Unosquare

APRIL 9, 2024

An Interview with Allen Eskridge on how to deliver successful software products using key product management principles. In this interview, we explore the world of product management through the lens of Allen Eskridge, one of Unosquare’s Senior Product Managers. Allen started his career in customer service.

Management 98

Management Collaborations Design Software 98

Perficient Digital Transformation

JANUARY 2, 2024

And being the basketball geek that I am, I did research to find out what the Timberwolves have done differently this season compared to other seasons that have helped them vault up to the top of the standings through the first month and a half of play. Competition: Perficient has created Now/New/Next to map the competitive landscape.

Research 104

Research Marketing Out-Tasking Retail 104

IBM Services

FEBRUARY 23, 2024

NLP translates the user’s words into machine actions, enabling machines to understand and respond to customer inquiries accurately. Enterprises can use NLU to offer personalized experiences for their users at scale and meet customer needs without human intervention. billion by 2030.

Healthcare 106

Healthcare Customer Service Analytics E-Commerce 106

The Hackett Group

MARCH 29, 2023

Modern platforms offer improved cash flow management, better customer and employee experience, touchless capabilities and superior AI and analytics. Fernandez, Chairman & CEO of The Hackett Group ® , explained The Hackett Excelleration Matrix research. NASDAQ: HCKT). High resolution image available on request.

Software 98

Software Marketing Service Advisory 98

The Hackett Group

FEBRUARY 15, 2024

Miami, FL – February 15, 2024 – A new Digital World Class Matrix analysis and ranking of 18 leading customer-to-cash (C2C) receivables creation software providers by The Hackett Group, Inc. The research found that higher-rated software providers in this category offer clients dramatically greater value realization.

Research 59

Research Software Order Management Advisory 59

Perficient Digital Transformation

APRIL 28, 2023

He works with clients to convert market insights into real-world digital products and customer experiences that actually grow their business. LinkedIn | Perficient Kim Williams-Czopek is a General Manager of Commerce US Operations at Perficient. LinkedIn | Perficient

Research 124

Research Marketing Management 124

Offshore India Data Entry

APRIL 5, 2024

Nowadays, businesses largely depend on web research services to collect valuable information from diverse sources. However, assigning your internal resources for web research is time-consuming and resource-intensive. That’s where outsourcing web research services to Indian BPO company can provide a strategic advantage.

Research 52

Research BPO Outsourcing Service 52

Perficient Digital Transformation

JANUARY 17, 2024

Successful adoption of smart manufacturing and other transformational efforts requires an IT solutions partner with deep industry knowledge, an understanding of numerous platforms, and custom strategies built with the goals of manufacturing companies in mind.

Manufacturing 59

Manufacturing Supply Chain Management Advisory Research 59

IBM Services

FEBRUARY 16, 2024

In many organizations, but not all, customer service is treated as part of the customer experience. Both are interested in driving customer satisfaction, but they focus on different parts of the customer journey to achieve it. So what are the key differences in customer service vs. customer experience?

Customer Service 98

Customer Service Service Customer Support Sales 98

Offshore India Data Entry

APRIL 19, 2024

Examples include payroll management, data entry, and accounting services. Front-Office Outsourcing: Front-office BPO involves customer-related services, such as marketing or tech support. By outsourcing front-office tasks, companies can enhance customer experiences and maintain efficient service delivery.

Business Process Outsourcing 98

Business Process Outsourcing Outsourcing BPO Data Entry 98

Unosquare

NOVEMBER 21, 2023

It’s not just about creating a visually appealing interface; you must craft experiences that resonate with users and meet their needs efficiently. It transcends aesthetics, delving into user experience (UX) and functionality. This research is more granular and allows for increased user personalization.

Design 98

Design Software Research Collaborations 98

3Pillar Global

MARCH 14, 2024

The more friction in their experience, the more acute those frustrations become. Yet healthcare technology systems rarely prioritize the patient or member experience. This positive experience can create better employee experience and drive internal talent retention. Financial benefits. Staff satisfaction and retention.

Healthcare 98

Healthcare Reduced Overhead Insurance Right-Sizing 98

The Hackett Group

JULY 13, 2023

Miami, FL — July 13, 2023 — For the first time in decades, most finance organizations experienced a significant increase in operating costs in 2023, driven by inflationary pressures, geopolitical unrest and other uncertainty factors, according to new research from The Hackett Group , Inc. NASDAQ: HCKT).

Operational Costs 97

Operational Costs Finance Research Advisory 97

Perficient Digital Transformation

MAY 15, 2023

IDC Market Perspective: Experience-Led Growth, Generative AI, and Content Supply Chains This year was the first time in three years that Adobe has been able to host not only Adobe Summit in-person again, but also the Analyst Day with its partners. That makes good sense.

Marketing 110

Marketing Research Analytics Sales 110

Magellan Solutions

APRIL 25, 2024

The challenge arises if you find it difficult to provide technical support while managing core operations. However, research shows 59% of companies outsource to lower operational costs. Technical support outsourcing allows your business to benefit from the expertise of a third-party provider that can help manage technical issues.

Outsourcing 52

Outsourcing Reduced Overhead BPO Nearshoring 52

Automation Anywhere

AUGUST 19, 2022

The front office represents the customer-facing roles of a company — sales, customer service, field marketing, and advisory service experts. For example, in an investment bank , the front-office departments consist of sales, investment banking, private equity, equity research trading, and wealth management.

Automation 145

Automation Sales Robotics Process Automation Human Resources 145

Offshore India Data Entry

APRIL 24, 2024

This growth is driven by the increasing demand for outsourcing business processes, as companies seek to improve efficiency, reduce costs, and enhance customer experience. The global BPO market is projected to reach $435.8 billion by 2028, growing at a CAGR of 10.5% from 2020 to 2028.

BPO 52

BPO Data Entry Business Process Outsourcing Offshoring 52

Simplr

DECEMBER 12, 2022

The Quick Service Restaurant (QSR) and Fast Casual Restaurant industries have been completely transformed in the past three years– from the ordering experience to the way food arrives on our plates. But the questions—and challenges—remain: how satisfied are your customers with that chatbot experience?

Service 98

Service Customer Service Reduced Costs Research 98

IBM Services

FEBRUARY 15, 2024

Customers and partners that interact with your business, as well as the employees who engage them, all expect a modern, digital experience. According to the Salesforce Report, nearly 90% Of buyers say the experience a company provides matters as much as products or services. Personalize the user experience for hyper-relevance.

Out-Tasking 75

Out-Tasking Sales Administrative Research 75

Everest Group

SEPTEMBER 6, 2023

Customer Experience Management (CXM) Services After an unprecedented rebound in 2021, the global Customer Experience Management (CXM) outsourcing market experienced a relative slowdown in 2022 due to macro-economic challenges and concerns about market downturns leading to a deceleration in new deals.

Management 64

Management Service Outsourcing Marketing 64

Magellan Solutions

FEBRUARY 14, 2024

This improves customer satisfaction. Improved customer service – Outsourced centers handle high call volumes extremely efficiently, reducing hold times. Latest technology – Large outsourcers invest heavily in analytics, CRM, speech recognition, and other tools to optimize the patient experience and provider operations.

Call Center 98

Call Center Healthcare Outsourcing Insurance 98

The Hackett Group

OCTOBER 6, 2023

Miami, FL — October 6, 2023 — Digital World Class ® technology organizations deliver far greater value than their peers and are more resilient and better able to navigate uncertainty, while also spending 18% less and operating with 27% fewer staff, according to new research from The Hackett Group , Inc. NASDAQ: HCKT).

Advisory 105

Advisory Research Labor Costs Streamline Operations 105

Simplr

NOVEMBER 21, 2022

Research shows that 89% of companies that lead with customer experience (CX) perform better financially than their competition. Brands that excel in CX promote a customer-centric culture and adopt inclusive approaches to CX that encompass all departments. Why CX Is Important. ” Priority #1: Break Down Silos.

Human Resources 93

Human Resources Customer Support Collaborations Research 93

IBM Services

JANUARY 3, 2024

Enormous strides are taking place to adopt this technology to positively impact daily experiences as individuals and consumers. So much attention has been given to LLMs as a catalyst for enhanced generative AI chat capabilities that not many are talking about how it can be applied to voice-based conversational experiences.

Out-Tasking 109

Out-Tasking Analytics Research Management 109

Perficient Digital Transformation

DECEMBER 9, 2021

Liz Miller, Principal Analyst from Constellation Research moderated the three-day virtual event in Malibu, California. HCL Digital Experience provides enterprise clients with “superpowers” to solve urgent problems. HCL Digital Experience provides one secure platform so clients don’t have to use multiple platforms to succeed.

Research 124

Research Healthcare Human Resources Analytics 124

IBM Services

JANUARY 16, 2024

Successful companies fuse product development practices with overarching business strategies to ensure sustainable innovations that will resonate efficiently and sustainably with customers—both in existing markets and among new target audiences. During this phase, cross-collaborative efforts should focus on ideation and iteration.

Engineering 83

Engineering Manufacturing Collaborations Research 83

Perficient Digital Transformation

JULY 5, 2022

The world and the digital experiences that connect us are more than words and images, zeroes and ones. It only takes one jarring or culturally insensitive experience to give a customer the impression that you don’t know them, or worse- you don’t care. They’re ideas. Traditions. Expectations. ASK QUESTIONS.

Research 111

Research Government Design Marketing 111

Everest Group

SEPTEMBER 14, 2023

As the DAP market continues to mature, it is expanding its scope beyond adoption to address a wider range of business use cases such as change management, optimized software spending, data integrity, enterprise-wide search, and enhanced customer and employee experiences.

Pharmaceuticals 98

Pharmaceuticals Human Resources Insurance Marketing 98

The Hackett Group

FEBRUARY 28, 2024

The research found that customer requirements are one factor driving vendor innovation, and integration of artificial intelligence (AI) is a clear focus of leading software providers in their efforts to deliver productivity improvements and greater insight. NASDAQ: HCKT).

Software 59

Software Management Research Finance 59

IBM Services

NOVEMBER 20, 2023

We are thrilled to share that IBM is named a Leader in the most recent Gartner® Magic Quadrant™ for Access Management. They are increasingly working across multi-cloud environments and tools — each of which provides their own set of identity and access management (IAM) capabilities to manage.

Management 74

Management Research Flexibility Design 74

Mattsen Kumar

OCTOBER 12, 2023

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

Customer Service 84

Customer Service Outsourcing Robotics Process Automation Service 84

Everest Group

DECEMBER 15, 2023

Low-code Technology Providers in Insurance – Products In recent years, insurance enterprises have embarked on a modernization spree to improve the experience for both customers and stakeholders.

Insurance 97

Insurance Manufacturing Research Marketing 97

Amzur

JANUARY 10, 2024

Regardless of the size and scale of businesses, AI implementation rates have skyrocketed in recent years, transforming the way organizations look at their business data and use it for a better customer experience and internal operational productivity. This can help businesses research and develop problem-specific solutions.

Data Entry 105

Data Entry Right-Sizing Robotics Process Automation Automation 105

Everest Group

SEPTEMBER 13, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. How are Leading Organizations Delivering Exceptional Customer Experience? Our Thinking. Learn More.

Management 64

Management Service Research Analytics 64

Everest Group

NOVEMBER 10, 2023

Webinar Realize your Embedded Finance and Lifestyle Banking strategy November 16, 2023 8:00 AM PT | 11 AM ET Join Everest Group Practice Director Kriti Seth in this upcoming webinar to discover how innovative platforms empower financial institutions to navigate the evolving banking regulatory landscape and revolutionize customer experiences.

Banking 64

Banking Finance Insurance Regulations 64

IBM Services

JANUARY 25, 2024

Business leaders are eager to redesign their business strategies to better serve customers, patients, employees, partners or citizens more efficiently and improve the overall experience. Learn the principles of trust and transparency recommended by IBM for organizations to responsibly integrate AI into their operations.

Human Resources 105

Human Resources Government Jobbing Research 105

Influx

MARCH 11, 2024

We spoke with Bernadette, Influx’s Implementation Director who’s been with us for 7+ years, to help you navigate through pre/post-sales support and master the end-to-end customer service experience. Bernadette nails it on the head… The main goal of pre-sales is brand loyalty, increased conversions, and boosting the customer experience.

Customer Support 52

Customer Support Sales Customer Service Flexibility 52