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Do You Care Where Your Workforce Is?

NoonDalton

Nearshoring refers to outsourcing tasks or services to companies in nearby countries or regions, typically within the same geographical area or time zone. This can include services such as customer support, IT services, or back-office functions. Benefits of Outsourcing to the Philippines : a.

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Exploring South Africa’s CX Services Potential: Your Gateway to Exceptional Customer Experiences

Everest Group

English is the primary language utilized for BPO services in Cape Town, although there is also a significant Afrikaans-speaking population. Its skilled and diverse workforce, supported by reputable universities, makes it an appealing choice for outsourcing, accounting for 13% of South Africa’s contact center jobs.

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Expanding Your Business With Multilingual Call Centers

Magellan Solutions

These call center agents can provide contact center services or technical support services in multiple languages and can communicate with native speakers with ease. To have your own multilingual call center, you can either hire your own agents or outsource to a BPO company.