of Robotic Process Automation (RPA) by 2023 for front-office functions, including sales and customer experience. Delivering seamless customer service across all digital and voice channels isn’t just nice to have — it’s imperative. Why front-office automation?

Automation 145

Automation Sales Robotics Process Automation Human Resources 145

Hyland

SEPTEMBER 22, 2022

Ed McQuiston on the importance of total experience. Years from now, we will remember this era as the turning point when digital technologies permanently transformed the sales business,” Hyland’s Executive Vice President and Chief Commercial Officer Ed McQuiston shared. Top digital transformation trends.

Sales 52

Sales Research Accounting Engineering 52

Zinnov

MARCH 3, 2024

As the Intelligent Automation (IA) sector experiences rapid growth, the Private Equity (PE) landscape is ripe for investment, offering a unique blend of technological innovation and market potential. Within digital transformation, Automation emerges as the top technology priority, with 64% of CXOs rating it as a key focus.

Automation 98

Automation Healthcare Robotics Process Automation Retail 98

Simplr

SEPTEMBER 15, 2023

——– Simplr recently released its latest digital presale CX analysis of leading apparel & fashion brands. Findings in our recent digital pre-sale CX analysis which reviewed some of today’s leading apparel & fashion brands concluded that chatbots unfortunately left much to be desired—and a mountain of money on the table.

Retail 52

Retail Operational Costs Sales Research 52

Anexa

MARCH 24, 2023

This pivot has seen organizations leaning more and more on digital technology to meet consumer expectations and stay ahead of the competition. Relying on technology before acquiring customer understanding truly puts the cart before the horse, and can result in an ineffective CX model at best, and an offputting customer experience at worst.

Customer Service 52

Customer Service BPO Automation Engineering 52

Perficient Digital Transformation

MARCH 8, 2023

The final step in the CMS price transparency legislation is due January 2024 and requires that health plans ensure that their members have access to accurate cost of care tools that show total procedure costs for an episode of care. This is an opportunity to revisit how payers curate this experience. Seems easy enough right?

Healthcare 64

Healthcare Insurance Design Out-Tasking 64

Perficient Digital Transformation

JULY 11, 2023

In today’s digital era, it’s crucial for businesses to collaborate with a commerce solution provider capable of revolutionizing B2B and B2C digital omnichannel experiences. To stand out and deliver innovative commerce experiences to consumers, businesses require a comprehensive range of expertise and resources.

Service 40

Service Pharmaceuticals Retail Analytics 40

Perficient Digital Transformation

MARCH 28, 2023

Companies that command total control over their systems and production and adjust quickly to demand will leave slower and less capable companies far behind. At such a crucial turning point, oil and gas industries must collect and utilize all the digital solutions they can find for their toolboxes.

Advisory 64

Advisory Reduced Costs Out-Tasking Research 64

Capgemini

NOVEMBER 1, 2022

Shifting to service-based business models is the biggest trend impacting all industries Lisa Mitnick 18 Oct 2022. Facebook Twitter Linkedin Intelligent products and services, powered by digital technology and AI, will create enormous value for companies, consumers, and the global economy in the next three years. Meet the author.

Service 52

Service Research Manufacturing Analytics 52

Amzur

DECEMBER 14, 2022

During a business disruption or an economic downturn, there are always discussions about how to survive the crisis. While some see a potential opportunity for growth, many businesses think IT innovation during a crisis is more like splurging on something you don’t need at that particular moment. . — HBR.

Automation 98

Automation Analytics Sales Collaborations 98