Simplr

SEPTEMBER 1, 2021

Move over CSAT and NPS. We’ve all heard of customer satisfaction (CSAT) and Net Promoter Score (NPS) as critical CX metrics to track. While NPS and CSAT focus on predicting attitudinal loyalty outcomes (i.e. NPS and CSAT focus on attitudinal loyalty outcomes (i.e. what customers actually did). The bottom line?

Customer Service 103

Customer Service Service Automation Research 103

Perficient Digital Transformation

FEBRUARY 19, 2024

This article delves into the nuances of how orders are picked and packed in stores across different fulfillment options—pickup in store, same-day delivery, and ship to customer—and the strategic pivots required to meet these demands without compromising efficiency.

Retail 52

Retail Inventory Management Labor Costs Design 52

3Pillar Global

APRIL 20, 2021

A recent article from CIO Dive brings up another important point: big improvements require a commitment to big data. Failing to collect enough data is only part of the problem. NPS, CSAT scores. If you can’t do anything with the information, it’s not worth measuring. Feature sentiment.

Software 40

Software Sales Out-Tasking Marketing 40

Influx

JANUARY 23, 2023

While there isn’t a one-size-fits-all formula for creating a good customer support team , in this article we discuss six customer support tips for creating a sound structure. Are there enough support team members to resolve issues? Different metrics can help your organization achieve various goals such as CSAT or NPS.

Customer Support 52

Customer Support Right-Sizing Customer Service Software 52

31 West

MARCH 21, 2023

For example, resolving support tickets quickly is not enough on its own. You can build consistent knowledge-based articles with customizable templates on offer. It is built on Customer Satisfaction (CSAT) and Net Promoter Score (NPS). Or do you want to deliver a quality customer experience?

Collaborations 130

Collaborations Cybersecurity Labor Costs Software 130

Influx

JANUARY 24, 2022

While there are no one-size-fits-all formulas for creating an effective customer support team, in this article, we discuss six tips for creating a sound structure. Are there enough support team members to resolve issues? Different metrics can help your organization achieve various goals such as CSAT or NPS.

Customer Support 52

Customer Support Right-Sizing Customer Service Software 52

Magellan Solutions

MARCH 10, 2022

The numbers that show how well your possible partner company is doing are enough to make you hire them. . But it’s not enough that they’re only experts in the field, they should also have a high level of professionalism. Have the group show you what goals, tools, and metrics they’re using. Reviews and Testimonies.

Outsourcing 40

Outsourcing Service BPO Out-Tasking 40