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Six Common Challenges Customer Experience (CX) Leaders Face | Blog

Everest Group

Learn what issues keep customer experience officers ( CXOs) up at night in this blog. They realize data will help them identify ways to improve the experience and lower contact volumes, ultimately improving customer satisfaction and reducing cost.

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Generative AI in Retail and CPG: Revolutionizing Operations and Customer Experience | Blog

Everest Group

Generative Artificial Intelligence (GAI) can transform multiple facets of retail and consumer packaged goods (CPG) industries, from product development and digital commerce to sales and marketing, supply chain, and in-store operations. Explore GAI’s exciting future in this blog. Contact us to speak to an analyst on this topic.

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Unleashing IT Industry Growth Potential with Asset-Based Business Models | Blog

Everest Group

How do we train sales teams to pivot to products from services? How do we select the products that can help drive long-term growth? Should we build or buy them? How does this approach change our talent model? Do we need a team of product specialists? How will this impact internal collaboration?

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How to keep your operations costs low 

Redial

In this blog post, we will show how BPO can help companies keep operational costs low , and how nearshore investment can be a cost-effective option. One of the main benefits of BPO is that it helps companies identify areas where they can reduce operational costs. This can reduce labor costs and improve efficiency.

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SaaS Marketplaces: Opportunities for Technology and Consulting Services Providers | Blog

Everest Group

Learn more about the growth areas for service providers and the promising future outlook for SaaS marketplace solutions in this blog. The following three broad opportunities exist for service providers: Enterprise guide: Most B2B sales continue to be traditional. SaaS marketplaces are one more addition to this journey.

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Strategies for Customer Experience (CX) Success in an Uncertain World | Webinar

Everest Group

However, the CX market is now facing a new set of challenges influenced by the increasing need to provide differentiated experiences to customers – while managing mandates to reduce costs. What is the CX industry outlook for 2023 and how can enterprises reduce costs?

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How Kubota is changing the status quo in agriculture and sustainability with technology

IBM Services

Since its deployment, the field has already seen the amount of time spent on administrative work reduced considerably. Since its deployment, the field has already seen the amount of time spent on administrative work reduced considerably. This will reduce costs by being more efficient on their data.