article thumbnail

Overcoming Challenges in Impact Sourcing: Best Practices for Businesses

NoonDalton

When it comes to socially responsible business practices, Impact Sourcing stands out as a beacon of innovation and inclusivity. However, as with any pioneering business model, implementing Impact Sourcing comes with its unique set of challenges.

article thumbnail

Embracing Impact Sourcing in SA’s Global Business Services Sector

Intelligent Sourcing

Contact BPO, a customer service call centre serving international markets notably in the US and Canada, and part of AlefBet Holdings group, has a focused impact sourcing strategy of recruiting and employing disadvantaged and disabled South African youth throughout their operations in Johannesburg and Cape Town.

professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Refky on the transformation of the BPO Industry and the Key to RAYA CX’s Success

Raya Contact Center

In an interview on the show Shoghl 3ali on the Egyptian channel CBC with host Dina Abdelkarim, our CEO, Ahmed Refky shed light on the transformation of the call center industry to the customer experience model and the secret to RAYA CX’s success of over 20 years.

BPO 98
article thumbnail

IAOP® Recognizes RAYA CX a Leader in the 2024 Global 100 Outsourcing List

Raya Contact Center

For the fourth consecutive year, RAYA CX’s recognition as one of the premier outsourcing providers worldwide reaffirms their commitment to delivering exceptional customer service, leading in digital transformation, and maintaining a prominent global position in CX leadership.

article thumbnail

The Mid-year CXM Checkpoint: Key Learnings and What’s to Come | Webinar

Everest Group

Our speakers will discuss: The CXM industry’s performance in the first half of 2023 The potential impact of next-generation technologies, such as Generative AI, on CXM Major M&A activities in CXM Key considerations for enterprises and service providers in the current market scenario Who should attend?

article thumbnail

IAOP® Names RAYA CX a Leader in the 2023 Global 100 Outsourcing List

Raya Contact Center

Its annual Global Outsourcing 100 list is one of the most prominent acknowledgments that recognizes the world’s best outsourcing service providers and advisors. In addition, it oversaw various CSR projects that focused on the environment, community development, and social impact sourcing, to mention a few. “In

article thumbnail

IAOP® Names RAYA CX a Leader in the 2023 Global 100 Outsourcing List

Raya Contact Center

Its annual Global Outsourcing 100 list is one of the most prominent acknowledgments that recognizes the world’s best outsourcing service providers and advisors. In addition, it oversaw various CSR projects that focused on the environment, community development, and social impact sourcing, to mention a few. “In