Redial

NOVEMBER 8, 2023

You are about to outsource, and choosing the right location for your contact center operations can make all the difference. At Redial, we’ve always recognized the importance of selecting the perfect site for our offices. In this blog, we’ll share our experience as a contact center company and shed light on the crucial elements we evaluate to determine new site locations, all while highlighting our commitment to positively impacting communities and job generation.

Outsourcing 130

Outsourcing Labor Costs Jobbing Outsourcing Operations 130

Redial

OCTOBER 18, 2023

Businesses across all industries face new challenges that can significantly impact customer experience (CX). While a great CX strategy can build customer loyalty and drive growth, a poor one can quickly send customers running. In this blog, we’ll explore the five worst ways companies scare customers away, focusing on modern CX challenges and how contact centers and outsourcing companies can be pivotal in addressing these issues.

Call Center 130

Call Center Outsourcing Engineering Customer Support 130

Redial

OCTOBER 5, 2023

The financial industry’s landscape is constantly evolving, and as we close 2023 and look ahead to 2024, financial companies face a host of new challenges. Either from regulatory changes or technological disruptions, this competitive sector receives constant demands from clients worldwide. This blog will delve into the most recent challenges financial companies might encounter this year and beyond and explore potential alternatives to address these challenges.

Cybersecurity 130

Cybersecurity Banking Regulations Collaborations 130

Redial

SEPTEMBER 20, 2023

Work stress is a common issue that many employees face not only in demanding work environments, but they can also appear if a team member doesn’t recognize stress signs that can be produced by personal issues. Following considerable data, like the 80% of reported employees with stress, confirmed by The American Institute Of Stress. A necessary issue to attend and talk about since it can affect physical and mental health, job satisfaction, and their overall well-being.

Human Resources 100

Human Resources Jobbing Management Business Process Outsourcing 100

Redial

SEPTEMBER 6, 2023

Is your company growing and knows how important customer service is to success? Companies are constantly looking for ways to improve their customer support and facilitate their operations, and one popular solution is to hire a call center. Outsourcing customer support to a call center can offer several advantages , including cost savings and improved service quality.

Call Center 100

Call Center Customer Support Flexibility Customer Service 100

Redial

AUGUST 16, 2023

Every day we are witnessing the rise of successful financial and credit companies. According to data from Boston Consulting Group , from organic growth to on-demand financial solutions and personalized loans, different companies like fintech and digital banking are estimated to grow up to 7%. As companies adapt to the complex debt collection services, it becomes increasingly vital for executives and decision-makers to consider a multifaceted approach.

Call Center 130

Call Center Service Regulations Cybersecurity 130

Redial

AUGUST 2, 2023

With a blend of business acumen and a heart for social work, Redial has set a precedent by doing its best to help, not only in Mexico but now in South Africa as well. Today we explore the significance of community impact in offshore expansion and why it is important for us, as social action and responsibility should be applied everywhere for everyone.

Offshoring 130

Offshoring Healthcare Collaborations Business Process Outsourcing 130

Redial

JULY 20, 2023

A well-managed call center can significantly impact a company’s reputation and success. To ensure seamless operations and deliver exceptional customer experiences, we recommend call centers to incorporate specific key activities. So, join us on this blog, to discuss essential elements shared by our leadership team handling our operations, that every call center should consider implementing for a better time.

Call Center 100

Call Center Analytics Collaborations Accounting 100

Redial

JULY 13, 2023

Is no news that the banking and finance industry ae facing some constant needs to adapt and continue to offer modern solutions. And will continue to do it. Driven by technological advancements, changing customer expectations, and regulatory developments which are only a few of the biggest elements to consider. Staying ahead of the curve is crucial for banks and financial institutions to remain competitive, as clients, rightfully so, don’t forgive bad experiences, especially in terms of the

Banking 100

Banking Cybersecurity Advisory Nearshoring 100

Redial

JULY 5, 2023

Cybersecurity is already a paramount concern for businesses of all sizes. The constant evolution of cyber threats demands that organizations remain vigilant in safeguarding their sensitive data and protecting their clients. This blog post will delve into four essential aspects of cybersecurity: the basic concepts, best practices, and the significance of complying with certifications like PCI, ISO-9001, and HIPAA.

Cybersecurity 130

Cybersecurity Risk Management Risk Management Insurance 130

Redial

JUNE 28, 2023

Do you think that constant training or feedback could be a negative metric in the workplace? You might want to reconsider. Although you shouldn’t go overboard with hours of training , providing continuous knowledge and methods can be highly rewarding. In such a dynamic environment, where the job market and the customers are anything but static, call center executives and training leaders must recognize the importance of constantly preparing their teams.

Call Center 130

Call Center Jobbing Marketing Efficiency 130

Redial

JUNE 21, 2023

We all know about customer experience, and we might also know what to consider for an employee journey or life cycle. But what if we mix these two concepts and reflect on the experience our employees go through. As a company, we take into consideration the basics: our recruitment process and a good onboarding process. But when we design an experience, it demands to think in the needs and satisfaction of the person living it.

Jobbing 100

Jobbing Flexibility Collaborations Accounting 100

Redial

JUNE 14, 2023

Despite its numerous challenges, Mexico is becoming a significant player in the global IT market, leveraging its strategic location and skilled workforce to create tech advancements that continue to impact communities and the overall economy. This can be traced particularly in universities, cybersecurity area, and employment generation, especially within the manufacturing and call center industry, which has positioned Mexico as a preferred destination for businesses seeking IT solutions.

Marketing 100

Marketing Cybersecurity Call Center Manufacturing 100

Redial

JUNE 7, 2023

In recent years, Baja California has emerged as a highly sought-after nearshore destination for businesses, particularly in the realm of call centers. With its strategic location, skilled workforce, and business-friendly environment, Baja California offers numerous advantages to companies looking to establish or expand their operations. And there are not only economic advantages, but the cultural landscape are also playing a major part in bringing communities and opportunities.

Nearshoring 130

Nearshoring Call Center Labor Costs BPO 130

Redial

JUNE 1, 2023

With technology rapidly advancing, businesses are leveraging its power to transform their customer service training practices. In this blog post, we are going to tell you the importance of technology in customer service training, delve into best practices, discuss emerging trends, and highlight how companies can leverage technology to enhance their customer service efforts.

Customer Service 130

Customer Service Service Call Center Collaborations 130

Redial

MAY 24, 2023

In Redial BPO we believe that transparent communication fosters trust and enables effective collaboration, leading always to great results. Therefore, in the context of managing a campaign in Redial BPO, prioritizing transparency is crucial. Weekly Business Reviews (WBRs) serve as a powerful tool for operational teams to gain valuable insights into how a campaign is being handled and to track the achieved results.

BPO 130

BPO Collaborations Management Business Process Outsourcing 130

Redial

MAY 17, 2023

Because of all the competition within markets, companies are constantly striving to meet customer expectations and deliver exceptional service. One crucial aspect of achieving customer satisfaction is effective communication. If you find yourself grappling with increasing customer queries, growing costs, or the need for streamlined processes, it may be an opportune moment to consider implementing a call center.

Call Center 130

Call Center Reduced Costs Infrastructure Costs Customer Support 130

Redial

MAY 10, 2023

Call centers are a vital part of many businesses, providing a direct line of communication between customers and companies. However, working in a call center can be a challenging job. Employees must handle a high volume of calls, often dealing with frustrated or upset customers. Empathy is a crucial skill in these situations that can help call center employees to build better customer relationships and improve overall satisfaction.

Call Center 130

Call Center Jobbing Service 130

Redial

APRIL 26, 2023

ChatGPT keeps taking not only the internet, but several professional areas and even industries, by the storm. Even though it is still a project in constant development and the possibilities are still coming in, especially with the recent addition of their newest model- Chat GPT-4, people are already finding very interesting ways of application. But on this occasion, I was interested in asking Chat-GPT about the call center industry and what to expect in the coming years in terms of best practice

Call Center 130

Call Center E-Commerce Nearshoring BPO 130

Redial

APRIL 14, 2023

As a growing company, Redial is always looking for the best opportunities not only to provide top-quality BPO services but also impact the communities where we operate. So, when we are taking a big decision like the new operations site, we want to feel confident that every party will be satisfied. Last year we published a little teaser about the possibility of choosing South Africa as the new destiny for Redial to operate, but a few weeks ago we proudly made it official!

BPO 130

BPO Service Business Process Outsourcing Offshoring 130

Redial

MARCH 27, 2023

Have you ever felt peace after receiving a direct and transparent message? From the beginnings of times, “communication” has been a key piece in the function of every day-to-day activity of all individuals. Why is it sometimes so hard to communicate clearly? Why does not having a clear communication create confusion and chaos? Our focus today will be communication between the BPO industry and the client, taking into consideration the Client Experience Executive role.

BPO 100

BPO Efficiency Collaborations Accounting 100

Redial

MARCH 21, 2023

It has been fascinating keeping up with the constantly evolving world of technology, media, and telecom , with new trends and innovations emerging yearly. As we keep moving into 2023, several trends are shaping the industry and creating exciting opportunities for businesses of all sizes. One of the biggest trends in the industry right now is the rise of nearshore call centers and their technology, which has enhanced many processes and keeps becoming more popular among investors due to internal f

Nearshoring 100

Nearshoring Call Center Right-Sizing Labor Costs 100

Redial

MARCH 10, 2023

Insurance policies provide a safety net that can help mitigate the negative effects of accidents, illnesses, natural disasters, and other unexpected events. Such a helpful tool must also be handled by people with experience taking frenetic and quick response tasks. One way to achieve this is through outsourcing policy management. Outsourcing this service allows companies to focus on main activities like keeping track of service and product innovation while delegating the management of their poli

Call Center 130

Call Center BPO Outsourcing Nearshoring 130

Redial

MARCH 3, 2023

Handling high call volume can be challenging for any customer service team , especially in today’s fast-paced business and competitive environment, where customers demand quick and efficient service. But properly managing high call volumes and providing exceptional customer service should be easy with the right strategies and customer service methods.

Management 100

Management Call Center Nearshoring Customer Service 100

Redial

FEBRUARY 24, 2023

Considering investing in nearshore markets can be a smart way to expand your business operations, reduce costs, and take advantage of new growth opportunities. However, there are a few factors to consider before leaping. In this blog, we’ll look at six key factors you should consider when evaluating, alongside your team, nearshore investment opportunities.

Nearshoring 100

Nearshoring Infrastructure Costs Labor Costs Call Center 100

Redial

FEBRUARY 15, 2023

Call centers keep at the forefront of customer service, and the quality of their customer interactions is essential to retain them. So, it’s pretty much safe to say that investing in employee training in call centers is essential. This can also help improve employee performance, increase customer satisfaction, and boost employee confidence and enthusiasm.

Call Center 130

Call Center Nearshoring Jobbing Flexibility 130

Redial

FEBRUARY 2, 2023

As the term nearshoring keeps popping out on different media outlets , reinforced by constant trade and investment agreements, companies will continue to outsource. So, in the month of love and friendship, we see fit to talk about the benefits of outsourcing partnerships and how to keep them successful and turn them even into friendships. Which ultimately relies on development and execution.

Outsourcing 100

Outsourcing Nearshoring Flexibility Collaborations 100

Redial

JANUARY 25, 2023

Outsourcing has come a long way since its inception in the early 1990s. Initially seen as a way for companies to cut costs by delegating certain tasks to external providers, outsourcing has evolved into a fundamental part of many industries. Today, it is a strategic tool that businesses use to gain a competitive edge, drive innovation, and improve efficiency.

Outsourcing 130

Outsourcing Data Entry Nearshoring Human Resources 130

Redial

JANUARY 17, 2023

Business process outsourcing (BPO) is a cost-effective solution for many companies that want to reduce operational costs. Providing a wide range of services that can be outsourced, such as customer service, finance, marketing, accounting, human resources, and many more. By outsourcing these tasks, companies can save money on labor, technology, and office space.

Operational Costs 130

Operational Costs Nearshoring Labor Costs BPO 130

Redial

JANUARY 6, 2023

One industry that works the most at a fast pace is the automotive industry. Constant changes in consumption, implementation of technologies, and challenges from manufacturing to acquisition are just some of the variables that characterize it. And this can be presented from all areas, including manufacturing, dealerships, and car rental businesses. That is why, on this occasion, taking advantage of the fact that we are starting a new year of opportunities, we will discuss a key element that can p

Service 130

Service Manufacturing Customer Service Outsourcing 130

Redial

DECEMBER 26, 2022

Nothing new about companies choosing to completely remove phone customer service because of cost reduction and claims of finding more effective channels & alternatives to meet clients’ demands. A practice that is already well known in the social media industry and some FinTech companies, but recently, airlines. They all share one thing in common: to enhance the customer experience through digital channels, ensuring that no client will be left behind.

Customer Service 130

Customer Service Service Banking Accounting 130

Redial

DECEMBER 15, 2022

Nearshore and offshore are terms that have come to define one of the biggest decisions companies make when it comes to outsourcing. Should they outsource their work to another company in another country, or should they do it themselves? In this blog, we’ll explore once again what nearshore and offshore mean as well as in-house and their respective advantages and important things to consider.

Nearshoring 100

Nearshoring Offshoring Outsourcing Call Center 100

Redial

OCTOBER 11, 2022

I remember the days when I was working as a call center agent for a technical support campaign. It is not an easy job. Companies need to continue looking out for effective leadership, tools & methodologies to stand out and facilitate the consumer experience. Ensuring those skills with the capacity to create a positive impact not only for the individual but also for the company.

Call Center 130

Call Center Human Resources BPO Customer Service 130

Redial

OCTOBER 14, 2022

I’ve searched studies for various analysis and predictions regarding local and international events, what we are going through and how it has affected our reality. Of all that is mentioned, I can agree that the economic area is the most affected, both for individuals and entities. The recent changes and behavior of the markets have represented a vulnerability, especially for companies seeking to develop alternatives, safeguarding the possibility of assuming even more risk.

Nearshoring 100

Nearshoring BPO E-Commerce Business Process Outsourcing 100

Redial

OCTOBER 24, 2022

We all (or should) have as a main objective, develop a work culture that encourages the general well-being of employees. The employee will always be the basis of production, and production is what will give the company results and, indeed, a return on investment if the conditions in which they find themselves are appropriate. So, it makes sense that if we make sure that the foundation of everything feels right, then everyone can win.

BPO 100

BPO Jobbing Business Process Outsourcing Management 100

Redial

OCTOBER 31, 2022

Let’s start by saying that data mining is a technique through which useful information and knowledge can be obtained from a large amount of data. . It helps obtain valuable insights into your business, customers, or other areas by analyzing structured and unstructured sources of information. . This method, applied in the healthcare industry , can give accurate patient records that enable the physician to make effective decisions at the right time. .

Healthcare 100

Healthcare Research Sourcing Business Process Outsourcing 100

Redial

NOVEMBER 7, 2022

For the past few decades, the gaming market has been growing at an exponential rate. Already with a worth of US$197.00bn in 2022. This trend is expected to continue, and analysts predict that it will become an industry worth $ US$285.00bn by 2027. The popularity of constant & endless games can partly be attributed to their immersive and engaging user experience.

Nearshoring 130

Nearshoring Outsourcing Marketing Sales 130