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Evolutionary Journeys in BPO Excellence: A Dialogue with Magellan Solutions’ Visionary

Magellan Solutions

I will focus on the strategic decisions and leadership philosophy that have made Magellan a leader in the BPO industry. Setback to Strengthened Purpose: Chua reflects on a significant moment, “Facing a significant income drop in 2012 because of the departure of our client, a Fortune 500 company. Success is a shared triumph.”

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The Gift Of Real Team Work In Call Centers

Redial

As much as sometimes, the “if you want a thing done well, do it yourself” quote sounds attractive, it only means something is wrong in either the leadership or overall teamwork. Maybe it’s a word that usually gets thrown at your office or company, but do you really know the gift of real teamwork?

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Let’s Connect at the Puerto Rico CIO & IT Leadership Conference

Perficient Digital Transformation

Let’s Connect at the Puerto Rico CIO & IT Leadership Conference From October 12, 2023 to October 13, 2023, we will have several Perficient colleagues at the Puerto Rico IT Cluster’s CIO & IT Leadership conference to support companies in the region as they continue to transform through digital technology.

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Suspend Reality – 6 Steps to Move from Fantasy to Execution

Perficient Digital Transformation

Why have many company cultures allowed themselves to be so buttoned up and restrictive? If the team believes that there is a constraint keeping them from pursuing a path, then imagine a world where that is not the case. Commit Creative Time for Teams Leadership then must agree to teams or departments investing time toward creativity.

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The 2021 Global Employee Survey

A total of 63 percent of companies will make remote work a permanent fixture following the global pandemic. Additionally, company leaders will play a crucial role in delivering a positive employee experience, as strong leadership directly correlated with employee loyalty and retention.

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Raya Customer Experience Announces Appointment of Alaa ElKhishen as Chief Executive Officer

Raya Contact Center

Cairo, Egypt, 17th of April 2024: Raya Customer Experience (RCX), a leading BPO company, is pleased to announce the appointment of Alaa ElKhishen as its new Chief Executive Officer (CEO), effective April 2024. Our end-to-end customer experience journey is supported by the latest technology and the most skilled and passionate people.

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Four tech leadership lessons from the Manhattan Project

The Scalers

To my surprise, Oppenheimer focuses on and follows the figure of the scientist, his management of the Manhattan Project and the team he led to success. When I chat about leadership with fellow CEOs and CTOs in the tech world, we all agree one of the decisive moments in our careers was the first business crisis we tackled.