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Prevailing CX Data and Analytics and Artificial Intelligence Operating Structures | Market Insights™

Everest Group

Gain insight into how CX data and analytics & artificial intelligence operations are currently structured, spanning in-house, outsourced, and shared services.

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Key Foundational Capabilities for Effective CX Data and Analytics and Artificial Intellige | Market Insights™

Everest Group

Explore the fundamental capabilities crucial for effective data and analytics & artificial intelligence in optimizing customer experience.

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Business intelligence vs. predictive analytics: Get smart about data-driven decisions

TTEC

Business intelligence and predictive analytics are often used interchangeably to describe tools and methods for utilising data to make informed decisions. Read on for an explanation of the major differences between business intelligence and predictive analytics so that you can choose the right approach for your business needs.

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The Future Of BI — No, It’s Not As Simple As “The Dashboards Are Dead”

Forrester Digital Transformation

Over the last couple of decades, we’ve been observing a seemingly impenetrable barrier: No more than 20% of enterprise decision-makers who could be using business intelligence (BI) applications hands on are doing so. The other 80% still rely on the data and analytics skills of those 20% who do use BI applications.

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Analytics and Artificial Intelligence (AI) Services Specialists PEAK Matrix® Assessment 2024

Everest Group

Analytics and Artificial Intelligence (AI) Services Specialists Amid the macroeconomic headlines, many enterprises seek a proven RoI track record before committing to investments in Analytics and AI. Additionally, a stringent regulatory environment is prompting enterprises to cautiously approach the adoption of generative AI.

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People Analytics Platforms PEAK Matrix® Assessment 2024

Everest Group

People Analytics Platforms In today’s business environment, talent decisions must transcend subjective opinions or gut feelings. Data-driven insights from people analytics platforms empower organizations to make informed talent management decisions.

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Azure For Education: Empowering Students With Cloud Computing Skills

31 West

Schools and universities are leveraging cloud platforms for various purposes, from data storage and management to facilitating online learning and collaboration. These systems allow more efficient coursework management, schedules, and student performance data.