SEBPO

APRIL 18, 2023

SEBPO is also recognized with a “Sustained Excellence” distinction for making the list for at least five consecutive years and the “All Star” distinction for exceptional scores in each major judging category. SEBPO was awarded full stars for distinguishing itself in each of the four judging categories for 2023.

Global Outsourcing 98

Global Outsourcing Outsourcing Outsourcing Professionals Selective Outsourcing 98

IBM Services

MARCH 27, 2024

Within USEEIO, goods and services are categorized into 66 spend categories, referred to as commodity classes, based on their common environmental characteristics. This involves mapping the 15.909 sectors found across the Eora26 categories and more detailed national sector classifications to the USEEIO 66 spend categories.

Accounting 79

Accounting Sourcing Supply Chain Management Efficiency 79

Everest Group

MARCH 8, 2024

Data Annotation and Labeling (DAL) Solutions for AI/ML The global spend on AI is soaring as enterprises across diverse sectors increasingly tap into its transformative potential. As a result, businesses are outsourcing DAL solutions to external providers.

Manufacturing 64

Manufacturing Banking Regulations Operational Costs 64

Groove Technology

JUNE 16, 2023

With our passionate team based in Ho Chi Minh City, Vietnam, we strive to meet and exceed the unique needs of our dynamic partners, propelling their business continuity and profitability. We're thrilled to announce that our dedication and commitment to delivering superior value have been recognized globally.

Software 130

Software Service 130

Everest Group

APRIL 15, 2024

People Analytics Platforms In today’s business environment, talent decisions must transcend subjective opinions or gut feelings. By aggregating people data and generating meaningful insights, these platforms enable business leaders to identify vital moments in employees’ journeys and address pressing workforce-related issues effectively.

Analytics 64

Analytics Sourcing Healthcare Marketing 64

Everest Group

APRIL 6, 2023

The combination of Concentrix and Webhelp will create a global customer experience management (CXM) titan that can significantly shape the industry’s future. Let’s explore the benefits and other implications of this mega deal. The recent announcement of Concentrix’s planned acquisition of Webhelp in a US$4.8

Management 52

Management Legal Services Human Resources Collaborations 52

Everest Group

JUNE 26, 2023

To achieve these objectives, healthcare providers are forging robust partnerships within ecosystems, collaborating with top third-party providers, developing innovative technological solutions, and implementing novel approaches such as Business-Process-as-a-Service (BPaaS) and provider solutions for service delivery.

Healthcare 96

Healthcare Analytics Administrative Marketing 96

Everest Group

APRIL 22, 2024

SAP Business Application Services for Mid-market Enterprises SAP’s mid-market services market has already made a significant impact, contributing an impressive US$10+ billion with a double-digit YoY growth rate. LEARN MORE ABOUT Top Service Providers

Marketing 59

Marketing Service Manufacturing Efficiency 59

Everest Group

SEPTEMBER 14, 2023

Change management is necessary within Global Business Services (GBS) organizations. Moving to a GBS platform sets off a chain reaction of transformations for businesses. At its core, the GBS’ mission is to create and sustain business operation change by consolidating, standardizing, streamlining, and creating more value.

Management 52

Management Global Business Services Right-Sizing Research 52

Everest Group

JANUARY 17, 2024

The study will enable healthcare payers to identify suitable providers to transform their business processes and differentiate themselves. LEARN MORE ABOUT Top Service Providers

Healthcare 69

Healthcare Collaborations Analytics Marketing 69

The Global Small Business Blog

MARCH 3, 2022

©iStock/Mirel Kipioro While other fintechs seek to establish a beachhead in a specific region or category, UK-based Revolut is looking to build a global ecosystem from the start. If it does that, it has a shot to finally realize its vision of becoming a successful global financial super app.

Efficiency 161

Efficiency Management 161

Everest Group

NOVEMBER 30, 2023

MedTech Operations As the global MedTech industry gradually recovers from the disruption caused by COVID-19, it confronts various new challenges, including changing consumer preferences, staffing shortages, supply chain disruptions due to geopolitical tensions, and evolving regulatory frameworks and standards across different markets.

Manufacturing 64

Manufacturing Regulations Analytics Marketing 64

Everest Group

NOVEMBER 6, 2023

Cloud Security Services PEAK Matrix® Assessment 2023 The demand for cloud security services in the global business landscape is accelerating due to enterprises’ digital transformation mandates, rising importance of data protection, and challenges in securing hybrid multi-cloud environments. LEARN MORE ABOUT Top Service Providers

Service 64

Service Cybersecurity Regulations Government 64

Everest Group

JANUARY 2, 2024

Artificial Intelligence (AI) Services Rapid advances in AI, bolstered by recent developments in generative AI, are prompting organizations to invest in targeted AI initiatives to achieve business-oriented outcomes. LEARN MORE ABOUT Top Service Providers

Service 59

Service Manufacturing Sourcing Automation 59

IBM Services

SEPTEMBER 7, 2023

The results from the first global CEMM benchmark of 90 transmission and distribution utilities paint a telling picture of the role that technology can play in this critical transformation. AI: The road ahead for energy and utilities AI can also benefit customer care, freeing up resources for innovation in other aspects of their business.

Analytics 99

Analytics Research Sourcing Automation 99

Everest Group

MARCH 3, 2023

But like the rest of the world, these markets have been impacted by the pandemic and domestic challenges that have reshaped business models and environments. From nearly US$47 billion in 2021, the global neo-banks market is poised to be valued at US$2.05 trillion in 2030, growing at a CAGR of 53.4%

Outsourcing 52

Outsourcing Marketing Service Banking 52

Everest Group

SEPTEMBER 6, 2023

Customer Experience Management (CXM) Services After an unprecedented rebound in 2021, the global Customer Experience Management (CXM) outsourcing market experienced a relative slowdown in 2022 due to macro-economic challenges and concerns about market downturns leading to a deceleration in new deals.

Management 64

Management Service Outsourcing Marketing 64

The Global Small Business Blog

JANUARY 20, 2022

©2022 Women Entrepreneurs Grow Global®. Never heard of the How She Went Global® (HSWG) podcast? HSWG podcast is where successful women entrepreneurs and business owners share stories about going global, and offer new ways to take on the world, stay inspired and have fun. All rights reserved.

Banking 124

Banking Design Research 124

Everest Group

SEPTEMBER 27, 2023

Employer of Record (EOR) Solutions Expanding globally is often a multifaceted and time-consuming process that requires organizations to navigate unfamiliar legal systems, tax structures, and global payroll procedures. LEARN MORE ABOUT Top Service Providers

Human Resources 59

Human Resources Payroll Sourcing Retail 59

Everest Group

MARCH 29, 2022

These challenges have pushed the focus from cost savings to finding business value and generating revenue from IT procurement. Global sourcing leaders Vendor management leaders Procurement leaders Portfolio strategy professionals Category managers. Sahil Loomba. Senior Analyst. Bhanushee Malhotra. Practice Director.

Sourcing 98

Sourcing Software Management Service 98

Everest Group

MARCH 21, 2023

IST Economic changes have taken the global market by storm, and Europe is no exception. Our speakers will discuss: Business expectations from outsourcing deals How service providers are structuring deals to meet these expectations How outsourcing pricing in Europe has evolved and its consequent trajectory in 2023 Who should attend?

Outsourcing 52

Outsourcing Offshoring BPO Sales 52

Everest Group

NOVEMBER 30, 2023

This underscores the convergence of technology and sustainable practices within the business landscape. It reinforces their steadfast commitment to responsible and impactful business practices, highlighting their instrumental role in advancing sustainable development in the region. LEARN MORE ABOUT Top Service Providers

Service 59

Service Cybersecurity Design Research 59

Everest Group

FEBRUARY 23, 2023

IT sourcing leaders Sourcing managers Category managers Heads of indirect sourcing Ronak Doshi Partner, Technology Services Amy Fong Partner, Sourcing and Vendor Management Related Content Driving Outsourcing Maturity: The Answer to Economic Uncertainty | On-demand Webinar What’s Ahead After a Decade of Digital Transformation?

Sourcing 52

Sourcing Offshoring Outsourcing Research 52

Everest Group

OCTOBER 26, 2023

They are aware of the cloud’s potential, which has prompted them to strategize and build new business models that can withstand an unpredictable future. In the past, insurers have embraced cloud technology as one of the prominent technologies. LEARN MORE ABOUT Top Service Providers

Insurance 64

Insurance Service Resource Optimizing Marketing 64

Everest Group

JULY 20, 2023

Identity and Access Management (IAM) Services PEAK Matrix® Assessment The demand for Identity and Access Management (IAM) services in the global business landscape is accelerating due to digital transformation trends, the importance of data protection, and the complexities of managing IT environments.

Management 52

Management Service Regulations Insurance 52

Everest Group

NOVEMBER 10, 2023

Process Orchestration Products Process orchestration enables business users to design, manage, and monitor end-to-end business processes. It is gaining popularity worldwide, offering numerous applications across various business functions and industries. LEARN MORE ABOUT Top Service Providers

Payroll 64

Payroll Insurance Finance Outsourcing 64

Everest Group

OCTOBER 19, 2023

Global Locations State of the Market 2023: Changing Locations Landscape in the Face of Economic Uncertainty Offshoring/nearshoring has seen an uptick across functions as enterprises have embarked on a road to recovery post the pandemic. In EMEA, Poland and Ireland continue to be the locations of choice for IT-BP delivery.

Nearshoring 59

Nearshoring Marketing Offshoring Information Technology 59

Everest Group

SEPTEMBER 13, 2023

The global disruption emphasized the need for a flexible and resilient supply chain. In the aftermath of the pandemic, these services are essential for enterprises to navigate uncertainties, ensure business continuity, and meet evolving consumer demands. LEARN MORE ABOUT Top Service Providers

Retail 59

Retail Service Manufacturing Information Technology 59

Everest Group

MARCH 23, 2023

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants. LEARN MORE ABOUT Top Service Providers

Marketing 98

Marketing Robotics Process Automation Service Insurance 98

Everest Group

JUNE 13, 2023

Organizations across industries and geographies, including untapped segments such as mid-market, are relying on contingent workers to meet business demands. In response, providers are enhancing VMS capabilities to support all contingent categories and meet diverse client requirements. LEARN MORE ABOUT Top Service Providers

Management 52

Management Analytics Marketing Research 52

Everest Group

NOVEMBER 10, 2023

In parallel, businesses are recognizing that, in their quest to attract and retain top talent, creating a thoughtfully designed employee experience across the interaction touchpoints of the employee lifecycle has become vital. As the narrative evolves, North American society is prioritizing sustainability and ethical business practices.

Service 59

Service Design Marketing Information Technology 59

Everest Group

JUNE 9, 2023

The process mining market is gaining strong momentum globally and finding diverse applications across business functions and industries. Process mining offers the potential to enhance operational efficiency, ensure process governance and compliance, and elevate the customer experience. LEARN MORE ABOUT Top Service Providers

Outsourcing 52

Outsourcing Government Marketing Research 52

Everest Group

AUGUST 9, 2023

With diverse use cases spanning business functions and verticals, task mining proves instrumental in achieving cost savings, operational efficiencies, and elevating employee experience. It offers a data-driven approach to process optimization and automation, gaining rapid traction across geographies. LEARN MORE ABOUT Top Service Providers

Managed Services 52

Managed Services Automation Analytics Research 52

Everest Group

AUGUST 2, 2023

However, amid the backdrop of declining global macroeconomic conditions, enterprises currently prioritize realizing RoI from their prior investments, especially those made during the pandemic, before allocating resources to newer and less mature technologies such as 5G and edge computing. LEARN MORE ABOUT Top Service Providers

Managed Services 52

Managed Services Management Service Automation 52

Everest Group

JUNE 13, 2023

Learn More Blog IMC 2022 Highlights: India Mobile Conference Focuses on 5G Business Opportunities Learn More Webinars Inside the Telco Cloud: Driving 5G-oriented Service Transformation Learn More What is the PEAK Matrix®? LEARN MORE ABOUT Top Service Providers

Engineering 52

Engineering Service Operational Costs Sourcing 52

Everest Group

OCTOBER 26, 2022

Enterprises are adopting a cloud-first strategy to achieve benefits such as increased business agility, an innovation-first approach, and faster time-to-market. This flexibility is enabling individual business units/functions to deploy applications on the cloud of their choice, leading to a multi-cloud ecosystem. Our Thinking.

Service 52

Service Flexibility Marketing Management 52

Everest Group

OCTOBER 26, 2022

Enterprises are adopting a cloud-first strategy to achieve benefits such as increased business agility, an innovation-first approach, and faster time-to-market. This flexibility is enabling individual business units/functions to deploy applications on the cloud of their choice, leading to a multi-cloud ecosystem. Our Thinking.

Service 52

Service Flexibility Marketing Management 52