BPO Government Labor Costs Outsourcing Operations 
NoonDalton
FEBRUARY 5, 2024
Nearshoring refers to outsourcing tasks or services to companies in nearby countries or regions, typically within the same geographical area or time zone. This strategy is typically driven by factors such as lower labor costs, access to specialized skills, or market expansion opportunities.
Everest Group
SEPTEMBER 14, 2023
As enterprises look to mitigate concentration risks by diversifying their contact center presence and further tap advantages such as cost arbitrage, diverse talent, and rapid technological advancements, businesses find Africa increasingly attractive for CX delivery.
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