Redial

DECEMBER 15, 2023

As much as sometimes, the “if you want a thing done well, do it yourself” quote sounds attractive, it only means something is wrong in either the leadership or overall teamwork. We care about our fellow redialers feeling comfortable in their work and achieving the desired goals through teamwork.

Call Center 130

Call Center Collaborations Accounting Business Process Outsourcing 130

The Scalers

OCTOBER 11, 2023

Before entering the theater, I thought I was about to witness a ​​visually groundbreaking experience with flashing lights and explosions filling the screen for three hours. When I chat about leadership with fellow CEOs and CTOs in the tech world, we all agree one of the decisive moments in our careers was the first business crisis we tackled.

Offshoring 93

Offshoring Government Collaborations Design 93

Hyland

OCTOBER 1, 2022

To name just a few: She’s the first American Women’s Everest Expedition Team Captain, she taught leadership development at West Point, and she’s the New York Times bestselling author of On the Edge: The Art of High Impact Leadership. 6 leadership tips for accomplishing big things. And yeah, she’s climbed Everest.

Right-Sizing 143

Right-Sizing Sourcing 143

IBM Services

MARCH 27, 2024

It is time for a critical reevaluation, one that acknowledges innovation is as much about its impact as it is about invention. It’s about how we harness this technology to reflect our collective values, address our shared challenges and create a world where innovation benefits all of society, not just the privileged few.

Government 95

Government Research Management Analytics 95

Everest Group

JANUARY 24, 2024

The agenda will include valuable information and guidance for C-suite leadership, sourcing and vendor managers, global business services leaders, and customer experience and marketing executives. Fissell brings over 20 years of events and information services product leadership experience to the role.

Advisory 72

Advisory Research Shared Services Sourcing 72

Raya Contact Center

APRIL 19, 2024

ElKhishen brings over three decades of extensive experience in the telecommunications, outsourcing, and technology sectors, along with a proven track record of transformative leadership. About RAYA CX RAYA CX provides next-generation customer support on behalf of clients across verticals.

BPO 64

BPO Business Process Outsourcing Outsourcing Administrative 64

The Global Small Business Blog

DECEMBER 20, 2021

Madden Professor of Global Leadership at Babson College and the cofounder and director of the Connected Commons consortium. ©iStock/lemono What's affecting me, my clients, my colleagues and other global small business owners: McKinsey Global Publishing’s Tom Fleming talks with Rob Cross , the Edward A.

Collaborations 170

Collaborations Efficiency Service 170

Perficient Digital Transformation

APRIL 21, 2022

Can you tell me more about your role on the Board of Trustees at Sanford Health? Sanford successfully navigated its way through the pandemic, its first CEO leadership transition in 24 years, and a governance reset. Can you tell me more about these initiatives?

Healthcare 116

Healthcare Government Insurance Finance 116

Redial

JULY 20, 2023

So, join us on this blog, to discuss essential elements shared by our leadership team handling our operations, that every call center should consider implementing for a better time. At Redial, you don’t have to worry about that. They don’t always need to be specifically about the operation’s needs. And the best thing?

Call Center 100

Call Center Analytics Collaborations Accounting 100

Zinnov

APRIL 14, 2024

When Global Capability Centers (GCCs) first emerged on the business scene, they were all about one thing – cost savings. When we talk about the value of GCCs here, we need to look at two key aspects: Health and Performance. It’s not just about doing things cheaper, but about doing them better and faster.

Efficiency 52

Efficiency Analytics Engineering Accounting 52

Zinnov

FEBRUARY 12, 2024

Douglas Ivester at Coca-Cola taught us a valuable lesson about the importance of succession planning. This seemed like the right choice but what they missed out on was even though Ivester was skillful as a CFO, he did not have the leadership skills to lead a company. This is a cautionary tale for companies hiring for C-suite roles.

Out-Tasking 52

Out-Tasking Collaborations Jobbing Management 52

Perficient Digital Transformation

DECEMBER 26, 2023

Storytelling As I mentioned in my blog post about the Psychology of Innovation , we humans are wired for storytelling. In fact, in my blog post about Getting Unstuck When You’re Not the Creative Type , this concept of lateral thinking works everywhere! When all is said and done, what do we want to tell the world about this product?

Out-Tasking 116

Out-Tasking Management Flexibility Accounting 116

Perficient Digital Transformation

MARCH 27, 2023

We recently announced that two of our colleagues were recognized by Consulting Magazine for Excellence in Leadership as part of the 2023 Women Leaders in Technology Awards. This award honors Erin Rushman and Kim Williams-Czopek for demonstrating leadership, bringing value across the business, and making an impact as female leaders.

Design 113

Design Collaborations Research Marketing 113

Perficient Digital Transformation

MARCH 6, 2024

As we celebrate International Women’s Day, it’s fitting to shine a spotlight on women who exemplify resilience, leadership, and empowerment in their professional journeys. Her leadership and innovative spirit continue to inspire positive transformations across the organization.

Collaborations 52

Collaborations Marketing Management 52

Perficient Digital Transformation

MAY 17, 2022

The annual program honors some of the most influential women channel leaders for their incredible accomplishments, strategic vision, thought leadership, and channel advocacy. I now work alongside a leadership team that champions and challenges me to stretch beyond my imagination. What’s one thing you love about your job and why?

Jobbing 119

Jobbing Collaborations Marketing 119

Globalization Partners

APRIL 27, 2023

A noticeably powerful discussion at this year’s Talent Summit in Dublin, which took place on March 8-9, revolved around high-touch leadership for low-touch work. The crux of the talk focused on leadership in today’s workplace, namely, how it has significantly evolved over the past three years.

Co-Sourcing 69

Co-Sourcing Collaborations Design Sales 69

Perficient Digital Transformation

OCTOBER 25, 2023

Educate at a Healthy Level : Leaders do not have to know everything about everything. Organizations such as Section School offer leadership-focused programs that can help high-level leaders understand the key points and considerations of leveraging AI. What are your current and near-future (say 5 years) business plans?

Out-Tasking 110

Out-Tasking Efficiency Management 110

Perficient Digital Transformation

MARCH 20, 2024

Kristine’s narrative isn’t just about technology; it’s about a vision where every seed can make a difference, where smart agriculture is not an exception but the norm. It’s for anyone curious about how tradition and innovation mesh and how together they can yield a sustainable future.

Marketing 105

Marketing 105

Perficient Digital Transformation

APRIL 29, 2024

We’ve all heard of servant leadership. Instead of diving deep into the theories, practices, and benefits of servant leadership, I will focus on a specific, related principle or mind-set: being unobtrusive. Then I’ll provide five obtrusive blockers to avoid as a servant leader or manager. It’s a tough thing to get right.

Out-Tasking 111

Out-Tasking Accounting Sales Management 111

IBM Services

DECEMBER 20, 2023

These core business strategies are: Broad cost leadership strategy Broad differentiation strategy Focused differentiation strategy Focused cost leadership strategy But there are dozens of variations on these core concepts, and an organization may choose to enact certain types of strategies at different points. Live Better.”

E-Commerce 75

E-Commerce Retail Co-Sourcing Labor Costs 75

Everest Group

APRIL 5, 2024

Some have spectacular demises, almost “now you see it, now you don’t,” due to a change in leadership, strategy, or ownership. Some of these present as just plain bad luck for GBS models and outside the control of the team; others are missteps by GBS leadership. In some combination, there are 20 reasons GBS organizations bite the dust.

Global Business Services 52

Global Business Services Shared Services Payroll Service 52

Raya Contact Center

FEBRUARY 29, 2024

Every episode you’ll get to learn more about CX journeys as well as the interesting personal journeys of the masterminds behind them. Before joining Everest Group in 2021, David held leadership roles in outsourcing and customer experience including a CX consultancy and Microsoft.

Outsourcing 52

Outsourcing Managed Services Marketing Service 52

Velocity Global

DECEMBER 8, 2022

Applies almost three decades of experience in technology leadership roles to scaling a world-class technology organization. Ram applies almost three decades of technology leadership experience to his role at Velocity Global. About Velocity Global. DENVER, December 8, 2022 —.

Engineering 105

Engineering Collaborations Management Marketing 105

Zinnov

FEBRUARY 12, 2024

Talking about Healthcare IT strategy, the episode discusses the transformation of IT’s role in Healthcare. Specifically, he talks about Healthcare IT’s journey from an afterthought to a strategic cornerstone in optimizing patient care and organizational efficiency.

Healthcare 52

Healthcare Collaborations Accounting Efficiency 52

Zinnov

FEBRUARY 12, 2024

Talking about Healthcare IT strategy, the episode discusses the transformation of IT’s role in Healthcare. Specifically, he talks about Healthcare IT’s journey from an afterthought to a strategic cornerstone in optimizing patient care and organizational efficiency.

Healthcare 52

Healthcare Collaborations Accounting Efficiency 52

Perficient Digital Transformation

JUNE 30, 2022

I recently got the chance to sit down and connect with a few colleagues who were felicitated with the delivery excellence awards and got to talk about their journeys with Perficient – and their pride at their accomplishments, both personal and professional. Subramanian Nachiappan talks about his time with Perficient with pride. “My

Healthcare 113

Healthcare Out-Tasking Collaborations Offshoring 113

Perficient Digital Transformation

MARCH 14, 2024

To be considered for the recognition of Coveo MVP, one must possess a deep understanding of the platform and its business value to demonstrate strong thought leadership in the community. The Coveo MVP program recognizes individuals for their invaluable contributions and expertise within the Coveo ecosystem.

Design 52

Design Retail Marketing 52

TTEC

OCTOBER 4, 2023

Image: Type: Podcast Episodes HTML Override Type: Content Enable Social: Tags: Leadership and Learning Topics: Employee Experience Body: Women make up a majority of contact center workers, but what does it take to move up the ranks and excel into a CX-focused leader? And today we're talking about leadership. So welcome, Rebecca.

Jobbing 59

Jobbing Healthcare Management Collaborations 59

Perficient Digital Transformation

DECEMBER 13, 2023

Digital leadership should be consulted for the anticipated impact on their digital products. This results in a perpetual ‘launch it and leave it’ mentality, the potential for low utilization of digital products, and a less informed leadership team across the organization. legislation, M&A, etc.)

Healthcare 52

Healthcare Insurance Shared Services Collaborations 52

Transparent BPO Outsourcing

NOVEMBER 17, 2022

They all seem to be talking about it – from the C-suite to the kitchen table and every business journal is unpacking the advantages of letting employees work from home. And you and your leadership teams are asking, “will work-from-home work for […]. The answer may lay with your clients and agents. It’s on everyone’s lips.

BPO 98

BPO Offshoring Customer Service Outsourcing 98

AS White Global

OCTOBER 5, 2022

Here’s more about Justin and his interesting insights on what it takes to be a leader. Hi Justin, could you tell us a bit about yourself? Can you tell us more about your role here at ASW? What changes have you seen within yourself, personally and professionally, when you took on a leadership role? My name is Justin Sibug.

Out-Tasking 98

Out-Tasking Accounting Management Efficiency 98

Zinnov

APRIL 3, 2024

He also shares a leadership playbook on how to drive innovation and scale rapidly in the age of AI. This episode is a must-listen for C-suite executives, students, and anyone passionate about the rise of Generative AI. A practical framework that works as a hygiene rule of thumb with Artificial Intelligence.

Efficiency 59

Efficiency 59

Perficient Digital Transformation

JULY 28, 2023

It is crucial to communicate openly with employees about the data being collected and ensure that all insights gathered are used ethically and responsibly. Leadership Buy-In : Successful implementation of Viva Insights requires leadership buy-in and endorsement. What to Know Before Implementation?

Collaborations 97

Collaborations Analytics Regulations Accounting 97

Perficient Digital Transformation

JANUARY 26, 2024

A majority of organizations are not fully embracing GenAI, and this reluctance stems from a variety of concerns including alignment issues within leadership teams, uncertainty regarding AI’s practical applications, and a lack of clarity on how to effectively integrate and implement generative AI technologies.

Streamline Operations 59

Streamline Operations Government Efficiency Analytics 59

Perficient Digital Transformation

JULY 19, 2023

Take a look at some of the professional and leadership development resources currently available for Perficient colleagues. Leadership Corner offers all colleagues an opportunity to hear insightful tips, tricks, and advice from leaders across our global company.

Automation 52

Automation Design Management 52

Perficient Digital Transformation

MARCH 12, 2024

One of her key approaches is through reading that offer insights into leadership, technology, and business. Explore more about Perficient’s Women in Technology here The experiences she has acquired undoubtedly have contributed to shaping her career.

Finance 52

Finance Engineering Accounting Management 52

Perficient Digital Transformation

APRIL 30, 2024

One of the things I love most about working at Perficient is the passion to give back to our communities and support things that are way bigger than us. I love talking about the future of automotive with the people who will one day be leading the industry. Rather, they see the endless possibilities of the future.

Engineering 52

Engineering Design Management 52