Redial

JUNE 28, 2023

In this blog post, we will explore why constant training is vital for call center teams and why it should be seen as a positive rather than a negative practice. Training programs can focus on a variety of areas, including effective communication, active listening, problem-solving, and conflict resolution.

Call Center 130

Call Center Jobbing Marketing Efficiency 130

Redial

OCTOBER 24, 2022

We all (or should) have as a main objective, develop a work culture that encourages the general well-being of employees. The employee will always be the basis of production, and production is what will give the company results and, indeed, a return on investment if the conditions in which they find themselves are appropriate.

BPO 100

BPO Jobbing Business Process Outsourcing Management 100

Everest Group

OCTOBER 23, 2023

Learn why GBS leaders must begin implementing change management strategies today, starting with a comprehensive 12-step program. Step 3: Rethink the scope of change management Expand change management to encompass communication, branding, business engagement, and stakeholder management as well as user and business support.

Global Business Services 64

Global Business Services Management Service Research 64

IBM Services

NOVEMBER 20, 2023

Advanced organizations know their greatest assets are their employees. However, keeping employees happy and engaged can be challenging, especially when considering available resources and the need to meet other organizational goals. Doing so creates a halo for the organization to be known as an “employer brand.”

Management 105

Management Jobbing Human Resources Cost Control 105

Redial

JUNE 21, 2023

We all know about customer experience, and we might also know what to consider for an employee journey or life cycle. But what if we mix these two concepts and reflect on the experience our employees go through. So, there is not enough to assume what our employees would like.

Jobbing 100

Jobbing Flexibility Collaborations Accounting 100

Redial

SEPTEMBER 20, 2023

Work stress is a common issue that many employees face not only in demanding work environments, but they can also appear if a team member doesn’t recognize stress signs that can be produced by personal issues. Following considerable data, like the 80% of reported employees with stress, confirmed by The American Institute Of Stress.

Human Resources 100

Human Resources Jobbing Management Business Process Outsourcing 100

Groove Technology

FEBRUARY 21, 2022

According to a survey from ClearCompany, 68% of employees say training and development is the company’s most important policy. The research from go2HR showed that 40% of employees with poor training would leave the company within the first year. What is Employee Development? Better employee performance.

Jobbing 130

Jobbing Collaborations Research Customer Service 130

Everest Group

SEPTEMBER 14, 2023

While ensuring that information is relayed throughout the enterprise at the outset of periods of change is indeed essential, this approach often lacks a comprehensive strategy, monitoring mechanisms, and effective change management engagement practices.

Management 59

Management Global Business Services Right-Sizing Research 59

Everest Group

AUGUST 29, 2022

Learn how to build a holistic framework of best practices for technology, the business, and agents to shape contact center security in this blog. Set up an employee exit strategy that addresses how the company will enforce the removal of access tokens, e-mail access, data and other proprietary applications and information. .

Cybersecurity 52

Cybersecurity Software Inventory Management Regulations 52

IBM Services

NOVEMBER 30, 2023

Ever since the pandemic changed the corporate world, organizations have rededicated themselves to excelling at employee experience strategy. It usually involves executives and HR leaders producing a strong and employee-centric company culture, employee engagement and performance management in coordination with each other.

Human Resources 104

Human Resources Jobbing Healthcare Management 104

Everest Group

SEPTEMBER 14, 2023

While ensuring that information is relayed throughout the enterprise at the outset of periods of change is indeed essential, this approach often lacks a comprehensive strategy, monitoring mechanisms, and effective change management engagement practices.

Management 52

Management Global Business Services Right-Sizing Research 52

Everest Group

AUGUST 9, 2023

Let’s delve into this question in this blog. Face-scanning machines warmly greeted employees at the entrance, lush greenery adorned office walls, breathing life into the space, and solar panels powered the entire establishment. Contact us to learn more about popular global services locations.

Pharmaceuticals 52

Pharmaceuticals Service Robotics Process Automation Government 52

IBM Services

JANUARY 17, 2024

Through the IBM Sustainability Accelerator , a pro-bono social impact program, IBM volunteers donate their time, energy and expertise to help create lasting impact in communities around the world. And Takahito Motonaga is one IBMer making a difference in the community where he grew up: Miyakojima City, Okinawa, Japan.

Engineering 90

Engineering Collaborations Sourcing Design 90

Groove Technology

JULY 11, 2022

Employee engagement is a company approach that focuses on creating the right conditions for all employees to contribute daily. Employees must be committed to the core principles and goals of their organization. Engagement may be greatly fostered and increased. What is the importance of engagement?

Jobbing 130

Jobbing Flexibility Out-Tasking Human Resources 130

Hyland

AUGUST 12, 2022

The scene: It’s the middle of summer in Cleveland, and a group of Hyland employees is walking into BigHearted Blooms , a Cleveland-based nonprofit that collects and delivers recycled flowers. When the program started, it began with one organization,” said Tracy Petrakis, Hyland’s program manager for Community Engagement.

Service 98

Service Collaborations Efficiency Management 98

Hyland

NOVEMBER 29, 2022

Every November, we gear up for yet another season of our annual holiday giving program where the generosity of our employees shines bright. This is a special time of year when the organizations that mean the most to our employees can benefit in a huge way. Hyland employees show they care all year. Supported 388 causes.

Design 98

Design Service 98

Groove Technology

JUNE 18, 2022

Unfortunately, far too many employees and managers regard training as tedious or unnecessary. And, let’s face it, employee training can be tedious if the wrong types of training method are used for the topic or issues at hand. Social isolation is prevented through engagement with trainers and other staff directly.

Collaborations 130

Collaborations Jobbing Retail Software 130

Everest Group

OCTOBER 11, 2022

Open banking – a system that provides third-party access to financial data through application programming interfaces (APIs) – has unlocked digital financial innovation and disruption. Follow our webinars and blogs to learn more about upcoming technologies and trends. Read on for more on our latest open banking research. .

Banking 59

Banking Finance Research Accounting 59

Zinnov

MARCH 9, 2024

As employees set up makeshift home offices, mixing their work and personal lives, it became clear that the old way of handling Employee Benefits wasn’t enough anymore. The decisions they make regarding Employee Benefits will have far-reaching implications for their ability to attract and retain top talent in the new normal.

Flexibility 52

Flexibility Insurance Jobbing Design 52

Hyland

JUNE 16, 2022

In this piece: 11 tips for leading a successful cybersecurity program. How should we measure cybersecurity program success? The answer: A robust, end-to-end cybersecurity program is essential for mitigating the risk of attack and preparing for future ones. 11 tips for leading a successful cybersecurity program.

Cybersecurity 98

Cybersecurity Management Healthcare Collaborations 98

Everest Group

JULY 19, 2023

The initiative emphasizes innovation and new technology solutions, increasing brand awareness and customer engagement. Unisys has implemented a targeted organizational change management program for customers that assesses users’ digital dexterity. Unisys also highlighted its partnership with Dell Technologies.

Cybersecurity 52

Cybersecurity Human Resources Government Collaborations 52

Amzur

MARCH 6, 2024

This empowers employees to work alongside AI as a ‘copilot’, enhancing their judgment and leading to better outcomes. In this blog, our goal is to look into the rise of AI-powered low-code automation and the ways it makes that happen in a work setting.

Efficiency 100

Efficiency Automation Collaborations Data Entry 100

Blue Ocean

OCTOBER 23, 2023

(This is updated version of our most popular blogs: 52 RFP Questions (2013), 51 RFP Questions (2016), 60 RFP Questions (2020)) Every few years we update our recommended list of contact center RFP Questions. How many full-time employees do you have? What percentage of your employees live within an hour of your primary market?

Right-Sizing 59

Right-Sizing Outsourcing Management Marketing 59

Groove Technology

NOVEMBER 15, 2022

As a component of web design, web usability refers to the effectiveness and happiness attained by enabling users to engage with your website. Since it will be easier to understand how it works, your employees will be able to produce more. You can also add a blog component to your website using several themes.

Design 130

Design E-Commerce Out-Tasking Research 130

IBM Services

FEBRUARY 23, 2024

NLG allows conversational AI chatbots to provide relevant, engaging and natural-sounding answers. It signifies a shift in human-digital interaction, offering enterprises innovative ways to engage with their audience, optimize operations, and further personalize their customer experience. billion by 2030.

Healthcare 103

Healthcare Customer Service Analytics E-Commerce 103

Perficient Digital Transformation

FEBRUARY 26, 2024

In this blog post, we delve into the transformative impact of customizable settings in various design domains. This includes options for closed captions, screen readers, and alternative input methods, allowing users with diverse abilities to engage with digital content on their terms.

Design 52

Design Healthcare Flexibility Management 52

Jonajo Blog

NOVEMBER 2, 2023

This unique role is not just a catchy title; it signifies a shift towards prioritizing employee well-being and cultivating a positive workplace culture. As companies recognize the importance of a happy and engaged workforce, the Chief of Happiness has emerged to spearhead initiatives that go beyond traditional HR functions.

Collaborations 52

Collaborations Management 52

Groove Technology

SEPTEMBER 10, 2022

Nearly all developers employ the core programming paradigm known as object-oriented programming (OOP) at some point in their careers. The most well-known programming paradigm, OOP, is taught as the norm for most of a programmer’s educational career. OOP is a programming style based on the idea of objects.

Human Resources 130

Human Resources Software Banking Time Savings 130

Paysquare

MARCH 3, 2024

This approach was time-consuming, had many errors, and lacked the flexibility to accommodate changing employee needs or regulatory requirements. Amidst these traditional ways of managing payroll, Employee Self-Service (ESS) portals have emerged to bring about a significant transformation in payroll management.

Payroll 91

Payroll Management Service Administrative 91

Everest Group

DECEMBER 14, 2021

In addition to keeping pace with regulatory changes, organizations can also realize many benefits by carrying out environmental and social programs. Learn more on this topic in our recent green software development blog. Most companies can easily present a business case for the vast majority of ESG initiatives.

Government 52

Government Impact Sourcing Sourcing Healthcare 52

Everest Group

DECEMBER 14, 2021

In addition to keeping pace with regulatory changes, organizations can also realize many benefits by carrying out environmental and social programs. Learn more on this topic in our recent green software development blog. Most companies can easily present a business case for the vast majority of ESG initiatives.

Government 52

Government Impact Sourcing Sourcing Healthcare 52

Everest Group

MARCH 23, 2022

GBS organizations also saw higher Net Promoter Scores (NPS), a metric showing customer satisfaction and loyalty, with an increase of 10-25% in 2020 and 2021, and established higher stakeholder engagement and service delivery expansion. Action #5 – Obsess Over Employee Experience.

Global Business Services 52

Global Business Services Service Impact Sourcing Sourcing 52

IBM Services

JANUARY 18, 2024

Chatbots are everywhere, providing customer care support and assisting employees who use smart speakers at home, SMS, WhatsApp, Facebook Messenger, Slack and numerous other applications. You can engage with them through web pages, digital ads, mobile or messaging apps, telephone, in-store kiosks, social media or SMS.

E-Commerce 93

E-Commerce Sales Customer Service Insurance 93

VXI

OCTOBER 27, 2021

One might think that the COVID-19 pandemic only made employee satisfaction worse, but recent job satisfaction figures reveal that employees are happier now than even before the pandemic. This means that employers need to re-evaluate their career advancement programs to ensure that they are aligned with what their employees want.

Jobbing 98

Jobbing BPO Call Center Business Process Outsourcing 98

NoonDalton

AUGUST 30, 2023

Employee productivity is often hailed as the secret sauce to outperforming rivals and achieving long-term success. However, focusing on your employees’ well-being and engagement could be the game-changer you’ve been seeking. But the winds of change are blowing. What is a People-First Strategy?

Collaborations 52

Collaborations Outsourcing Flexibility Research 52

AS White Global

MARCH 15, 2023

Whilst you want to make sure that the staff’s values are aligned to your company’s, you must also consider if your organisation’s value system is aligned with what’s important for the employee as well. Team-building activities and recognition programs will help cultivate a positive workplace and improve retention.

Offshoring 98

Offshoring Out-Tasking Collaborations Efficiency 98

Zinnov

MARCH 21, 2024

In response, talent is prioritizing job security, leading to a trend coined as “ the Big Stay ,” where employees are hitting pause on adventurous career changes. Lasting hybrid models need equitable norms for both office and remote employees – around collaboration, communication, processes, and policies.

Flexibility 52

Flexibility Analytics Cybersecurity Global Hiring 52