BPO Outsourcing Trends in 2023: What Should We Expect?
Customer Serv Outsource Smarter
DECEMBER 16, 2022
During the COVID surge of 2020, the primary focus for BPOs was a rapid shift to work-at-home with a massive investment in remote architecture, training, systems, security, and agent collaboration tools. Impact sourcing can also help eliminate disadvantages through diversity and closing the gender gap with equal pay.
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