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Decoding Quantum Computing: Uncovering its Potential Impact and Opportunities, Part I | Blog

Everest Group

With their exceptional computing prowess, quantum computers have the potential to revolutionize various sectors by expediting complex problem-solving. In this first blog of our two-part series, we delve into quantum computer types, opportunities for businesses and IT service providers, and their impact on modern cryptographic algorithms.

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The Generative AI Revolution: Transforming Customer Experience Management | Blog

Everest Group

Generative Artificial Intelligence (AI) is poised to revolutionize customer experience management (CXM) by creating personalized, empathetic, and more fulfilling experiences that drive brand loyalty and business growth. Learn more on this topic in the webinar, The Generative AI Advantage in Enterprise CXM Operations.

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Using generative AI to accelerate product innovation

IBM Services

We’ll discuss select high-impact product use cases that demonstrate the potential of AI to revolutionize the way we develop, market and deliver products to customers. Addressing customer inquiries with an AI-driven chatbot ChatGPT distinguished itself as the first publicly accessible GenAI-powered virtual chatbot.

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Leveraging Strategic Partnerships to Unlock the Potential of Gen AI in Customer Experience Management | Blog

Everest Group

By strategically partnering with third-party providers, enterprises can fully harness the potential of gen AI in customer experience management. Enterprises highlighted personalized interactions, cost reduction, and operational efficiency as the top three drivers for gen AI adoption. Let’s explore this further.

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5 Trends to Look Out for in the Banking Business

Redial

Is no news that the banking and finance industry ae facing some constant needs to adapt and continue to offer modern solutions. Driven by technological advancements, changing customer expectations, and regulatory developments which are only a few of the biggest elements to consider. And will continue to do it.

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Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2023

Everest Group

Customer Experience Management (CXM) Services After an unprecedented rebound in 2021, the global Customer Experience Management (CXM) outsourcing market experienced a relative slowdown in 2022 due to macro-economic challenges and concerns about market downturns leading to a deceleration in new deals.

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Six Key Takeaways from the Unisys Analyst and Advisor Event | Blog

Everest Group

The 2023 Unisys Analyst and Advisor Event provided a platform to showcase the company’s commitment to innovation and forward-thinking approach, exemplified by its new branding image in the IT services sector released last year. The company’s digital workplace strategy emerged as one of the key themes attracting our attention.