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Elevating Customer Experience through Data-Driven Excellence | Blog

Everest Group

AI takes CX a step further with instant support from chatbots, personalized recommendations, and task automation. While using CX D&A and AI has noticeably progressed, the potential for more comprehensive adoption of advanced analytics, such as predictive and prescriptive models, remains untapped.

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5 Ways AI-Powered Contact Centers are Transforming the Public Sector

Capgemini

Capgemini works with public sector agencies to deploy chatbots on Amazon Connect. These chatbots use natural language processing to quickly provide accurate information to constituents. Instead of spending time tracking down information, agents can deploy chatbots to find answers and resolve a caller’s needs quickly.

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Auditing ChatGPT – part I

Capgemini

At the core of this chatbot lies the GPT-4 language model (or GPT-3.5 By deploying its technology in the form of an accessible chatbot (ChatGPT) with a simple interface, OpenAI has made it possible for everyone to utilize this powerful language model’s capabilities. for the free version), developed by OpenAI.

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Operationalizing AI innovation through delivery

Capgemini

Enhancing T&E processing Capgemini has developed a smart chatbot for a leading global provider of pulp and paper products. If people have a query the system can’t handle, the chatbot advises them who they need to contact and how, and advises them about what information they’ll need to provide to get the issue resolved.

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The #1 Challenge Facing Public Sector Contact Centers Today, and How to Solve It

Capgemini

These solutions also offer chatbots and self-service features that enable constituents to solve their needs on their own, reducing call volume and providing much-needed relief to a workforce that’s already strapped for time and resources. For further information, please see our Privacy Notice. We will get back to you.

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The synergy of generative AI and sustainable investing

Capgemini

Nasdaq’s case exemplifies this, with AI automating ESG-related data analysis and engaging stakeholders through AI-driven chatbots and virtual assistants. For further information, please see our Privacy Notice. For further information, please see our Privacy Notice. We will get back to you. Please try again.

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Auditing ChatGPT – part II

Capgemini

It’s also worth watching out for data leaks via free chatbots (e.g., On the dimension of being explainable, the previously mentioned solution of the Chatbot citing its sources responds to this problem, to a certain degree. For further information, please see our Privacy Notice. on the free version of ChatGPT).