Everest Group

DECEMBER 19, 2022

Learn how to achieve personalization at scale in the second blog in our series. . In our previous blog, The Rising Role of Customer Data Platforms in Data-driven Personalization, we explored the factors driving CDP’s fast growth of 25 percent in 2022. Personalization technology – the role of the customer data platform.

Right-Sizing 52

Right-Sizing Sourcing Analytics Marketing 52

Everest Group

AUGUST 25, 2023

Our survey of procurement professionals found the technology holds great potential to transform spend analytics and cost optimization while increasing efficiency and saving time. To learn about use cases and the potential of GAI technology, watch our webinar: Welcoming the AI Summer: How Generative AI is Transforming Experiences.

Analytics 52

Analytics Sourcing Out-Tasking Efficiency 52

Everest Group

APRIL 15, 2024

The potential applications of immersive technology span diverse areas, such as immersive marketing, enhanced customer experiences, improved employee training, and the facilitation of live virtual events and digital asset trading. The expanding market is further fueled by rising investment in immersive technology and Web 3.0,

Service 59

Service Manufacturing Retail Insurance 59

Perficient Digital Transformation

JANUARY 31, 2023

“I’m thrilled to share that six of my colleagues have been named a Sitecore Most Valuable Professional (MVP) for 2023 in the categories of technology, strategy, and ambassador,” Brian Beckham, General Manager, said. Gupta Sandeepkumar is a first-time recipient of the award. Congrats again to all six of our MVPs.

Sales 115

Sales Research Management 115

SIG Speaks

DECEMBER 17, 2021

To wrap up 2021, we highlight the top 10 SIG Speaks blogs of the year. Getting Optimal Results from Complex Categories: Sourcing Optimization. To receive the latest updates on SIG events, executive interviews and new industry research, subscribe to receive blog updates. Women's History Month Spotlight.

Sourcing 40

Sourcing Design Sales Research 40

Everest Group

APRIL 16, 2024

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants. LEARN MORE ABOUT Top Service Providers

Service 52

Service Insurance Sourcing Research 52

Everest Group

MARCH 11, 2024

These enterprises primarily focus on personalizing customer experience, streamlining supply chains, and emphasizing digital commerce using technologies such as AI/ML, cloud, IoT, and automation. Key priorities also involve fortifying data security, ensuring compliance, and automating manual processes to enhance overall efficiency.

Service 59

Service Retail Manufacturing Banking 59

Everest Group

MARCH 18, 2024

The indispensability of UCC services specialists has never been more pronounced, as these specialists swiftly cement their role within broader digital workplace services engagements, either autonomously or in strategic collaboration with other providers and technology innovators, owing to their unique value proposition and focused expertise.

Collaborations 64

Collaborations Service Manufacturing Banking 64

Everest Group

OCTOBER 3, 2023

Learn about the changing dynamics of deal teams, their structures across various types of service providers, and other valuable insights from our analysis of pricing support teams in this blog. This is an essential initial step to determine the organization’s current standing and identify ways to stay competitive.

Accounting 59

Accounting Sales Finance Analytics 59

Everest Group

JUNE 16, 2023

The two teams were recognized for their collaborative efforts in standardizing and transforming source-to-contract processes and operations at GIG Gulf using GEP’s unified procurement tool GEP SMART, when they received this award in Best Technology Partnership – Best Use of Digital Technology category.

Outsourcing 52

Outsourcing Service Government Sourcing 52

Everest Group

AUGUST 10, 2023

Enterprises remained committed to enhancing their products, services, and processes on the back of digital technologies. Service providers, by means of their scaled talent availability, domain know-how, and IP investments, supported these enterprises in realizing faster time-to-market and cost efficiencies for their engineering initiatives.

Engineering 52

Engineering Service Research Accounting 52

Everest Group

MARCH 3, 2023

Fueled by high volumes, new technological products, and enhanced customer experience, demand for financial services is rising across developing geographies. Factors like high volumes, technology, and cost margins act as demand drivers for outsourcing from these geographies, as illustrated below.

Outsourcing 52

Outsourcing Marketing Service Banking 52

Everest Group

JANUARY 17, 2024

Key trends gaining prominence include advances in fraud detection and prevention technologies, using sophisticated data analytics for claims validation, integrating AI to identify irregularities, and implementing predictive modeling to forecast potential risks. LEARN MORE ABOUT Top Service Providers

Healthcare 69

Healthcare Collaborations Analytics Marketing 69

Everest Group

JANUARY 16, 2024

These enterprises are focusing on enhancing customer experience through AI and data analytics, optimizing supply chains with technologies such as IoT and automation, and integrating e-commerce seamlessly. Their priorities also include strengthening data security, ensuring compliance, and automating manual processes for improved efficiency.

Retail 69

Retail E-Commerce Service Sourcing 69

Everest Group

JUNE 26, 2023

To achieve these objectives, healthcare providers are forging robust partnerships within ecosystems, collaborating with top third-party providers, developing innovative technological solutions, and implementing novel approaches such as Business-Process-as-a-Service (BPaaS) and provider solutions for service delivery.

Healthcare 96

Healthcare Analytics Administrative Marketing 96

Everest Group

JULY 13, 2023

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants. LEARN MORE ABOUT Top Service Providers

Service 98

Service Banking Insurance Healthcare 98

Everest Group

MARCH 8, 2024

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants. LEARN MORE ABOUT Top Service Providers

Manufacturing 64

Manufacturing Banking Regulations Operational Costs 64

Everest Group

APRIL 22, 2024

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants. LEARN MORE ABOUT Top Service Providers

Marketing 59

Marketing Service Manufacturing Efficiency 59

Everest Group

APRIL 6, 2023

Similar to the super-major formation era of the late 1990s and early 2000s in the oil and gas industry, Concentrix, Foundever, and Teleperformance are poised to form a new category of global CXM Titans that have the potential to dominate the market due to their extensive resources, expertise, and global reach.

Management 52

Management Legal Services Human Resources Collaborations 52

IBM Services

FEBRUARY 2, 2024

Not an easy task when you need to celebrate the achievements and stories of more than 1,000 nominees across nearly 100 categories. Next they select an artist or award category to feature, the subject of the post, such as biographical information, GRAMMY achievements, or philanthropic causes, and any topics to exclude from the output.

Collaborations 61

Collaborations Information Technology Engineering Flexibility 61

Everest Group

MARCH 18, 2024

Marketing Services Advances in technology such as generative AI and Web3, coupled with changing consumer preferences and dynamic macroeconomic conditions, have transformed the marketing landscape. Despite the influx of new entrants in the marketing ecosystem, CX remains the central focus for all stakeholders.

Marketing 59

Marketing Service Insurance Finance 59

Perficient Digital Transformation

AUGUST 17, 2023

However, in today’s world, assistive technologies and adaptive strategies are playing a transformative role in empowering those living with seizure disorders. These technologies include: Seizure Alarms: Wearable devices or sensors that alert caregivers when a seizure is detected, enabling timely intervention and reducing risks.

Design 52

Design Administrative Management Marketing 52

SEBPO

APRIL 18, 2023

SEBPO is also recognized with a “Sustained Excellence” distinction for making the list for at least five consecutive years and the “All Star” distinction for exceptional scores in each major judging category. SEBPO was awarded full stars for distinguishing itself in each of the four judging categories for 2023.

Global Outsourcing 98

Global Outsourcing Outsourcing Outsourcing Professionals Selective Outsourcing 98

Everest Group

JANUARY 17, 2023

In this blog, we’ll focus on the application development capabilities. Everest Group gathered insights about the platform capabilities from the provider using a comprehensive RFI that collected more than 190 data points across 17 categories, followed by a briefing and demo showcasing the platform’s capabilities. Interoperability.

Research 52

Research Collaborations Sourcing Design 52

Everest Group

FEBRUARY 23, 2023

Live Webinar Top Emerging Technology Trends: Six Things Sourcing Needs to Know in 2023 February 23, 2023 | 9 a.m. The very nature of technology is constantly shifting. CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m. IST Evolution in the IT function is inevitable.

Sourcing 52

Sourcing Offshoring Outsourcing Research 52

Hyland

APRIL 27, 2023

Doing something amazing with your Hyland technologies? At CommunityLIVE 2023 in Las Vegas, we’ll recognize forward-thinking organizations that are leveraging Hyland technologies to transform their work and their communities. appeared first on The Hyland Blog. The Hyland community wants to hear about it! Submit today!

Service 52

Service 52

Everest Group

FEBRUARY 16, 2024

Providers are seizing opportunities to leverage technology in their capabilities, provide platform-led solutions, and co-innovative advisory services to meet the industry’s growing demands. In response to these challenges, the demand for digital-led FCC offerings is rising. LEARN MORE ABOUT Top Service Providers

Co-Sourcing 69

Co-Sourcing Banking Service Advisory 69

31 West

APRIL 16, 2024

They need to hire the right personnel and invest in modern technologies. Technological changes are fast-paced nowadays. Avoid using legacy tools but invest in the latest technologies. Use Automation The initial cost of investing in customer service technology could be high. Use of immersive technologies such as AR and VR.

Customer Service 130

Customer Service Service Call Center Customer Support 130

Everest Group

JANUARY 2, 2024

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants. LEARN MORE ABOUT Top Service Providers

Service 59

Service Manufacturing Sourcing Automation 59

IBM Services

FEBRUARY 22, 2024

The IBM AI Ethics Board publication Foundation models: Opportunities, risks and mitigations addresses those concerns and explores the technology’s benefits, risks, guardrails, and mitigations. Known risks from prior or earlier forms of AI systems.

Regulations 67

Regulations Sourcing Design Analytics 67

Everest Group

NOVEMBER 30, 2023

Additionally, the surge in interest in generative AI and advanced technologies, such as wearables, digital therapeutics, and medical robots, is compelling providers to expand their digital portfolio. LEARN MORE ABOUT Top Service Providers

Manufacturing 64

Manufacturing Regulations Analytics Marketing 64

Perficient Digital Transformation

FEBRUARY 27, 2024

This time of year, I like to talk about updating the data strategy for the new year to include new business goals and new technology and in doing so I sometimes forget that there are still many companies that do not have a data strategy to update. What is a Data Strategy and why do I need one?

Government 115

Government Analytics Collaborations Management 115

IBM Services

SEPTEMBER 7, 2023

The results from the first global CEMM benchmark of 90 transmission and distribution utilities paint a telling picture of the role that technology can play in this critical transformation. According to the CEMM study, the most mature 25% of transmission and distribution utilities still only achieved the modest overall score of 2.2

Analytics 102

Analytics Research Sourcing Automation 102

Everest Group

SEPTEMBER 6, 2023

One of the crucial ways in which service providers are actively looking to address evolving enterprise priorities is by engaging in technology partnerships and/or developing proprietary technology tools that enable operational efficiencies and seamless experiences for the digital-age consumer. LEARN MORE ABOUT Top Service Providers

Management 64

Management Service Outsourcing Marketing 64

Everest Group

OCTOBER 26, 2023

In the past, insurers have embraced cloud technology as one of the prominent technologies. As insurers embark on their next growth phase, the cloud industry is expected to drive cloud spending to future-proof the technology estate, monetize data to generate alternate revenue streams, and rethink value delivery to end customers.

Insurance 64

Insurance Service Resource Optimizing Marketing 64

Everest Group

MARCH 21, 2022

2021 proved to be a crucial year for the Engineering R&D (ER&D) industry, as many service providers demonstrated their abilities to enterprises in integrating software and next-generation technologies. The two award categories are: ES Top 15: Engineering service providers with the highest consolidated scores based on the evaluation.

Engineering 52

Engineering Service Software Research 52

Perficient Digital Transformation

FEBRUARY 9, 2024

We’re thrilled to announce that this year, Sitecore has recognized nine of our Perficient colleagues the well-earned title of Sitecore Most Valuable Professional in all three categories- Strategy, Technology, and Ambassador. That level of engagement is a strong leading indicator of the quality of work you do for customers.”

Design 64

Design Collaborations Management 64