Everest Group

AUGUST 31, 2022

Top Customer Experience Management (CXM) Service Providers in the Americas The Customer Experience Management (CXM) market in the Americas has shown significant resilience throughout the post-pandemic phase in 2021, as enterprises across the board continued their investments in this space to retain existing customers and attract new ones.

Management 52

Management Service Marketing Analytics 52

31 West

SEPTEMBER 5, 2022

Managed services help businesses improve their operational efficiency while reducing functioning costs. The increased tendency of IT services outsourcing has facilitated the expansion of the MSP industry. from 2022 to 2030. from 2022 to 2030. It is the main reason behind the growth of MSP help desk services.

Marketing 130

Marketing Cybersecurity Right-Sizing Managed Services 130

31 West

SEPTEMBER 5, 2022

Managed services help businesses improve their operational efficiency while reducing functioning costs. The increased tendency of IT services outsourcing has facilitated the expansion of the MSP industry. from 2022 to 2030. from 2022 to 2030. It is the main reason behind the growth of MSP help desk services.

Cybersecurity 130

Cybersecurity Right-Sizing Managed Services Outsourcing 130

Perficient Digital Transformation

JANUARY 12, 2022

It’s been found that 68% of consumers would place an order if they knew they would receive fast shipping, and over 36% of shoppers have already placed an order for same-day delivery service. Here are four reasons why implementing an OMS for your business in 2022 will help you exceed customer expectations. . No worries – drive on down.

Order Management 113

Order Management Management Retail Flexibility 113

Hyland

MAY 3, 2022

Managed services for the win. What you need to know: Monique Williams , the South Africa regional sales manager for Hyland, talks managed services with IT Web. Read on for Williams’s insight on the cost savings and productivity boosting potential that managed services offer. We can, but should we?

Robotics Process Automation 52

Robotics Process Automation Finance Collaborations Cybersecurity 52

Future of Sourcing

MAY 31, 2023

It’s a not-so-subtle shift in emphasis from procuring goods to procuring services. When your refrigerator needs replacing, you pay for delivery and installation services for the new one, and pay to have the old one carted away. And don’t get me started about all the services available when you buy a car.

Service 59

Service Services Contracting Human Resources Facilities Management 59

Everest Group

MAY 31, 2023

Contact Center-as-a-Service (CCaaS) PEAK Matrix® Assessment The market for Contact Center-as-a-Service (CCaaS) is experiencing rapid growth, driven by the increasing demand for flexible remote work solutions, the need for businesses to provide exceptional customer service, and the scalability required to accommodate fluctuating demand.

Service 52

Service Flexibility Healthcare Outsourcing 52

Hyland

DECEMBER 22, 2021

... The post Top digital transformation trends for 2022 appeared first on The Hyland Blog.

Managed Services 97

Managed Services Automation Management Service 97

Everest Group

FEBRUARY 28, 2023

Workplace Communication and Collaboration (WCC) Services PEAK Matrix® Assessment Since the pandemic, enterprises have realized the importance of hybrid workplace models, which, in turn, have necessitated the adoption of efficient communication and collaboration services. LEARN MORE ABOUT Top Service Providers

Collaborations 52

Collaborations Service Marketing Managed Services 52

Hyland

JUNE 2, 2022

What you need to know: As Ed McQuiston said at Hyland’s South Africa Summit, the next phase of digital transformation will be driven by content services that are “connected, cognitive, governed and secure.” He details the ways content services and enterprise records management are the keys to secure, complete records lifecycle management.

Insurance 52

Insurance Out-Tasking Managed Services Government 52

Perficient Digital Transformation

APRIL 11, 2022

I am extremely excited to announce that, as of April 2022, Perficient’s Managed Service Offerings for Amazon Connect and PACE (Perficient Amazon Connect Experience) can be found on the AWS Marketplace. This service is your first choice as it provides a 24×7 performance monitoring and incident management service.

Administrative 116

Administrative Managed Services Analytics Out-Tasking 116

Everest Group

OCTOBER 19, 2023

Finance and Accounting Outsourcing (FAO) The global multi-process Finance and Accounting Outsourcing (FAO) market continued to grow at a steady rate of 11-13% in 2022 and is expected to continue this growth trajectory for the next three years. This change underlines how corporations are realizing the strategic value of F&A.

Finance 64

Finance Accounting Outsourcing Advisory 64

Perficient Digital Transformation

MAY 4, 2023

In December 2022, Microsoft stopped supporting version 3.1 Regardless of what type of installation your business is relying on, if you are one of Perficient’s Managed Services & Operations (MSO) customers, you are in good hands. If things get out of date, and vendors no longer support some versions they become vulnerable.

Software 69

Software Managed Services Service Management 69

Everest Group

SEPTEMBER 28, 2023

Amidst the challenges of adverse macroeconomic conditions and an impending recession in 2022, enterprises faced a talent shortage due to scarcity of skilled workers and worker attrition. Service providers responded by prioritizing upskilling, bridging the skills gap, and promoting inclusive talent acquisition.

Human Resources 64

Human Resources Streamline Operations Marketing Engineering 64

Everest Group

NOVEMBER 30, 2022

Market Insights™ Anticipated Digital Technology Investment Changes Through Mid-Year 2022. LEARN MORE ABOUT Top Service Providers. Learn More. What is the PEAK Matrix®?

Software 98

Software Marketing Research Outsourcing 98

Everest Group

AUGUST 9, 2023

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants. LEARN MORE ABOUT Top Service Providers

Managed Services 52

Managed Services Automation Analytics Research 52

Groove Technology

DECEMBER 14, 2022

Finally, the year 2022 has come to a close. billion individuals will own smartphones in 2022, making up 83.32% of all smartphone subscriptions. Significantly increasing from 2022 to 2023 by 0.3% According to a study, in Q2 2022, consumers will spend an average of 4-5 hours using apps. A wonderful base of smartphone users.

Retail 130

Retail Design Marketing Banking 130

Everest Group

NOVEMBER 9, 2022

DALLAS, November 9, 2022 — Multi-process human resource outsourcing (MPHRO) deals are on the rise again in 2022 as enterprises seek end-to-end services that include talent acquisition and development and that keep employee experience at the core. Notable MPHRO Trends in 2022: The MPHRO market was valued at approximately US$5.4

Human Resources 59

Human Resources Research Retail Manufacturing 59

Avasant

DECEMBER 17, 2021

With the increased use of cloud and digital services, traditional wide area network (WAN) can no longer handle enterprise network requirements, such as on-demand scaling, centralized traffic management, network visibility, and security. These trends, and others, are covered in our SD-WAN Managed Services 2021-2022 RadarView .

Managed Services 52

Managed Services Research Software Management 52

Magellan Solutions

FEBRUARY 12, 2021

Call Center Services Philippines Is Advantageous For The Post-pandemic Global Chain. It would turn more weight into digital and services trade. Due to its position as the World’s Call Center Capital and is a great choice for customer service. To which service-oriented industries like banks and hotels find commendable.

Call Center 52

Call Center Service BPO Banking 52

Perficient Digital Transformation

FEBRUARY 23, 2023

According to Gartner’s 2022 Industry Cloud Survey , about 40% of IT leaders say they have started to adopt industry cloud platforms, with another 15% in pilots; another 15% are considering deployment by 2026. One of the ways healthcare organizations are moving to the cloud is by adopting digital health platforms (DHP).

Healthcare 128

Healthcare Analytics Manufacturing Efficiency 128

Premier BPO

MARCH 29, 2023

I joined Premier BPO as the CEO in 2022 and as I come up on my premier year anniversary, I wanted to share some observations and notes. We have been laser-focused on our purpose of being a seamless extension of our client’s business and providing high-touch service, especially for first-time outsourcers.

Co-Sourcing 52

Co-Sourcing Supply Chain Management BPO Finance 52

Everest Group

JULY 27, 2023

US Contingent Talent and Strategic Solutions PEAK Matrix® Assessment After the COVID-19 pandemic, the demand for contingent talent surged, leading to continued growth in the US contingent talent and strategic solutions industry throughout 2022.

Engineering 52

Engineering Retail Outsourcing Banking 52

Everest Group

OCTOBER 4, 2022

This drastic rise is due to the need for enterprises to meet customers’ growing digital demands and deliver end-to-end CX services. CX leaders are assessing their future customer experience delivery needs, with many seeking to work with CX service providers for CX strategy support, talent management, and access to digital CX solutions.

Outsourcing 59

Outsourcing Analytics Customer Service Managed Services 59

IBM Business Partners

JUNE 2, 2023

To fulfill these ever-increasing citizen expectations to consume state-provided child support services, statewide child support systems need do the following: Empower families to get help when, where and how they need it, including virtual and real-time communications. Be intuitive, user-friendly and cut down on manual effort.

Co-Sourcing 89

Co-Sourcing Automation Flexibility Collaborations 89

Everest Group

OCTOBER 5, 2023

This includes functions such as call summarization and recommendations for next-best actions, further enhancing their ability to deliver exceptional customer service and operational efficiency. What Service Provider Executives Should Know Learn More What is the PEAK Matrix®? LEARN MORE ABOUT Top Service Providers

Supply Chain Management 52

Supply Chain Management Streamline Operations Research Marketing 52

Everest Group

AUGUST 31, 2023

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants. LEARN MORE ABOUT Top Service Providers

Supply Chain Management 52

Supply Chain Management Automation Marketing Research 52

Everest Group

JUNE 9, 2023

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants. LEARN MORE ABOUT Top Service Providers

Outsourcing 52

Outsourcing Government Marketing Research 52

CDS

MARCH 7, 2023

March 7, 2023 – CDS , the leading provider of multi-vendor services (MVS) for data centers worldwide, today announced Joe Cozzolino as chief executive officer. In his most recent role at Siris Capital Group, Cozzolino led the $1 billion acquisition of TPx Communications, a SaaS managed services provider.

Accounting 52

Accounting Managed Services Marketing Efficiency 52

Everest Group

DECEMBER 7, 2023

While Generative Artificial Intelligence was a major focus at the recent Amazon Web Services (AWS) annual user conference in Las Vegas, other important themes stood out to our analyst team. Many service providers demonstrated high-value client transformation case studies during keynote sessions, round tables, and in expo booths.

Right-Sizing 69

Right-Sizing Collaborations Service Marketing 69

Perficient Digital Transformation

MARCH 3, 2023

In this post, we’ll walk through how Amazon Web Services (AWS) and Perficient, a Platinum Partner for Adobe, can help customers accelerate their Digital Content Management with Adobe Experience Manager. Adobe Experience Deployment Strategy Adobe provides three options to choose to implement AEM for customers.

Management 64

Management Out-Tasking Engineering Analytics 64

Everest Group

JANUARY 23, 2024

Understand the market size and growth trends in procurement outsourcing for the years 2021-2022, and project the anticipated growth for 2023-24.

Outsourcing 52

Outsourcing Marketing Managed Services Sourcing 52

IBM Services

NOVEMBER 10, 2023

A recent survey 1 found that cloud over-spending was higher in 2022 than in the previous year: 56% of companies surveyed admitted that spending on public cloud was significantly over budget, some by over 20% to 30% of their intended spend. One of the challenges for IT, though, is controlling cloud consumption costs while moving workloads.

Right-Sizing 73

Right-Sizing Automation Retail Management 73

CGS Inc

OCTOBER 14, 2021

Recognized for Business Process Outsourcing Solutions in a disruptive period for customer service. From traditional customer service to growing trend of self-service or through supporting customers in their environment, CGS offers a hybrid approach. 10/14/2021.

Business Process Outsourcing 98

Business Process Outsourcing Call Center BPO Outsourcing 98

Capgemini

SEPTEMBER 11, 2022

Digitization critical: Driving the efficiency, productivity, and agility to proactively fulfil rapidly changing customer desires Amit Deshmukh 9 Sep 2022. While the last (but not least) element would be choosing the right managed service provider (MSP) to engage with.

Efficiency 52

Efficiency E-Commerce Managed Services Government 52

Everest Group

JANUARY 23, 2024

Learn to manage expenses in procurement outsourcing and find out how the total spend was distributed in 2021-2022.

Outsourcing 52

Outsourcing Management Marketing Managed Services 52

SEBPO

APRIL 27, 2023

.” – Todd Handy To get to the bottom of this, Handy advises approaching the issue from top to bottom: evaluate your sales team, your product mix, current client channels, and how customers are using your product or services. Handy suggests looking for ways your product or service helps your clients achieve their goals.

Out-Tasking 98

Out-Tasking Outsourcing Sales Global Outsourcing 98