31 West

FEBRUARY 23, 2023

Contact centers are usually the intermediary between companies and their customers. Their main purpose is to help customers interact with products and services, provide useful information, and assist in sales or technical issues (among others). Best Practices for Customers 1.

Call Center 130

Call Center Customer Service Research Out-Tasking 130

Magellan Solutions

JULY 13, 2023

All these allow you to entice your customers to choose your business over your competitors. This will enable you to turn them into paying customers. Lead Capture AI enhances lead capturing by automating and optimizing data-gathering, customer interaction, and other related processes.

Sales 98

Sales Automation Marketing Analytics 98

Blue Ocean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

Contact Center Outsourcing 59

Contact Center Outsourcing Sales Customer Service Insurance 59

Intugo

MARCH 10, 2023

Contact Centers in Mexico Provide a Competitive Advantage Over the last several decades, contact centers in Mexico have become synonymous with excellence. This is not surprising, considering the efforts in Mexico by contact center professionals, the industry as a whole, and some support provided by governmental entities.

Nearshoring 98

Nearshoring Human Resources Outsourcing Offshoring 98

Worldwide Call Centers

MAY 17, 2023

Five Contact Center Outsourcing Mistakes The contact center is one of the most important departments in any organization. Contact center agents have the most direct connection with your customers, the people who ultimately determine whether your business succeeds or fails.

Contact Center Outsourcing 98

Contact Center Outsourcing Call Center Outsourcing Customer Support 98

Perficient Digital Transformation

MARCH 28, 2022

As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed. Our team has been hard at work developing this native Amazon Connect chatbot for Microsoft Teams that allows Teams users to interact seamlessly with contact center agents.

Administrative 139

Administrative Flexibility Managed Services Software 139

Magellan Solutions

APRIL 25, 2024

This includes services troubleshooting software and hardware issues, guiding customers through installations, and handling any customer service inquiries related to technical matters. What do my customers need specifically? Improved Customer Satisfaction. Should You Outsource Tech Support? 24/7 Availability.

Outsourcing 52

Outsourcing Reduced Overhead BPO Nearshoring 52

Everest Group

APRIL 26, 2024

Life sciences enterprises are undergoing a generational shift, transitioning from outdated legacy customer relationship management (CRM) systems to modern Customer Experience Platforms (CXP). Reach out to us to discuss this topic further.

Pharmaceuticals 64

Pharmaceuticals Analytics Sourcing Healthcare 64

Magellan Solutions

APRIL 11, 2024

million online stores on Shopify , excellent customer service is crucial to standing out. With Shopify telephone support, you can elevate your customer experience and ensure shopper satisfaction, making your store a preferred choice among millions of others. Hey there, fellow Shopify merchants! With over 1.75

BPO 95

BPO E-Commerce Service Order Management 95

Worldwide Call Centers

MARCH 16, 2023

When business is booming and call volume is increasing, you may find that dedicating more call center agents to handling customer contact has an adverse effect on your fulfillment or production operations. Call centers are typically bigger, more advanced operations that focus on Inbound Customer Support and Outbound Sales.

Call Center 52

Call Center E-Commerce Offshoring Outsourcing 52

Magellan Solutions

MAY 15, 2023

Excellent customer service can lead to a more powerful sales funnel, which means more customers and business revenue. Everyone can share a horror story about poor customer service. HubSpot Research also reported that 93 percent of customers would likely make repeat purchases with brands offering excellent customer service.

Service 98

Service Reduced Overhead BPO Customer Support 98

Magellan Solutions

APRIL 8, 2024

Do you know what the challenging part of a customer service representative’s role is? Pacifying an angry customer! Dealing with an irate customer is a valuable skill that each one must possess. But there’s a silver lining in dealing with such customers. Why Apology Matters in Customer Service?

Customer Service 52

Customer Service Call Center Accounting Outsourcing 52

Amzur

APRIL 23, 2024

While a generic ERP might force you to change how you work, NetSuite customization puts the power back in your hands. Let’s explore some of the key benefits NetSuite customization offers. Improved Efficiency One of the biggest benefits of customizing NetSuite is that it makes your business much more efficient.

E-Commerce 101

E-Commerce Out-Tasking Inventory Management Data Entry 101

Magellan Solutions

FEBRUARY 14, 2024

In recent years, the US healthcare industry has significantly increased its reliance on healthcare call center outsourcing companies to enhance patient care and operational efficiency. This improves customer satisfaction. TALK TO US! Contact us today for more information. contact-form-7]

Call Center 98

Call Center Healthcare Outsourcing Insurance 98

Magellan Solutions

JANUARY 29, 2024

Did you know that the Philippine BPO industry is projected to hit US$37.87 Explore with us the fascinating history, current developments, and prospects of Magellan Solutions. Shift in Vision and Office Dynamics: Chua takes us back, recalling, “Our original vision involved partnering with a U.S.-based based call center.

BPO 98

BPO Call Center Business Process Outsourcing Outsourcing 98

Magellan Solutions

SEPTEMBER 14, 2023

Are you looking for ways to keep your customers engaged with your business? 75% of customers prefer contacting customer service via phone , according to a survey conducted by Zendesk. In today’s business environment, customer engagement plays a role in achieving success. It enhances the customer experience.

Service 98

Service Call Center Customer Support Customer Service 98

Perficient Digital Transformation

JULY 25, 2022

HCOs must prioritize, protect, and continuously improve the customer experience to achieve member satisfaction and retention. Our payer client believed they could achieve this necessary improvement by assessing contact center agent knowledge. Improving contact center experiences to enhance customer and agent satisfaction and retention.

Call Center 110

Call Center Healthcare Insurance Analytics 110

Perficient Digital Transformation

DECEMBER 21, 2023

Contact centers and customer support platforms have historically been managed as part of an organization’s telephony department. There are three types of solutions, Commercial off-the-shelf (COTS) Highly configurable Highly customizable Most customers want and need a solution that meets their exact requirements.

Software 52

Software Flexibility Management Customer Support 52

Worldwide Call Centers

MARCH 16, 2023

Five Reasons to Outsource Your Customer Support Business is growing and your management team is balancing customer satisfaction with maintaining margins. Your goal is to provide effective customer support to your customers while keeping your costs low. Here are five reasons to outsource your customer support: 1.)

Customer Support 98

Customer Support Outsourcing Call Center Professional Outsourcing 98

Simplr

AUGUST 31, 2022

The contact center has become a vital organ for many organizations. Having control over customer experience means that what happens there impacts everything—Net Promoter Scores / reviews, sales, revenues, even the very ability of the company to compete! But not every contact center is up to the task. Gut check time.

Call Center 98

Call Center BPO Offshoring Outsourcing 98

Worldwide Call Centers

MARCH 16, 2023

It’s starting to feel like spring – the sun is shining, the temperatures are warming, and companies everywhere are cleansing their customer data! Clear out duplicates Duplicate records decrease efficiency and increase customer annoyance exponentially. Below are three tips to get started on your spring data cleansing.

Call Center 98

Call Center Research Outsourcing Customer Support 98

Magellan Solutions

DECEMBER 4, 2023

Step into a world where excellence is guaranteed, and the journey begins with us. A pursuit of perfection drives us. The Technology Advantage: 24/7 Contact Center Integration The 24/7 contact center is more than just necessary; it’s a game-changer. Stay ahead in guest communication with us. Read along!

Management 52

Management Analytics Service Customer Service 52

Worldwide Call Centers

MARCH 16, 2023

Four Ways to Effectively Scale Your Customer Support Call Centers While many companies are already focused on multichannel customer support, they often struggle to balance productivity, scaling, and maintaining a great customer experience. When your customers can find their own answers quickly and easily, everybody wins.

Customer Support 98

Customer Support Call Center Collaborations Automation 98

Perficient Digital Transformation

JANUARY 31, 2024

Similarly, Customer Experience professionals looking to uplevel consumer engagement and redefine what’s possible looked to AI and Machine Learning to build new experiences. Today, CX and UX teams create predictive, adaptive, and intuitive experiences that act in ways that delight and amaze customers. Contact us.

Retail 98

Retail Customer Service Design Efficiency 98

Perficient Digital Transformation

FEBRUARY 7, 2022

Today, many businesses depend on Microsoft Teams for internal communications and Amazon Connect for their contact center, making it challenging for agents to accept queued calls and simultaneously answer internal calls in Teams. Additionally, it could affect the response rate, which is an important KPI for contact center supervisors.

Administrative 116

Administrative Sales Flexibility Service 116

Worldwide Call Centers

MARCH 16, 2023

Improving Customer Support through Social Media How does your contact center deliver exceptional customer support? Do you ensure that no customer waits on hold longer than three minutes? Are you giving your support agents the freedom to improvise each call to meet customer needs?

Call Center 98

Call Center Customer Support Outsourcing Service 98

Amzur

MARCH 6, 2024

Automating routine tasks: AI handles repetitive data entry, invoice processing, and customer service interactions, freeing up human employees for higher-value tasks like creativity, problem-solving, and strategic thinking. Contact us to discuss how we can collaborate to achieve your business goals. Read the Case Study!

Efficiency 100

Efficiency Automation Collaborations Data Entry 100

Magellan Solutions

MAY 21, 2023

Are you ready to make your brand more appealing to diverse customers ? Businesses deal with different types of customers every day, including those with foreign languages, such as Spanish, Chinese, Arabic, Korean, etc. Bilingual Answering Services are a type of customer service that involves bilingual customer service agents.

Service 98

Service Call Center Customer Service BPO 98

Perficient Digital Transformation

FEBRUARY 14, 2023

For healthcare and life science organizations, the folks on the front lines manning the phones, answering customer questions and solving issues make a major impact on the patient experience. How much should you love customer care? Let us count the ways. Marketing: Customer care is a natural extension of your marketing team.

Healthcare 111

Healthcare Sales Customer Service Marketing 111

Magellan Solutions

APRIL 2, 2024

With adaptability and client relationships girded in, they offer customized Data Entry Services to meet SME-specific needs. Their solutions are framed so that there will be no interruption in the operation of the services, and at the same time, the customers will experience the best service. TALK TO US!

Data Entry 52

Data Entry BPO Right-Sizing Call Center 52

Magellan Solutions

AUGUST 10, 2023

Social Media Listening and Sentiment Analysis In real-time, you can use AI-powered social media listening tools to monitor brand mentions, customer conversations, and industry trends. AI algorithms can analyze and interpret customer sentiments and feedback, providing valuable insights into customer preferences and pain points.

Automation 98

Automation Efficiency Marketing Customer Support 98

Magellan Solutions

NOVEMBER 3, 2023

However, despite their previous experiences, business owners face challenges managing the influx of customers and orders. If businesses fail to plan for the busy holiday season properly, they risk losing out on sales and the chance to build positive relationships with their customers. Contact us now! TALK TO US!

Service 52

Service Call Center Customer Service BPO 52

IBM Services

NOVEMBER 7, 2023

Maximo ManagePlus highlights IBM Consulting Maximo ManagePlus provides: Network planning, build, and operation IBM Consulting provisions, manages, and operates your MAS environment on Azure Key Benefits of running Maximo Application Suite on the Microsoft Azure Platform Flexibility Customize the MAS application per the needs of your enterprise.

Reduced Costs 102

Reduced Costs Automation Flexibility Management 102

CGS Inc

APRIL 5, 2024

Leverage CGS's award-winning expertise in crafting custom learning experiences and implementing scalable Immersive Learning as a Service (ILaaS) and solutions. Proven Results: Drive effective custom corporate training with a focus on engagement, knowledge retention and customization.

Engineering 40

Engineering Design Collaborations Management 40

Magellan Solutions

MARCH 5, 2023

As a business expands, it often needs to broaden its product lines and services just to meet the increasing demands of its customers. Among them are customer expectations, performance metrics, issues with the service, performance levels, and abandonment rate. A part of this metric is how the agent acknowledges the customer’s concern.

Service 98

Service Administrative Outsourcing Right-Sizing 98

IBM Services

NOVEMBER 6, 2023

And with SMBs representing 44% of the US GDP , they cannot be ignored. By adopting these 4 best practices to invest in the right technology and leverage the most recent advances in generative AI , enterprises can unlock unique services for SMB customers. Generative AI tools like IBM watsonx.ai Generative AI tools like IBM watsonx.ai

Administrative 111

Administrative Sourcing Efficiency Sales 111

Premier BPO

OCTOBER 3, 2023

Event Information: – Event Name: ICMI Contact Center Expo – Date: October 16 th – 19 th , 2023 – Location: Orlando, FL, Loews Royal Pacific Resort Join Premier BPO – Your Trusted Outsourcing Partner: At ICMI Contact Center Expo, you’ll have the chance to meet our team of outsourcing specialists.

BPO 52

BPO Co-Sourcing Outsourcing Customer Service 52