Remove Co-Sourcing Remove Efficiency Remove Engineering Remove Service
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The Azure Well Architected Framework: Performance Efficiency Pillar

Perficient Digital Transformation

A group of five pillars encompassing Reliability, Security, Cost Optimization, Operational Excellence, and Performance Efficiency. Cost Optimization must be balanced against Performance Efficiency. Conversely, Operational Excellence may complement and enhance Performance Efficiency. ” ~ David Allen.

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Turn Your Contact Center Into a Revenue Center

Perficient Digital Transformation

When will the service technician arrive? These are all common questions lobbed into customer service centers. Modern Contact Center as a Service (CCaaS) solutions provide agent co-browse capabilities to let agents see the same view of your website or mobile app that your customer sees. Where’s my order?

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Watsonx: a game changer for embedding generative AI into commercial solutions

IBM Services

offers intuitive tooling for powerful foundation models; watsonx.data enables compute-efficient, scalable workloads wherever data resides; and the third component, watsonx.governance , provides guardrails essential to responsible implementation. Customer service has leapfrogged other functions to become CEOs’ top generative AI priority.

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3 Generative AI Use Cases in Information Services

3Pillar Global

Information services companies, then, have a unique level of AI readiness which gives them a highly competitive edge. How should information services companies think about AI? To succeed in the modern digital economy, information services companies must take AI seriously. But what does this mean for your business specifically?

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Sensors, signals and synergy: Enhancing Downer’s data exploration with IBM

IBM Services

Downer, a leading provider of integrated services in Australia and New Zealand, considers itself a guardian of the elaborate transportation matrix, and it continually seeks to enhance its operational efficiency. functionality (deployed on IBM Cloud®), making anomaly detection more efficient.

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The Battle Unfolds: MGAs as the Next Frontier for InsurTechs, Services, and Technology Providers

Everest Group

In this challenging environment, MGAs need to demonstrate steadfast strategic underwriting prowess, build a solid business case heavily focused on cost optimization, and exhibit excellent data and engineering capabilities. Simultaneously, they are seeking to enhance operational efficiencies and carve out a larger market share.

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The Generative AI Gold Rush: Tailored Strategies of Leading Hyperscalers

Zinnov

Meta, uncharacteristically leveraging hyperscaler partners, then announced their own large language model (LLM), which is open-source and free for enterprises and consumers alike. This allowed Google engineers to build an extensive IP privacy protection system – a different focus than ChatGPT.